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Buyer's Guide
Wireless LAN
September 2022
Get our free report covering Cisco, Ruckus, Aruba Networks, and other competitors of ExtremeWireless. Updated: September 2022.
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Rahul Bogala - PeerSpot reviewer
General Manager - Network and Infrastructure Security Business Unit at a computer software company with 51-200 employees
Real User
Top 20
We've gone two years without downtime
Pros and Cons
  • "I think Aruba Wireless' Wi-Fi 6 capability is something that really makes a difference. We used to have bottlenecks. Each user has one laptop on one mobile device, so that equals 40 devices connecting to one AP. The Wi-Fi 5 series couldn't handle the traffic during peak hours, and when I say "peak hours," I mean Monday at 11 a.m. We used to see a lot of packet drops, but we haven't seen that problem at all since we moved to Wi-Fi 6."
  • "There is a long queue whenever we reach out to support, and we have to wait for them to answer calls. Once we get in touch with them, we have to coordinate with different teams, so our engineers struggle to understand who are the correct team members. I think support is another area where Aruba needs to improve."

What is our primary use case?

We use Aruba Wireless to direct all enterprise traffic, including emails, video calls, and browsing. Each office typically has between 50 to 150 users. My biggest office has 150 users, and the smallest office has 25. Depending on the strength, we use the APs.

All of our users access the internet through a wireless connection, and we do a lot of Zoom calls through Aruba Wireless. We send emails and have internal tools like Zoho, NetSuite, and cloud applications like G Suite or Office 365. Everything goes through the Aruba Wireless.

What is most valuable?

I think Aruba Wireless' Wi-Fi 6 capability is something that really makes a difference. We used to have bottlenecks. Each user has one laptop on one mobile device, so that equals 40 devices connecting to one AP. The Wi-Fi 5 series couldn't handle the traffic during peak hours, and when I say "peak hours," I mean Monday at 11 a.m. We used to see a lot of packet drops, but we haven't seen that problem at all since we moved to Wi-Fi 6.

What needs improvement?

Aruba needs to improve two things. One is security. These days, security is about more than just the endpoints — it's also about the devices connecting to the endpoints. They need to improve wireless intrusion detection and prevention. If Aruba can do something like that, I think it would be a game-changer. The second thing is the range. Before Aruba, we had Ruckus, which covers a larger area than Aruba. 

For how long have I used the solution?

We have been using Aruba Wireless for about two and a half years. 

What do I think about the stability of the solution?

Aruba Wireless is stable.

What do I think about the scalability of the solution?

Aruba Wireless is highly scalable because it also offers a cloud version of the controllers where you can add as many APs as you want. You can add close to 10,000 APs, so it's really scalable for us.

How are customer service and support?

I rate Aruba technical support six out of 10. We have a hard time connecting with them every time. There is a long queue whenever we reach out to support, and we have to wait for them to answer calls. Once we get in touch with them, we have to coordinate with different teams, so our engineers struggle to understand who are the correct team members. I think support is another area where Aruba needs to improve.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Extreme Aerohive then we started using Cisco Meraki for some of our locations. We had Meraki at one or two of our offices, but we decided it was too costly, so we shifted to Aruba.

We've also used Ruckus Wireless, which is an 802.1X solution. Ruckus lacked a security feature that is available in Aruba. We didn't want to compromise on security with Ruckus even though the range is really good. It can cover larger areas and a greater number of devices. However, we are an organization that places a high premium on security, so that is why we switched to Aruba.

I think Meraki and Aruba can go hand in hand, but Meraki is expensive, and the OpEx is costly. You need to renew the licenses every year, so it's a lot of overhead. Meraki is a fantastic solution apart from that. 

How was the initial setup?

Setting up Aruba was straightforward. We did the initial deployment on our own. After we got the Aruba Central licenses, Aruba's team provisioned the first five APs and prepared documentation on how to do provisioning. My team was quickly able to do that. We completed everything in a day and had it running without any challenges.

What was our ROI?

We had a lot of downtime with Aerohive. The AP used to reset every three days or four days, and we would lose connectivity. Zoom calls were interrupted, and emails failed to send. Even my company's founder faced many challenges with the wireless. But after shifting to Aruba, we haven't seen any downtime. We've gone two years without downtime, so we are doing well now.

What's my experience with pricing, setup cost, and licensing?

