Five9 vs Oracle CX Sales comparison

Five9 and Oracle are both solutions in the Sales Force Automation category. Five9 is ranked #4 with an average rating of 8.5, while Oracle is ranked #5 with an average rating of 8.6. Five9 holds a 2.0% mindshare in SFA, compared to Oracle’s 9.0% mindshare. Additionally, 100% of Five9 users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

Five9

Read 24 Five9 reviews

2,161 Views
86 Comparison Views

100% willing to recommend

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,161 Views
499 Comparison Views

87% willing to recommend

Five9

Oracle CX Sales

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

Oracle CX Sales and Five9 compete in customer service software, each serving distinct purposes. Oracle CX Sales has the upper hand with its advanced CRM capabilities, whereas Five9 excels in providing robust call center solutions.

Features: Oracle CX Sales is known for comprehensive CRM tools, data-driven insights, and seamless integration capabilities that enhance customer management. Features like advanced analytics, customizable modules, and a developer-friendly application make it particularly valuable. Five9 stands out with its robust call reporting, AI tools, and efficient call management, offering seamless integration with various CRMs.

Room for Improvement: Oracle CX Sales could improve by enhancing its visual builder and simplifying its setup process for smaller organizations. It may also benefit from expanding its mobile capabilities and improving user interface customization. Five9 could advance by reducing the lag in call recording availability and refining its dashboard features. Additionally, enhancing its chat and omnichannel functionalities would provide a more comprehensive service experience.

Ease of Deployment and Customer Service: Oracle CX Sales offers a scalable deployment model suitable for large organizations with complex integrations, supported by robust customer service. Five9 provides a straightforward cloud-based deployment, ideal for rapid implementation, with commendable customer support services.

Pricing and ROI: Oracle CX Sales requires a higher initial investment but offers substantial ROI through improved sales performance. Five9, with its cost-effective setup, delivers considerable ROI via enhanced operational efficiencies in call centers.

To learn more, read our detailed Five9 vs. Oracle CX Sales Report (Updated: September 2025).

Buyer's Guide

Five9 vs. Oracle CX Sales

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Five9

Ranking in Sales Force Automation

4th

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Contact Center Platforms (2nd), Workforce Engagement Management (2nd), Contact Center Infrastructure (1st), Contact Center as a Service (CCaaS) (2nd)

Oracle CX Sales

Ranking in Sales Force Automation

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (14th), Opportunity Management (7th)

Mindshare comparison

As of October 2025, in the Sales Force Automation category, the mindshare of Five9 is 2.0%, up from 0.4% compared to the previous year. The mindshare of Oracle CX Sales is 9.0%, down from 10.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Sales Force Automation Market Share Distribution
Product	Market Share (%)
Five9	2.0%
Oracle CX Sales	9.0%
Other	89.0%

Sales Force Automation

Featured Reviews

Pedro Pulido

Workforce Manager at Aprende Institute

Seamless integration with our CRM gives our agents all the information in one place

In my role, the admin tools are most valuable, such as using the UI to configure all the campaigns and all the settings that we use. Also, the monitoring panels it has are very good. Our supervisors and sales managers build dashboards in the solution so that we can understand how our operation is performing throughout the day. That is very useful. We have implemented workflows, and the Five9 WorkFlow Automation feature works very well. We're very happy with the tool. Five9 offers a very reliable solution, and that's why we are aiming to implement the new technologies in which AI is involved. We use Five9 with Salesforce, and it works very well. It's seamless. We practically never have problems with that integration. The information comes and goes without a problem. The Salesforce integration helps agents a lot. It's easy to use, so they get familiar with it very quickly. Because of the way it integrates, it's like looking at one platform; it's all on one screen. They can see the call information and the information about the lead. It's very easy to read and very user-friendly. On the side of the workforce that I am on, we are constantly working on improving our costs. We have to understand how long our calls are taking, and we are able to do all that analysis because of how Five9 presents all the information in the dashboard and how quickly we can analyze it. It's very useful to have a practical way to see the information and understand it. Also, making changes is not that hard. For example, maybe we don't want to make that many calls; we want to make fewer. That's easy to do. It's a tool that allows you to make decisions and implement them very quickly.

