IBM Resilient vs Trellix Helix Connect comparison

IBM and Trellix are both solutions in the Security Incident Response category. IBM is ranked #3 with an average rating of 7.0, while Trellix is ranked #5 with an average rating of 8.5. IBM holds a 8.7% mindshare in IRP, compared to Trellix’s 6.4% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 90% of Trellix users who would recommend it.

IBM Resilient

Read 18 IBM Resilient reviews

1,228 Views
233 Comparison Views

75% willing to recommend

Trellix Helix Connect

Read 12 Trellix Helix Connect reviews

1,130 Views
136 Comparison Views

90% willing to recommend

IBM Resilient

Trellix Helix Connect

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 12, 2025

IBM Resilient and Trellix Helix Connect compete in the incident response and automation category. IBM Resilient has a slight edge due to its mature integration capabilities and comprehensive feature set, while Trellix Helix Connect is recognized for its AI integration and fast data processing.

Features: IBM Resilient offers dynamic playbooks, integration simplicity, and strong automation capabilities. Trellix Helix Connect provides robust integration with over 400 connectors, AI capabilities that enhance incident resolution, and quick report generation.

Room for Improvement: IBM Resilient requires enhancements in integrating third-party products, improving functionality breadth, and increasing support responsiveness. Trellix Helix Connect needs better GUI design, enhanced integration capabilities, and a reduction in licensing costs.

Ease of Deployment and Customer Service: IBM Resilient primarily operates on-premises, offering efficient support with notable escalation capabilities. Trellix Helix Connect supports cloud, hybrid, and on-premises deployments, although GUI and integration can be challenging. Users note delays in Trellix Helix support but acknowledge improvements over time.

Pricing and ROI: IBM Resilient is considered expensive but offers flexible pricing for enterprise models based on user count. Trellix Helix Connect’s pricing is competitive, although costly for smaller enterprises. It benefits FireEye users with free Helix usage, but charges for third-party logs. Both solutions are seen as high-priced, with IBM Resilient highlighting pricing flexibility and Trellix Helix requiring improvements in affordability.

To learn more, read our detailed IBM Resilient vs. Trellix Helix Connect Report (Updated: September 2025).

Buyer's Guide

IBM Resilient vs. Trellix Helix Connect

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Resilient

Ranking in Security Incident Response

3rd

Average Rating

7.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Security Orchestration Automation and Response (SOAR) (15th)

Trellix Helix Connect

Ranking in Security Incident Response

5th

Average Rating

8.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (18th)

Mindshare comparison

As of October 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 8.7%, down from 11.2% compared to the previous year. The mindshare of Trellix Helix Connect is 6.4%, up from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response Market Share Distribution
Product	Market Share (%)
IBM Resilient	8.7%
Trellix Helix Connect	6.4%
Other	84.9%

Security Incident Response

Featured Reviews

Usman Bhatti

Senior Officer Security Operations Center at a financial services firm with 10,001+ employees

Simple deployment, scalable, but lacking third-party solution compatibility

Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.

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Daniel_Martins

Head of Management Security Services at NetSafe Corp

Experiencing frequent disconnections and support challenges but benefits from quick implementation and integration capabilities

The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work and the need to restart investigations due to disconnected sessions. It is problematic when progress is lost and investigations must be restarted, resulting in lost information and significant time wastage. The capability to integrate with other TIPs or cybersecurity intelligence sources could be improved to determine whether IOCs are malicious, similar to Mandiant's functionality. The capacity to reduce false positives needs improvement as we receive many alerts from Helix that turn out to be false positives upon investigation. Enhanced capability in this area would make the system more efficient and easier to use. The dashboards could be improved as customers frequently request real-time SOC dashboard displays for Helix.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I like most about IBM Resilient is that it has a complete stack, which means you don't need to use different OEM products because you have all you need under the IBM Resilient umbrella. You don't need to worry much about integrations and components because you're working with tested and proven architecture."

"The most valuable thing about it is how easy it is to navigate the user interface."

"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."

"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."

"The solution is simple to use and to integrate with IBM QRadar."

"The product is very good at incident response."

"The solution is very easy to use."

"The solution is reliable in our usage."

