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Everbridge IT Alerting vs Splunk Enterprise Security vs Splunk On-Call comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

IT Alerting and Incident Management
Security Information and Event Management (SIEM)
IT Alerting and Incident Management
 

Featured Reviews

reviewer2405115 - PeerSpot reviewer
Provides good detection and escalation features to reduce downtime
We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing specific situations. When we did the analysis, Everbridge IT Alerting was one of the main products in the markets adapted to our organization's expectations. Currently, we are using it for a different aspect. Overall, the solution gives a better understanding of the incident response aspect. It helps manage that kind of situation. The solution's detection and escalation features are crucial in reducing downtime. The solution's automation capabilities help quickly identify the right members and skills. Everbridge IT Alerting is deployed on the cloud in our organization. We tried to make the solution more independent. However, we tried one or two integrations, and they went well. You need to have the right skills to integrate the solution with other tools. I would recommend the solution to other users based on their industry and business requirements. Overall, I rate the solution an eight out of ten.
ROBERT-CHRISTIAN - PeerSpot reviewer
Has many predefined correlation rules and is brilliant for investigation and log analysis
It is very complicated to write your own correlation rules without the help of Splunk support. What Splunk could do better is to create an API to the standard SIEM tools, such as Microsoft Sentinel. The idea would be to make it less painful. In ELK Stack, Kibana is the query language with which you can search log files. I believe Splunk has also a query language in which they search their log files, but once you have identified the log file that you want to use for further security correlation, you want to very quickly transport that into your SIEM tool, such as Microsoft Sentinel. That is something that Splunk could make a little bit less painful because it is a lot of effort to find that log file and forward it. An API with Microsoft Sentinel or a similar SIEM tool would be a good idea.
Wojtek Witowski - PeerSpot reviewer
Allows us to create flexible schedules for on-call rotations
For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was a way to customize the phone call message, that would be great. Later, we would try to read the message, but it wasn't great at reading that. They had some sort of internal chat functionality where if we got an alert, we could write to somebody else and ask them for help, but that was super cumbersome. There could be improvements with communicating an incident or alert. Imagine you call the help desk and you say that your computer is broken and then they say, "Actually, the internet is broken, so let us forward your alerts to the network people." And the network people say, "Actually, the electricity is the problem, so let us forward it to the electricity people." Basically, you could send the alert between the support teams inside the company.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."
"Even in the first few months, we realized some of those benefits around shortening the time to resolution."
"It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly."
"A robust solution with multiple modules that can be leveraged."
"By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."
"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."
"It helps to pull the right people in very quickly, through a collection of utilities where you can say, "I want to notify more than one person at a time. I want to escalate at my discretion and via rules within the system.""
"With SaaS, we can implement in other regions without having to physically go to there."
"Capability to expand the functionality through custom code for data inputs, commands, visualization, alerts, and machine learning."
"The user interface is excellent, and since I'm using Splunk as a power user, it's easy to create dashboards."
"I like the ease with which dashboards can be created."
"I would definitely recommend Splunk Enterprise Security because if you are really concerned about security and want to follow compliance rules, this product is really helpful."
"There are quite a lot of things that we find useful. Splunk agents are useful and good. Its UI is quite impressive."
"The best part of Splunk Enterprise Security is its customizable settings."
"The product is adept at log mining."
"It definitely does help with both auditing and as well as regular monitoring. SOC does more monitoring, but ES also gives you other features that are auditing-related. The dashboards are also beneficial."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The most valuable feature of the solution is helpdesk escalation."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
 

Cons

"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."
"The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance."
"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."
"The solution's non-targeted communication with external parties could be enhanced."
"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."
"You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"We'd like Splunk to reduce false positives."
"You can run a script from an event, but it needs many clicks to run that integration, which could be made easier."
"Queries are not always as easy or straightforward as they might be, so it can be difficult to figure out what you need to look for."
"From the commercial point of view, they have to bring down their costs."
"The Enterprise Security app could be improved. We have had trouble with it working from the first day."
"Make it easier to include roles and user controls, as it is horrible now."
"An improved user interface along with multi-tenancy support would be beneficial."
"Delays in responses from the technical team can pose challenges for both vendors and clients, especially considering that Splunk applications and machine solutions are critical assets."
"The solution can be improved by including a wider list of permissions."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"Should have more YouTube webinars."
"The third-party configuration tool could be easier to use."
"There could be improvements with communicating an incident or alert."
 

Pricing and Cost Advice

"It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions."
"The pricing was under $25 a month per user. We had about 1,000 defined users."
"Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."
"We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."
"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."
"When we did our contract, we did a three year contract with fixed pricing. We locked in the pricing for three years. As we have grown, we locked in pricing for additional units of employees."
"Pricing is reasonable."
"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."
"The pricing model is expensive and a nightmare based on the amount of data."
"Unlike other security tools, Splunk provides a fixed amount of gigabytes per day, and we are required to pay for any additional usage beyond that limit, in addition to our monthly cost."
"It is expensive. That is why many customers have moved to IBM QRadar. The price is definitely a challenge for customers."
"Most people share the same thought that the ingestion rates can get pretty pricey. There is a lot of work we do to curate the data that we send to Splunk so that it is not too noisy or too expensive."
"It is a pretty high cost solution, but if your organization has the funds, it can bring many benefits."
"The tool's licensing is good and we haven't received any complaints from the team handling it."
"Pricing can be a limiting factor. You have to continuously tune what you are bringing in and make sure what you bring in is of value."
"The price is comparable."
"The price of the solution could be less expensive."
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Comparison Review

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We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
11%
Manufacturing Company
8%
Healthcare Company
8%
Computer Software Company
14%
Financial Services Firm
14%
Manufacturing Company
8%
Government
7%
Computer Software Company
32%
Financial Services Firm
10%
Manufacturing Company
10%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Everbridge IT Alerting?
The solution's non-targeted communication with external parties could be enhanced.
What advice do you have for others considering Everbridge IT Alerting?
We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any ...
What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is a...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingest...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitor...
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Overview

 

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
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