Try our new research platform with insights from 80,000+ expert users

Espressive Barista vs Sierra comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Espressive Barista
Ranking in AI-Powered Chatbots
2nd
Average Rating
8.8
Number of Reviews
9
Ranking in other categories
Help Desk Software (11th), IT Service Management (ITSM) (9th)
Sierra
Ranking in AI-Powered Chatbots
28th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Jessica Spates - PeerSpot reviewer
Oct 14, 2022
The bot is easy to update and the solution has good support, but it needs better knowledge management and more integrations
The knowledge management could definitely be improved. There's no easy way to see or understand the information you have in your system by categories and subcategories. Right now, you can search by what your FAQ title is or the questions, but there needs to be improvement so you can understand what workflows and FAQs you have out there by category and subcategory. That would be a lot more beneficial for maintaining it. Right now, you have to look through miss hits and be like, "Oh shoot, we updated that." Or, "That needs to get corrected." If you have a big update that you need to make and you need to go back into all of your conversation history, you need to keep a good record of it on your own.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"It is expensive. It's not a cheap thing."
"The pricing isn't overly burdensome. It's going to be interesting to see how new models come in with new capabilities but, as it is, as a base system, it's pretty good."
"The solution is affordable."
"The price for the licensing is fair."
"User-based licensing has been working well for us, and we believe we are deriving significant value from it."
Information not available
report
Use our free recommendation engine to learn which AI-Powered Chatbots solutions are best for your needs.
807,508 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
55%
Manufacturing Company
7%
Healthcare Company
5%
Financial Services Firm
4%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Espressive?
The most valuable feature is its scalability.
What is your experience regarding pricing and costs for Espressive?
Espressive has been very accommodating in trying to meet our needs and adapt to our current situation. User-based licensing has been working well for us, and we believe we are deriving significant ...
What needs improvement with Espressive?
Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human ...
Ask a question
Earn 20 points
 

Learn More

Video not available
 

Overview

Find out what your peers are saying about ServiceNow, Espressive, Darktrace and others in AI-Powered Chatbots. Updated: September 2024.
807,508 professionals have used our research since 2012.