More IBM Resilient pros

"It is kind of simple and very easily deployable. You can start working with it very fast."

"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."

"I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face."

"As far as its core functionality goes, it’s spot-on."

"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."

"The most valuable features include predefined use cases and threatening states."

"We are able to block some advanced malware and other things."

"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."

More Trellix Helix Connect pros

Cons

"The initial setup is complex."

"The product must provide more integration with other tools."

"The implementation could be a bit simpler."

"The ability to analyze incidents needs to be improved in the solution."

"This product could be improved with better customization. This product isn't the best on the market like QRadar, but it's actually a good solution. However, some competitors' solutions contain more integration, support, automation, or flexibility."

"Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution."

"Its price needs improvement."

"There are shortcomings with IBM Resilient's technical support team that can be considered for improvement in the future."

More IBM Resilient cons

"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."

"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."

"It should have more cloud connectors. It could also be cheaper."

"We often rely on Martins to create logs and provide professional threat services rather than basic support."

"We have certain challenges with integrating the SOAR platform with multiple vendors."

"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."

"Trellix needs to address the price for the product to be more appealing to customers."

"Integrations could be improved, and the dashboard could be a little better."

More Trellix Helix Connect cons

Pricing and Cost Advice

"It is very expensive."

"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."

"Pricing for the solution is good, in my opinion."

"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."

"There is a license you need to pay for in order to use this product."

"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."

"The cost of the product is quite high."

"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."

More IBM Resilient pricing and cost advice

"FireEye Helix is a little expensive."

"It could be cheaper, but that applies to every product."

"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."

"I rate Trellix Helix a five out of ten for pricing."

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Top Industries

By visitors reading reviews

Financial Services Firm

35%

Computer Software Company

Government

Manufacturing Company

Comms Service Provider

18%

Computer Software Company

11%

Manufacturing Company

11%

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

What do you like most about IBM Resilient?

It is a stable solution...It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for IBM Resilient?

I am not the one in charge of pricing, so I am not sure about the costs.

See all answers

What needs improvement with IBM Resilient?

Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.

See all answers

What is your experience regarding pricing and costs for FireEye Helix?

The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.

See all answers

What needs improvement with FireEye Helix?

See all answers

What is your primary use case for FireEye Helix?

We use Trellix Helix Connect because it is a SaaS solution. I think it has its own infrastructure rather than AWS or another provider. We use the Helix SaaS and a component called Evidence Collecto...

See all answers

Comparisons

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Compared 24% of the time

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Compared 13% of the time

Fortinet FortiSOAR vs IBM Resilient

Compared 9% of the time

Proofpoint Threat Response vs IBM Resilient

Compared 8% of the time

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Compared 18% of the time

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Compared 9% of the time

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Rapid7 InsightIDR vs Trellix Helix Connect

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Compared 8% of the time

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Product Reports

Buyer's Guide

IBM Resilient

October 2025

Download IBM Resilient product report

Buyer's Guide

Trellix Helix Connect

October 2025

Download Trellix Helix Connect product report

Also Known As

No data available

FireEye Helix, FireEye Threat Analytics

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.

Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.

What are the key features of Trellix Helix Connect?

API Integration: Simplifies data exchange with easy-to-use APIs.
Automation: Offers strong automation for efficient threat management.
Swift Deployment: Enables rapid setup in diverse environments.
XDR Platform: Facilitates data correlation for comprehensive threat insights.
Email Threat Prevention: Protects against phishing and email threats.
Advanced Malware Detection: Identifies and mitigates complex malware.
AI Capability: Boosts incident resolution with intelligent analysis.

Which benefits should users consider while evaluating?

Improved Threat Detection: Enhances security with advanced threat prevention.
Operational Efficiency: Streamlines incident response with automation and query enhancements.
Scalability: Supports broad environments with over 400 connectors.
Adaptability: Predefined use cases increase utilization efficiency.
Cost Effectiveness: Potential for ROI with streamlined operations and integration capabilities.

Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.

Trellix

Sample Customers

Golden Living, Health Equity, USA Funds

Police Bank, Verisk Analytics, Teck Resources

Buyer's Guide

IBM Resilient vs. Trellix Helix Connect

September 2025

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