Five9 vs Oracle CX Sales comparison

Five9 and Oracle are both solutions in the Sales Force Automation category. Five9 is ranked #8 with an average rating of 8.4, while Oracle is ranked #5 with an average rating of 8.6. Five9 holds a 1.7% mindshare in SFA, compared to Oracle’s 6.4% mindshare. Additionally, 100% of Five9 users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

Five9

Read 25 Five9 reviews

2,165 Views
108 Comparison Views

100% willing to recommend

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,385 Views
540 Comparison Views

87% willing to recommend

Five9

Oracle CX Sales

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

Oracle CX Sales and Five9 compete in customer service software, each serving distinct purposes. Oracle CX Sales has the upper hand with its advanced CRM capabilities, whereas Five9 excels in providing robust call center solutions.

Features: Oracle CX Sales is known for comprehensive CRM tools, data-driven insights, and seamless integration capabilities that enhance customer management. Features like advanced analytics, customizable modules, and a developer-friendly application make it particularly valuable. Five9 stands out with its robust call reporting, AI tools, and efficient call management, offering seamless integration with various CRMs.

Room for Improvement: Oracle CX Sales could improve by enhancing its visual builder and simplifying its setup process for smaller organizations. It may also benefit from expanding its mobile capabilities and improving user interface customization. Five9 could advance by reducing the lag in call recording availability and refining its dashboard features. Additionally, enhancing its chat and omnichannel functionalities would provide a more comprehensive service experience.

Ease of Deployment and Customer Service: Oracle CX Sales offers a scalable deployment model suitable for large organizations with complex integrations, supported by robust customer service. Five9 provides a straightforward cloud-based deployment, ideal for rapid implementation, with commendable customer support services.

Pricing and ROI: Oracle CX Sales requires a higher initial investment but offers substantial ROI through improved sales performance. Five9, with its cost-effective setup, delivers considerable ROI via enhanced operational efficiencies in call centers.

To learn more, read our detailed Five9 vs. Oracle CX Sales Report (Updated: December 2025).

Buyer's Guide

Five9 vs. Oracle CX Sales

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Five9

Ranking in Sales Force Automation

8th

Average Rating

8.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Contact Center Platforms (3rd), Workforce Engagement Management (2nd), Contact Center Infrastructure (1st), Contact Center as a Service (CCaaS) (3rd)

Oracle CX Sales

Ranking in Sales Force Automation

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (14th), Opportunity Management (7th)

Mindshare comparison

As of January 2026, in the Sales Force Automation category, the mindshare of Five9 is 1.7%, up from 0.7% compared to the previous year. The mindshare of Oracle CX Sales is 6.4%, down from 10.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Sales Force Automation Market Share Distribution
Product	Market Share (%)
Oracle CX Sales	6.4%
Five9	1.7%
Other	91.9%

Sales Force Automation

Featured Reviews

Nupur Singh

Sr Specialist - Analytics Metrics and Reporting at Mercer

Real-time monitoring and reporting help with better operations

The Intelligent Virtual Agent (IVA) feature helps to monitor the agents. We can see if an agent is getting stuck. For example, if an agent has not been logged out properly, we can log out that particular agent from a particular session because it hampers productivity. It helps us to be more productive. Our call center agents use the Agent Assist feature. Our call center leaders are also using it to monitor agents' quality metrics. We are also using Qlik Sense along with Five9. Five9 is for monitoring, and Qlik Sense is for service-level reports. Five9 provides us with real-time information, whereas solutions like Verint take a lot more time. Qlik Sense can have intermittent logging issues where it might not work properly, whereas Five9 works properly. Among these three, Five9 is the best. Five9 also gives more bifurcation options. Five9 is good and intuitive. It helps to know how things are. I love it and use it every day. There are always new reports to generate. There are a lot of opportunities within Five9. Additionally, the real-time agent monitoring and ability to skill agents based on calls in the queue are invaluable and much easier than previous solutions like the AWS application. Previously, using the AWS application involved cumbersome steps to manage users and agents, making Five9 a welcome change. Overall, Five9 has made my job easier compared to before, and I do not struggle with it. Five9 has helped improve our call center’s speed to answer. Our leaders are using Five9 to monitor everything. It is not a time-consuming application.