Read full review

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support for Five9 has been exemplary."

"The admin tools are most valuable, such as using the UI to configure all the campaigns and all the settings that we use. Also, the monitoring panels it has are very good. Our supervisors and sales managers build dashboards in the solution so that we can understand how our operation is performing throughout the day. That is very useful."

"I like the capability of call and screen recording. It has helped us to hold our agents accountable to the expectations for the role. It creates a clearer picture than giving feedback that is just based on calls that we may have listened to, but we do not have anything to show the agents themselves."

"Five9's most critical feature is a common user interface that delivers consistent customer service across various channels."

"Queue callback, agent skill-based routing, call reporting, and the flexibility to log in from anywhere are some of the most valuable features for our organization."

"The product’s IVR script editor is very easy and simple to use."

"Before using the WFO and its analytics, our quality teams would listen to only 5 percent of contacts a week, per employee, which is a very small part of what an employee is doing... Now, this tool does an automatic evaluation of 100 percent of their calls. It has certainly helped the QA teams in their training, and that, in turn, helps our clients."

"The most valuable feature is the simplicity of making scripts within the contact center solution itself."

More Five9 pros

"The analytics features in Oracle CX Sales are good."

"It covers sales very well."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"The lead and opportunity management features are valuable."

"Stability depends on the implementation, but overall, it's quite high."

"It is stable and scalable, and their support has been very responsive."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

More Oracle CX Sales pros

Cons

"Five9 has an active-passive high-availability model. I would prefer active-active."

"Integration with third-party solutions can be difficult and has room for improvement."

"Downtime happens occasionally, about two days a month, likely because of heavy usage by many agents, but I have not faced that issue as a supervisor."

"Maybe they could do better on how we access all the data if we want the data to work outside of Five9. Sometimes, that's not the easiest process. It's not bad, but if there's an area for improvement, that could be one."

"The SMS feature could use some improvement as far as the opt-out process goes."

"What would make Five9 better is a partnership with an SMS AI solution, which would make Five9 pretty powerful."

"Five9 Omnichannel’s UI could be improved."

"The knowledge base of their support is not as strong as the IVR build."

More Five9 cons

"They've been lacking in creating customization from scratch and in sales."

"The tool must allow developers to check logs."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"Support is very poor."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

More Oracle CX Sales cons

Pricing and Cost Advice

"The product is not the most expensive, but it's not cheap."

"The pricing seems reasonable. I had anticipated that whatever solution we went with would be more expensive. I was actually pleasantly surprised that the features that we had in Evolve IP, one-to-one, did not cost significantly more in Five9."

"Five9 is a little expensive because of our company's size. That said, it scales pretty well. The daily usage costs and monthly fees seem about right. It's not out of line with what we'd expect from other companies. However, they seem to have a one-size-fits-all implementation fee. Most of their clients have hundreds if not thousands of seats in the call centers, so $5,000 or $10,000 is not a huge cost. It would be nice if they had a sliding scale for smaller companies."

"The product's pricing is flexible and reasonable."

"The cost is not at the lower end of the market, but it's worth it."

"Five9 is expensive, but most companies would find that using it is worth the cost."

"I prefer Five9's licensing model."

"Their license structure, out of the box, is better than that of other providers and their pricing is much less than other vendors we've looked at."

More Five9 pricing and cost advice

"The product is pricey."

"The price is reasonable."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The solution is reasonably priced compared to other tools."

"The product pricing is reasonable compared to other solutions in the market."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"It's expensive, but worth the money."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Insurance Company

Manufacturing Company

16%

Computer Software Company

12%

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	7
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	12

Questions from the Community

What do you like most about Five9?

I like the capability of call and screen recording. It has helped us to hold our agents accountable to the expectations for the role. It creates a clearer picture than giving feedback that is just ...

See all answers

What needs improvement with Five9?

