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IBM Resilient vs Trellix Helix Connect comparison

IBM and Trellix are both solutions in the Security Incident Response category. IBM is ranked #4 with an average rating of 7.0, while Trellix is ranked #5 with an average rating of 8.5. IBM holds a 8.8% mindshare in IRP, compared to Trellix’s 6.4% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 90% of Trellix users who would recommend it.
IBM Resilient
Read 18 IBM Resilient reviews
  • 1,270 Views
  • 229 Comparison Views
75% willing to recommend
Trellix Helix Connect
Read 12 Trellix Helix Connect reviews
  • 1,132 Views
  • 125 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 6, 2025

IBM Resilient and Trellix Helix compete in the incident response and security operations category. Trellix Helix seems to have the upper hand due to its comprehensive features and integration capabilities.

Features: IBM Resilient offers flexibility and customization for incident response, integrates seamlessly with IBM QRadar, and handles security incidents efficiently. Trellix Helix stands out for its speed, AI capabilities, and broad integration spectrum, with ease of querying logs and email attack prevention.

Room for Improvement: IBM Resilient needs better third-party integration, more competitive pricing, and enriched incident analysis. Trellix Helix requires improvements in its user interface, rule management, and cloud connectors, with suggested enhancements in configuration and support.

Ease of Deployment and Customer Service: IBM Resilient focuses on on-premises deployment with generally reliable support, though occasionally slow. Trellix Helix offers cloud-based and hybrid solutions, with support sometimes inconsistent due to organizational changes.

Pricing and ROI: IBM Resilient has costly licensing favoring large enterprises, with challenges in calculating early ROI. Trellix Helix, despite perceived expense, offers competitive pricing, particularly to FireEye cloud security clients. Both aim for time-saving ROI, though comprehensive assessment is pending.

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To learn more, read our detailed IBM Resilient vs. Trellix Helix Connect Report (Updated: July 2025).
Buyer's Guide
IBM Resilient vs. Trellix Helix Connect
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Resilient
Ranking in Security Incident Response
4th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (16th)
Trellix Helix Connect
Ranking in Security Incident Response
5th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
Security Information and Event Management (SIEM) (19th)
 

Mindshare comparison

As of September 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 8.8%, down from 11.0% compared to the previous year. The mindshare of Trellix Helix Connect is 6.4%, up from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Market Share Distribution
ProductMarket Share (%)
IBM Resilient8.8%
Trellix Helix Connect6.4%
Other84.8%
Security Incident Response
 

Featured Reviews

Usman Bhatti - PeerSpot reviewer
Simple deployment, scalable, but lacking third-party solution compatibility
Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.
Read full review
Daniel_Martins - PeerSpot reviewer
Experiencing frequent disconnections and support challenges but benefits from quick implementation and integration capabilities
The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work and the need to restart investigations due to disconnected sessions. It is problematic when progress is lost and investigations must be restarted, resulting in lost information and significant time wastage. The capability to integrate with other TIPs or cybersecurity intelligence sources could be improved to determine whether IOCs are malicious, similar to Mandiant's functionality. The capacity to reduce false positives needs improvement as we receive many alerts from Helix that turn out to be false positives upon investigation. Enhanced capability in this area would make the system more efficient and easier to use. The dashboards could be improved as customers frequently request real-time SOC dashboard displays for Helix.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The UBA, User Behavior Analytics, is very good."
"The solution is very easy to use."
"IBM Resilient is scalable."
"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."
"The product is very good at incident response."
"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."
"What I like most about IBM Resilient is that it has a complete stack, which means you don't need to use different OEM products because you have all you need under the IBM Resilient umbrella. You don't need to worry much about integrations and components because you're working with tested and proven architecture."
"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."
More IBM Resilient pros
"We are able to block some advanced malware and other things."
"It is kind of simple and very easily deployable. You can start working with it very fast."
"The best feature of Trellix Helix Connect is its quick implementation."
"The most valuable features include predefined use cases and threatening states."
"As far as its core functionality goes, it’s spot-on."
"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."
"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."
"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."
More Trellix Helix Connect pros
 

Cons

"IBM Resilient could integrate better with my tools."
"This product could be improved with better customization. This product isn't the best on the market like QRadar, but it's actually a good solution. However, some competitors' solutions contain more integration, support, automation, or flexibility."
"The response time of the support is an area of concern where improvements are required."
"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."
"Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations."
"The product needs a bit more development."
"The tool needs to improve its documentation on license scripts."
"The implementation could be a bit simpler."
More IBM Resilient cons
"It should have more cloud connectors. It could also be cheaper."
"The support would rate a three out of ten. It can take one to four weeks to connect with someone who truly understands Helix and can provide solutions."
"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."
"While we have top customer support and this solution is highly beneficial, there is room for improvement due to the fusion of McAfee and FireEye, which has caused some lapses in support."
"We have certain challenges with integrating the SOAR platform with multiple vendors."
"Trellix needs to address the price for the product to be more appealing to customers."
"There is room for improvement in the integration capabilities of third-party tools."
"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."
More Trellix Helix Connect cons
 

Pricing and Cost Advice

"Pricing for the solution is good, in my opinion."
"There is a license you need to pay for in order to use this product."
"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."
"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."
"We could create unlimited users using the license we had purchased."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"It is very expensive."
"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
More IBM Resilient pricing and cost advice
"It could be cheaper, but that applies to every product."
"I rate Trellix Helix a five out of ten for pricing."
"FireEye Helix is a little expensive."
"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
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Top Industries

By visitors reading reviews
Financial Services Firm
35%
Computer Software Company
8%
Manufacturing Company
6%
Comms Service Provider
6%
Comms Service Provider
18%
Manufacturing Company
13%
Computer Software Company
11%
Performing Arts
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise7
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
See all answers
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
See all answers
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
See all answers
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
See all answers
What needs improvement with FireEye Helix?
The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work...
See all answers
What is your primary use case for FireEye Helix?
We use Trellix Helix Connect because it is a SaaS solution. I think it has its own infrastructure rather than AWS or another provider. We use the Helix SaaS and a component called Evidence Collecto...
See all answers
 

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Product Reports

Buyer's Guide
IBM Resilient
September 2025
IBM Resilient reportDownload IBM Resilient product report
Buyer's Guide
Trellix Helix Connect
August 2025
Trellix Helix Connect reportDownload Trellix Helix Connect product report
 

Also Known As

No data available
FireEye Helix, FireEye Threat Analytics
 

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.

Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.

What are the key features of Trellix Helix Connect?
  • API Integration: Simplifies data exchange with easy-to-use APIs.
  • Automation: Offers strong automation for efficient threat management.
  • Swift Deployment: Enables rapid setup in diverse environments.
  • XDR Platform: Facilitates data correlation for comprehensive threat insights.
  • Email Threat Prevention: Protects against phishing and email threats.
  • Advanced Malware Detection: Identifies and mitigates complex malware.
  • AI Capability: Boosts incident resolution with intelligent analysis.
Which benefits should users consider while evaluating?
  • Improved Threat Detection: Enhances security with advanced threat prevention.
  • Operational Efficiency: Streamlines incident response with automation and query enhancements.
  • Scalability: Supports broad environments with over 400 connectors.
  • Adaptability: Predefined use cases increase utilization efficiency.
  • Cost Effectiveness: Potential for ROI with streamlined operations and integration capabilities.

Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.

Trellix
 

Sample Customers

Golden Living, Health Equity, USA Funds
Police Bank, Verisk Analytics, Teck Resources
Buyer's Guide
IBM Resilient vs. Trellix Helix Connect
July 2025
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