Read full review

ManojKulkani

Sales Head - ICT Sector at a insurance company with 10,001+ employees

Workflow-driven processes enhance sales efficiency and analytical insights

Oracle CX Sales is workflow-driven, aligning with best practices in our sales process. The efficient workflow eliminates the need for multiple entries; data flows seamlessly from sales accounts to projects to quotes. The solution also offers robust analytical capabilities, enabling us to analyze reasons for wins or losses and strategically adjust our approach.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product’s IVR script editor is very easy and simple to use."

"I like the capability of call and screen recording. It has helped us to hold our agents accountable to the expectations for the role. It creates a clearer picture than giving feedback that is just based on calls that we may have listened to, but we do not have anything to show the agents themselves."

"The admin tools are most valuable, such as using the UI to configure all the campaigns and all the settings that we use. Also, the monitoring panels it has are very good. Our supervisors and sales managers build dashboards in the solution so that we can understand how our operation is performing throughout the day. That is very useful."

"The most valuable feature is the simplicity of making scripts within the contact center solution itself."

"The admin platform is easy to use and navigate. That has been incredibly useful for us because it has given us the ability to self-provision in a lot of situations. The ability to create and track data elements has also been a valuable addition."

"I'm interested in all the features we're using and the reporting that's needed to get them up and running."

"Before using the WFO and its analytics, our quality teams would listen to only 5 percent of contacts a week, per employee, which is a very small part of what an employee is doing... Now, this tool does an automatic evaluation of 100 percent of their calls. It has certainly helped the QA teams in their training, and that, in turn, helps our clients."

"I like the ease with which we can make changes if necessary. Currently, we are using it for phone and email distribution, but we're talking about adding chat and delving into the omnichannel features more."

More Five9 pros

"It is stable and scalable, and their support has been very responsive."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"Stability depends on the implementation, but overall, it's quite high."

"It covers sales very well."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"the Oracle CX Sales Eloqua module is very useful."

More Oracle CX Sales pros

Cons

"For Five9, I would like a feature where reports such as AHT or workforce-related reports can be generated automatically without starting from scratch"

"The SMS feature could use some improvement as far as the opt-out process goes."

"Downtime happens occasionally, about two days a month, likely because of heavy usage by many agents, but I have not faced that issue as a supervisor."

"I would like to see more of the functions from the original Five9 adapter included in the Salesforce Plus adapter, as they do not automatically update when Five9 releases new features."

"Maybe they could do better on how we access all the data if we want the data to work outside of Five9. Sometimes, that's not the easiest process. It's not bad, but if there's an area for improvement, that could be one."

"What would make Five9 better is a partnership with an SMS AI solution, which would make Five9 pretty powerful."

"There are certain issues around features that Chrome has deployed that we have to figure out. When we bring them to Five9's attention, they are usually able to help us navigate them. It seems that sometimes they already know about an issue, so it would be helpful if they more proactively engaged with us first..."

"Five9's stability needs to be improved."

More Five9 cons

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"They've been lacking in creating customization from scratch and in sales."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"The interface of Oracle CX Sales could be more user-friendly."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

More Oracle CX Sales cons

Pricing and Cost Advice

"The product is not the most expensive, but it's not cheap."

"Five9 is a little expensive because of our company's size. That said, it scales pretty well. The daily usage costs and monthly fees seem about right. It's not out of line with what we'd expect from other companies. However, they seem to have a one-size-fits-all implementation fee. Most of their clients have hundreds if not thousands of seats in the call centers, so $5,000 or $10,000 is not a huge cost. It would be nice if they had a sliding scale for smaller companies."

"The cost is not at the lower end of the market, but it's worth it."

"Five9's pricing wasn't quite as flexible as I'd hoped, but it ended up being reasonably priced overall."

"The product's pricing is flexible and reasonable."

"Five9 is reasonable."

"Their license structure, out of the box, is better than that of other providers and their pricing is much less than other vendors we've looked at."

"Five9 is expensive, but most companies would find that using it is worth the cost."

More Five9 pricing and cost advice

"It's expensive, but worth the money."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The solution is reasonably priced compared to other tools."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The product is pricey."

"The price is reasonable."

"The product pricing is reasonable compared to other solutions in the market."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

12%

Insurance Company

Computer Software Company

Manufacturing Company

16%

Computer Software Company

10%

University

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	7
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	12

Questions from the Community

What do you like most about Five9?