Five9 ( /products/five9-reviews ) should improve its omnichannel feature, allowing partners to manage all tenants with a single account rather than needing multiple accounts for each customer. Addi...

See all answers

What is your primary use case for Five9?

We deploy Five9 ( /products/five9-reviews ) for our customers who use it as a contact center solution.

See all answers

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

Comparisons

Amazon Connect vs Five9

Compared 29% of the time

Genesys Cloud CX vs Five9

Compared 17% of the time

NICE CXone vs Five9

Compared 9% of the time

Cisco Webex Contact Center vs Five9

Compared 8% of the time

8x8 Contact Center vs Five9

Compared 7% of the time

More Five9 Competitors

Salesforce Sales Cloud vs Oracle CX Sales

Compared 29% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 26% of the time

Siebel CRM vs Oracle CX Sales

Compared 19% of the time

Sales Creatio vs Oracle CX Sales

Compared 10% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 10% of the time

More Oracle CX Sales Competitors

Product Reports

Buyer's Guide

Five9

October 2025

Download Five9 product report

Buyer's Guide

Oracle CX Sales

September 2025

Download Oracle CX Sales product report

Also Known As

No data available

Oracle Sales Cloud

Overview

Five9 is a comprehensive cloud contact center and customer service solution offering a broad range of features and benefits designed for effective contact center operations. Its virtual contact center products encompass inbound, outbound, and multichannel contact center software features, distinguishing it among cloud contact center software vendors. Five9 is recognized for its constant innovation, which has led to its position as a leading cloud contact center software vendor.

Five9 provides a feature-rich cloud contact center platform designed to streamline and enhance customer engagement. The solution offers a comprehensive suite of features including:

Omnichannel routing - Intelligently routes interactions across voice, email, chat, social media and SMS.
IVR and self-service - Sophisticated IVR applications and self-service options powered by natural language processing.
Workforce optimization - Tools for tracking metrics, monitoring interactions, coaching agents, and enhancing productivity.
APIs and integrations - Open platform to connect Five9 with ACD, CRM, workforce management and other business systems.
Flexible deployment - Public, private or hybrid cloud deployment options.

Five9 aims to transform customer experiences with AI-powered interactions, actionable insights, and seamless integration between channels. With advanced analytics and reporting capabilities, Five9 helps businesses improve customer service and increase operational efficiency.

According to our interviews with Five9's users, Five9's solution emerges as a highly scalable and adaptable contact center platform that seamlessly integrates with Salesforce and provides valuable real-time reporting and analytics. Its AI-powered features and omnichannel capabilities further enhance customer satisfaction and operational efficiency. Users praise Five9 for its efficient inbound/outbound calling, reliable voicemail and messaging, and easy remote agent access. However, some cite issues with call quality, interface design, system stability, and customer support responsiveness. Mobile app availability and social media are seen as areas for improvement. However, there is really little info on the mobile app.

Below are several quotes from Five9's users:

"Five9 is a highly flexible and adaptable solution that can handle increased workloads and accommodate growth without any issues."
- Business Operations Manager, Retail Industry
"Five9's real-time reporting and analytics are incredibly valuable. They give us insights into agent performance, customer interactions, and overall call center operations."
- Contact Center Manager, Retail Industry
"Five9's AI-powered features, such as chatbots and virtual assistants, have helped us to improve customer satisfaction and reduce handle times."
- Customer Service Manager, E-commerce Industry

Overall, Five9 provides a robust, innovative contact center platform with extensive features and flexibility. It's a strong option for organizations seeking to optimize customer engagement across channels within a secure, scalable cloud environment.

Five9

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Sample Customers

Agilysys, BISSELL, From You Flowers, SumUp, Kyndryl, PING, Alaska Airlines, Omaha Steaks International, NextRep, AdventHealth

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

Five9 vs. Oracle CX Sales

September 2025

Free Report: Five9 vs. Oracle CX Sales

Find out what your peers are saying about Five9 vs. Oracle CX Sales and other solutions. Updated: September 2025.

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