Eptica WCS Suite vs Presence Technology Comparison 2024

Executive Summary

We performed a comparison between Eptica WCS Suite and Presence Technology based on real PeerSpot user reviews.

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Comparison Review

Anonymous User

Architect at a tech services company

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG Commerce. Feature comparison are always shallow and should not be taken at face value they serve a purpose and it is up to you to decide what best suits your implementation, I feel all three of these are excellent commerce products, they serve a different market segment and will continue to have a space for themselves for years to come. ...so at the end of the day you need to do your homework to see what best fits your needs.. IBM WCS(V7, FEP5) Hybris(5.0) Oracle ATG(10.2) Development Environment +1 Complexity associated with development is very high, The system resources required for running IBM RAD and associated WAS Runtime is highest among the three, Organizations are often forced to use VDI which slows down the developer productivity vastly. +3 Hybris probably ranks no. 1 in this category, the best in terms of supportability for lighter development environment, it can run in an eclipse environment with tomcat container +2 ATG development environment includes Eclipse, ATG Eclipse Plugin, JBoss JEE Environment +1 Works only on IBM Websphere Application Servers +3 Hybris Server… Read more →

Ranking

55th

out of 169 in CRM

Views

106

Comparisons

Reviews

Average Words per Review

Rating

N/A

41st

out of 169 in CRM

Views

236

Comparisons

224

Reviews

Average Words per Review

Rating

N/A

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Comparisons

More Eptica WCS Suite Competitors →

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Bixpand vs. Presence Technology

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Greenrope vs. Presence Technology

Compared 12% of the time.

Simply CRM vs. Presence Technology

Compared 12% of the time.

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Also Known As

WCS Suite

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Eptica

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Presence Technology

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Overview

Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

Presence Technology offers a variety of solutions to improve and invigorate Contact Centers. Presence is proven technology that has been utilized in Contact Centers throughout the world, and provides solutions for the most demanding Contact Center requirements.

Sample Customers

Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group

Acierto.com, Adarve Corporaci‹n de Servicios, Algar Tecnologia, Alliance RecuperaÊo de Cr_dito, Anšlisis Survey, Arriva Medical, Balearia, BankAtlantic, Bath Fitter, Bayview Financial, BlueLinx, Caja Morelia Valladolid, ContactNova

Eptica WCS Suite vs Presence Technology comparison

Eptica WCS Suite

Presence Technology