I like the capability of call and screen recording. It has helped us to hold our agents accountable to the expectations for the role. It creates a clearer picture than giving feedback that is just ...

See all answers

What needs improvement with Five9?

Five9 ( /products/five9-reviews ) should improve its omnichannel feature, allowing partners to manage all tenants with a single account rather than needing multiple accounts for each customer. Addi...

See all answers

What is your primary use case for Five9?

We deploy Five9 ( /products/five9-reviews ) for our customers who use it as a contact center solution.

See all answers

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

Comparisons

Amazon Connect vs Five9

Compared 26% of the time

Genesys Cloud CX vs Five9

Compared 16% of the time

NICE CXone vs Five9

Compared 8% of the time

Cisco Webex Contact Center vs Five9

Compared 7% of the time

Cisco Unified Contact Center Express vs Five9

Compared 6% of the time

More Five9 Competitors

Salesforce Sales Cloud vs Oracle CX Sales

Compared 19% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 14% of the time

Siebel CRM vs Oracle CX Sales

Compared 11% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 9% of the time

Sales Creatio vs Oracle CX Sales

Compared 8% of the time

More Oracle CX Sales Competitors

Product Reports

Buyer's Guide

Five9

January 2026

Download Five9 product report

Buyer's Guide

Oracle CX Sales

December 2025

Download Oracle CX Sales product report

Also Known As

No data available

Oracle Sales Cloud

Overview

Five9 is a comprehensive cloud contact center and customer service solution offering a broad range of features and benefits designed for effective contact center operations. Its virtual contact center products encompass inbound, outbound, and multichannel contact center software features, distinguishing it among cloud contact center software vendors. Five9 is recognized for its constant innovation, which has led to its position as a leading cloud contact center software vendor.

Five9 provides a feature-rich cloud contact center platform designed to streamline and enhance customer engagement. The solution offers a comprehensive suite of features including:

Omnichannel routing - Intelligently routes interactions across voice, email, chat, social media and SMS.
IVR and self-service - Sophisticated IVR applications and self-service options powered by natural language processing.
Workforce optimization - Tools for tracking metrics, monitoring interactions, coaching agents, and enhancing productivity.
APIs and integrations - Open platform to connect Five9 with ACD, CRM, workforce management and other business systems.
Flexible deployment - Public, private or hybrid cloud deployment options.

Five9 aims to transform customer experiences with AI-powered interactions, actionable insights, and seamless integration between channels. With advanced analytics and reporting capabilities, Five9 helps businesses improve customer service and increase operational efficiency.

According to our interviews with Five9's users, Five9's solution emerges as a highly scalable and adaptable contact center platform that seamlessly integrates with Salesforce and provides valuable real-time reporting and analytics. Its AI-powered features and omnichannel capabilities further enhance customer satisfaction and operational efficiency. Users praise Five9 for its efficient inbound/outbound calling, reliable voicemail and messaging, and easy remote agent access. However, some cite issues with call quality, interface design, system stability, and customer support responsiveness. Mobile app availability and social media are seen as areas for improvement. However, there is really little info on the mobile app.

Below are several quotes from Five9's users:

"Five9 is a highly flexible and adaptable solution that can handle increased workloads and accommodate growth without any issues."
- Business Operations Manager, Retail Industry
"Five9's real-time reporting and analytics are incredibly valuable. They give us insights into agent performance, customer interactions, and overall call center operations."
- Contact Center Manager, Retail Industry
"Five9's AI-powered features, such as chatbots and virtual assistants, have helped us to improve customer satisfaction and reduce handle times."
- Customer Service Manager, E-commerce Industry

Overall, Five9 provides a robust, innovative contact center platform with extensive features and flexibility. It's a strong option for organizations seeking to optimize customer engagement across channels within a secure, scalable cloud environment.

Five9

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Sample Customers

Agilysys, BISSELL, From You Flowers, SumUp, Kyndryl, PING, Alaska Airlines, Omaha Steaks International, NextRep, AdventHealth

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

Five9 vs. Oracle CX Sales

December 2025

Free Report: Five9 vs. Oracle CX Sales

Find out what your peers are saying about Five9 vs. Oracle CX Sales and other solutions. Updated: December 2025.

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