The price of Aruba Wireless is fairly reasonable. It was within our budget.

What other advice do I have?

I rate Aruba Wireless eight out of 10. If you're an enterprise customer like us working with applications daily, you should check out Aruba. However, if you're an educational institution, a large stadium, an auditorium, or something like that, I suggest Ruckus.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Abdul Basit - PeerSpot reviewer
Network Design Engineer at Comstar - Information Systems Associates Ltd.
Real User
Top 20
Good customization capabilities with easy scalability and a straightforward setup
Pros and Cons
  • "The solution is very user friendly."
  • "They should work to make their licensing more affordable."

What is our primary use case?

We belong to the hotel industry. In the hotel itself, we have deployed WIFI fully throughout the establishment. So far, it is working perfectly.

What is most valuable?

The solution offers a lot of great features to its users.

The multiple FSIVs is great. 

The meshing is very effective.

The solution has a very high bandwidth.

We've found the initial setup to be straightforward.

The solution is very user friendly.

It offers good customization capabilities.

We have found the dashboards to be quite good.

What needs improvement?

Occasionally, we have found some controllers malfunctioning. However, that is rare, and largely the solution works perfectly.

They should work to make their licensing more affordable.

For how long have I used the solution?

I've been using the solution for five to six years at this point. It's been a while for sure.

What do I think about the stability of the solution?

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. I've found it to be extremely reliable.

What do I think about the scalability of the solution?

The solution scales quite easily when you need it to. We use and mix and match the old and new versions as we change rapidly. We have our older equipment that hits its end of life, and we deploy new ones to cover the old. We are able to do this pretty seamlessly, and, if we need to, we can just continuously add on based on our requirements.

Everyone who works in our organization uses the solution.

How are customer service and technical support?

We've been in touch with technical support multiple times. When we create a ticket, they are quite responsive. We're satisfied with their level of service.

How was the initial setup?

The initial setup is not complex. It's pretty straightforward. A company shouldn't have any issues with the implementation.

We deployed almost 420 pieces and in total it only took us about a month and a half.

What's my experience with pricing, setup cost, and licensing?

The licensing is paid on a yearly basis. We are working with three yearly licenses.

The pricing is okay, however, it could be more affordable.

Which other solutions did I evaluate?

We have looked at Aruba and Cisco as well as ExtremeWireless and compared them all to Ruckus.

What other advice do I have?

We are a large partner.

We don't use the latest version of the solution every single time. Often we mix and match versions.

I would recommend the solution to other organizations. We've been largely very happy with the product overall.

I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Haytham Marzouk - PeerSpot reviewer
Security System Engineer at Fireware
Real User
Top 20
With Wi-Fi 6, we're able to have better coverage and better performance
Pros and Cons
  • "AI is the most valuable feature."
  • "There could be more integration."

What is our primary use case?

We are using this solution for its wireless capabilities. The solution is deployed across six different locations, and all of them are retail.

The solution is deployed on a private cloud.

How has it helped my organization?

With Wi-Fi 6, we are getting better coverage and better performance.

What is most valuable?

AI is the most valuable feature.

What needs improvement?

There could be more integration.

For how long have I used the solution?

I have been using Mist for about two and a half years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and support?

Technical support is very fast. It's very easy to open tickets and they respond quickly.

Which solution did I use previously and why did I switch?

We were using Extreme Networks before. We found that it's much easier to manage with Mist.

How was the initial setup?

Initial setup was a bit complex. There were different options and configurations to implement.

We have around 400 access points, so implementation took one month. We used a team of about 20 people. There was a technician for the mounting and another four engineers for the configuration.

Our implementation strategy was a migration from the old access point to the new one.

What about the implementation team?

We used a reseller for the deployment.

What's my experience with pricing, setup cost, and licensing?

The price is about the same compared to other vendors. There is an add-on license, but it's up to you if you want to buy it or not.

Which other solutions did I evaluate?

We also evaluated Aruba.

What other advice do I have?

I would rate this solution 8 out of 10.

It's just easy for troubleshooting. One of the reasons that we are changing is because troubleshooting in the other solution is a bit difficult, but Mist makes our lives a little easier.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Wireless LAN
September 2022
Get our free report covering Cisco, Ruckus, Aruba Networks, and other competitors of ExtremeWireless. Updated: September 2022.
634,590 professionals have used our research since 2012.