Everbridge IT Alerting vs OpenText Operations Bridge comparison

Everbridge IT Alerting

Read 23 Everbridge IT Alerting reviews

1,172 Views
706 Comparison Views

100% willing to recommend

OpenText Operations Bridge

Read 44 OpenText Operations Bridge reviews

1,057 Views
483 Comparison Views

91% willing to recommend

Everbridge IT Alerting

OpenText Operations Bridge

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Everbridge IT Alerting and OpenText Operations Bridge based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: July 2024).

Buyer's Guide

IT Alerting and Incident Management

July 2024

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Helped 793,295 peers since 2012

Categories and Ranking

Everbridge IT Alerting

Average Rating

8.8

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (9th)

OpenText Operations Bridge

Average Rating

7.8

Number of Reviews

Ranking in other categories

Event Monitoring (8th), IT Operations Analytics (10th), Cloud Monitoring Software (34th)

Featured Reviews

Chris Quinlan

Director Of Service Operations at Finastra

Nov 11, 2019

We have seen substantial savings with its usage as it drives down our MTTR

The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from that team, and if they don't respond, that automated escalation makes it very hands off. So, our major incident managers and our network operations center can focus more on the other work that they need to do rather than chasing down those resources. They can rest assured that somebody will be answering. Another valuable feature is the ease of integration into our ServiceNow platform, where we are doing all of our work between two teams. They are able to make requests from within the tickets that we can manage rather than having to use another portal or logging into Everbridge directly. Reliability is their biggest value.

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David Collier

Co-Founder at Nobius IT

Mar 22, 2021

Good event correlation capabilities, promotes a self-service approach to monitoring

My advice for anybody who is implementing this product is to engage with MicroFocus professional services if you want to implement effectively. Don't under-estimate the need for formal training. New customers will not get the best out of OpsBridge by flying solo from day one. OpsBridge is powerful, comprehensive, and well suited to organizations with the budget to justify it. Its service-driven approach is good and the increasing inclusion of machine-learning features is welcome. Don't underestimate the amount of hardware needed to run the full suite on and plan that into your project. If necessary, validate its suitability for running on a cloud environment. Earlier versions c.2019 didn't fully support installing on AWS or Azure. If you are considering MicroFocus OperationsBridge, run it as a major project with a fully-resourced project team and associated budget. With great power comes great administration !!

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful."

"The rules option has been helpful, as we can adjust the conditions in the template."

"Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes."

"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."

"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."

"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."

"One key aspect of the solution is that it can send information very quickly and is connected to different nodes."

"The rotation and replacement options save our managers a lot of time."

More Everbridge IT Alerting pros

"I've found the solution to be very scalable."

"Flexible dashboard with the availability of widgets."

"The preloaded rules and ways to monitor your systems are a must."

"Purely, its flexibility is the most valuable aspect. It is hugely configurable."

"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."

"The initial setup is pretty straightforward. It's not complex at all."

"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."

"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."

More OpenText Operations Bridge pros

Cons

"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."

"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."

"The solution's non-targeted communication with external parties could be enhanced."

"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."

"It could use more enhancement type integrations, but no improvements to functionality are needed."

"What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally."

"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."

"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."

More Everbridge IT Alerting cons

"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."

"The latest versions of the service reporting dashboards need improvement, such as service modeling."

"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."

"The initial setup is a little bit complex."

"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."

"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."

"Implementation could be improved."

"The solution is overall "heavy", requiring multiple servers, even without HA."

More OpenText Operations Bridge cons

Pricing and Cost Advice

"For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price."

"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."

"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."

"The pricing was under $25 a month per user. We had about 1,000 defined users."

"They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."

"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."

"Pricing is reasonable."

"They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering."

More Everbridge IT Alerting pricing and cost advice

"Pricing is very flexible and depends on the modules selected as per the requirement."

"Setup costs can be high depending on the partner, but it is worth it."

"The cost is very high."

"The licensing cost for this solution is approximately $1,000 USD."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

"It is competitive."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

13%

Healthcare Company

10%

Government

10%

Manufacturing Company

21%

Financial Services Firm

19%

Computer Software Company

10%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Everbridge IT Alerting?

It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.

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What is your experience regarding pricing and costs for Everbridge IT Alerting?

Everbridge IT Alerting is a cost-efficient solution.

See all answers

What needs improvement with Everbridge IT Alerting?

The solution's non-targeted communication with external parties could be enhanced.

See all answers

What do you like most about Micro Focus Operations Bridge?

It is stable.

See all answers

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices a...

See all answers

What needs improvement with Micro Focus Operations Bridge?

I'm not aware of areas that need improvement.

See all answers

Comparisons

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OnSolve Platform for Critical Event Management vs Everbridge IT Alerting

Compared 12% of the time

xMatters vs Everbridge IT Alerting

Compared 10% of the time

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Compared 24% of the time

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BMC Helix Monitor vs OpenText Operations Bridge

Compared 13% of the time

Splunk Enterprise Security vs OpenText Operations Bridge

Compared 11% of the time

IDERA SQL Diagnostic Manager for SQL Server vs OpenText Operations Bridge

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Product Reports

Buyer's Guide

Everbridge IT Alerting

July 2024

Download Everbridge IT Alerting product report

Buyer's Guide

OpenText Operations Bridge

July 2024

Download OpenText Operations Bridge product report

Also Known As

No data available

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Learn More

Everbridge

OpenText

Overview

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

GE Money Bank, Bank AlJazira, Tech Mahindra

Buyer's Guide

IT Alerting and Incident Management

July 2024

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