OpenText Diagnostics vs eG Enterprise comparison

eg Innovations and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. eg Innovations is ranked #39 with an average rating of 8.5, while OpenText is ranked #64. eg Innovations holds a 0.3% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 95% of eg Innovations users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

eG Enterprise

Read 21 eG Enterprise reviews

762 Views
356 Comparison Views

95% willing to recommend

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

442 Views
258 Comparison Views

75% willing to recommend

eG Enterprise

OpenText Diagnostics

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Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and eG Enterprise are comprehensive tools for IT performance monitoring. User reviews suggest eG Enterprise holds the upper hand due to its superior features and deeper insights despite higher pricing.

What features are offered by OpenText Diagnostics in comparison to eG Enterprise?

OpenText Diagnostics offers strong application performance management, real-time transaction monitoring, and responsive customer support. eG Enterprise provides end-to-end infrastructure visibility, detailed root cause analysis, and comprehensive proactive monitoring capabilities.

What areas of improvement can be found in OpenText Diagnostics in comparison to eG Enterprise?

OpenText Diagnostics needs better integration capabilities, more advanced analytics, and improved scalability. eG Enterprise requires an improved alerting system, enhanced scalability, and addressing specific user concerns for further enhancement.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to eG Enterprise?

OpenText Diagnostics is known for its straightforward deployment process and responsive customer service. eG Enterprise offers smooth deployment, extensive training resources, and ongoing support. Both products provide strong support with eG Enterprise offering more deployment assistance.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to eG Enterprise?

OpenText Diagnostics is cost-effective with affordable setup costs yielding satisfactory ROI. eG Enterprise, though higher in price, offers significant ROI through advanced features and performance benefits justifying the higher cost.

To learn more, read our detailed OpenText Diagnostics vs. eG Enterprise Report (Updated: June 2025).

Buyer's Guide

OpenText Diagnostics vs. eG Enterprise

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

eG Enterprise

Ranking in Application Performance Monitoring (APM) and Observability

39th

Average Rating

8.2

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Network Monitoring Software (51st), IT Infrastructure Monitoring (43rd)

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

64th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of eG Enterprise is 0.3%, down from 0.4% compared to the previous year. The mindshare of OpenText Diagnostics is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Jose Ramon Crespo

Senior Enterprise Director at Towers IT

Utilize artificial intelligence for faster issue response and seamless ITSM integration

The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM ( /categories/it-service-management-itsm ) services, providing a seamless alerting system for our customers.

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Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."

"The most important feature is the ability to design, then implement monitoring tests on the fly as we are adapting to different situations."

"It gives good insight into inside of what's going on with Exchange."

"Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities."

"What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics."

"The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."

"The GUI is nicer than all the other graphical interfaces out there."

"Enormous capability to monitor Citrix environments."

More eG Enterprise pros

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

"The diagnostics and configuration are the solution's most valuable aspects."

"For banking and telecom solutions, it's been quite useful."

Cons

"would like to see improvements in the alarm display console."

"Needs to improve the networking monitor capabilities."

"eG Enterprise's licensing could be cheaper. Even compared to Dynatrace, I think the price is quite expensive considering the APM functionalities, even though they have other benefits such as info monitoring."

"The integration must be improved."

"The solution should improve on the security side and include some more API integrations into wider application platforms."

"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."

"Dashboards are difficult to create, and not so useful."

"There should be more price flexibility to adapt to different kinds of customers. For small and medium businesses, eG Enterprise is usually too expensive."

More eG Enterprise cons

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"The interface could be more user friendly."

Pricing and Cost Advice

"They are aligned with other enterprise solutions."

"The product is very cheap."

"If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server"

"The cost for eG Enterprise is almost $100,000 for one hundred and fifty services. It's subscription-based and the payment is yearly."

"They gave us a good price, when they were found out we were looking at other products because their price was very high. We were looking at another solution, then we came back to them was because they brought the price down. We selected them for three years."

"eG Enterprise is much cheaper than the other products it competes with."

"There are two licensing options: Perpetual and SaaS-based. The main offering, in terms of what eG prefers to offer, is the subscription-based rather than the Perpetual License. The price could be cheaper."

"It'd be nice if the price was lower. That would be an improvement."

More eG Enterprise pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

13%

Government

11%

Manufacturing Company

Financial Services Firm

16%

Computer Software Company

12%

Manufacturing Company

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Any advice about APM solutions?

Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.

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Do you recommend eG Enterprise? Why or why not?

I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...

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What do you like most about eG Enterprise?

eG Enterprise has a single pane of glass for observability and monitoring.

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Comparisons

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Compared 26% of the time

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Compared 15% of the time

Dynatrace vs eG Enterprise

Compared 15% of the time

Zabbix vs eG Enterprise

Compared 13% of the time

Splunk AppDynamics vs eG Enterprise

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More eG Enterprise Competitors

Dynatrace vs OpenText Diagnostics

Compared 43% of the time

Splunk AppDynamics vs OpenText Diagnostics

Compared 32% of the time

Broadcom DX Application Performance Management vs OpenText Diagnostics

Compared 25% of the time

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Product Reports

Buyer's Guide

eG Enterprise

June 2025

Download eG Enterprise product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2025

Download OpenText Diagnostics product report

Also Known As

No data available

Micro Focus Diagnostics, MF Diagnostics

Overview

eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.

eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.

eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.

eG Enterprise Features

Application Performance Monitoring (APM): The solution is able to provide monitoring to discover, diagnose, and repair application performance problems so the end user is never affected.
Infrastructure monitoring: Users have full transparency to clearly visualize what is occurring with recent deployments and immediately diagnose network, database, and server problems.
Digital workspace monitoring: Workspaces are continually monitored to maintain the highest levels of productivity at all times. Users can easily monitor disconnects, logons, slowdowns, complete sessions, and more.
Enterprise application monitoring: Applications that do not perform as expected may result in significant losses for an organization. eG Enterprise is able to monitor many of today’s popular applications, such as PeopleSoft, SAP, Sharepoint, Siebel, and Office 365. Organizations are able to quickly identify underperforming applications, discover and diagnose problems, and remediate issues to ensure that optimal levels of productivity and profitability are being maintained at all times.
Cloud Monitoring: eG Enterprise provides effective monitoring for all of an organization's cloud infrastructures, including public, hybrid and private. eG Enterprise is able to facilitate the concise mapping of the relationships between tiers and discover the reasons for performance problems immediately before they reach the end user. eG Enterprise can be deployed on premises or as a SaaS-based solution.

Reviews from Real Users

“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM

“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company

eg Innovations

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.

OpenText

Sample Customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.

BSkyB, Alior Bank

Buyer's Guide

OpenText Diagnostics vs. eG Enterprise

June 2025

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