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InfoScale vs eG Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

eG Enterprise
Ranking in IT Infrastructure Monitoring
53rd
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
22
Ranking in other categories
Application Performance Monitoring (APM) and Observability (55th), Network Monitoring Software (68th)
InfoScale
Ranking in IT Infrastructure Monitoring
28th
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
9
Ranking in other categories
Data Loss Prevention (DLP) (20th), High Availability Clustering (1st), Disaster Recovery (DR) Software (14th), Data Storage for Kubernetes (2nd), Autonomous Operational Resilience (4th)
 

Mindshare comparison

As of July 2026, in the IT Infrastructure Monitoring category, the mindshare of eG Enterprise is 1.1%, up from 0.6% compared to the previous year. The mindshare of InfoScale is 0.0%. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
InfoScale0.0%
eG Enterprise1.1%
Other98.9%
IT Infrastructure Monitoring
 

Featured Reviews

RC
Consultant at a computer software company with 5,001-10,000 employees
End-to-end monitoring has improved user experience and now supports comprehensive observability
The most valuable features of eG Enterprise depend on the application, so that's pretty vast, but they definitely include end-to-end application and infrastructure monitoring. User satisfaction with eG Enterprise is really the key component now, so if you go to VDI or RDH, any of those platforms, you get the total end-to-end user experience because they do have endpoint monitoring now as well, and that was the feature that was lacking before.
TJ
Site Reliability Engineer (Certified) at Kyndryl India
Automated recovery has minimized downtime and supports seamless multi‑datacenter failover
Beyond pricing, there are areas where I would like to see InfoScale improved or enhanced. Veritas offers three management approaches. The first, which Veritas currently recommends, is Veritas Operation Manager. The second is the Cluster Manager Java Console graphical interface. The Cluster Manager Java Console has not been revised since version 6.1 or 6.2. This tool was critical for me, particularly valuable when managing small cluster footprints of 20 to 30 server nodes. I relied heavily on this tool, but Veritas has moved away from it in favor of Operation Manager. I recommend Veritas continue evolving this tool rather than discarding it. The third approach is the command line, suitable for individuals with extensive Veritas expertise and experience, but command line use in live environments consumed excessive time, leading me to prefer the graphical interface. Apart from pricing, I have not discovered disadvantages. The product is excellent. My concern is Veritas discarding the Cluster Manager Java Console in favor of Veritas Operation Manager. Setting up Operation Manager requires time and a dedicated server that runs continuously. I had to create a single server just for Veritas Operation Manager. While this works well for larger environments with hundreds of clusters, it is less useful for smaller deployments. I still recommend Veritas reconsider this application and evolve it by incorporating new features from Veritas Operation Manager. Adding these new features to the Java console would be beneficial because that tool runs on my laptop without consuming environment resources, and I can connect directly to clusters from my laptop. I am not opposing Veritas Operation Manager, which is excellent and resembles hardware management consoles for power machines, but smaller tools that previously performed these tasks should remain as options to provide clients with greater ease. From a features and functionality perspective, I do not find missing features in InfoScale at this moment. However, I am not actively using Veritas, managing only legacy machines on older hardware. I am upgrading operating systems but not Veritas due to contract expiration and end-of-life status. The contract is not being renewed because the customer wants to move away. Since I have not logged into VCS since 2021 and transferred responsibilities to another team, I am unaware of features arriving in version 8 or beyond and cannot comment specifically on recent Veritas introductions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We haven't really had an issue per se, but there was a time when we had some network devices that were down, and eG showed us pretty quickly that that part of the network was down."
"Enormous capability to monitor Citrix environments."
"EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console."
"The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."
"The support we get from eG Innovations is truly outstanding."
"Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."
"It delivers a huge amount of value and most people don't understand that."
"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."
"In a live incident scenario, the data replication process occurs in real-time, and compared to other products, this data replication feature works effectively, ensuring data availability, and we can implement this scenario using Veritas Volume Replication (VVR), which is the most usable feature in InfoScale for data replication."
"The best feature is that it supports high availability and automatic failover, which minimizes downtime and helps the environment reduce downtime and improve high availability for critical applications."
"It integrates well with other solutions."
"Over the last two years, we did not experience any application failover or receive alerts due to the immediate switchover mechanism in active-active mode that ensures no downtime, helping us significantly with confidence and trust in our organization."
"The best feature in InfoScale is the file system, which is the greatest feature as you can get any storage LUN from any hardware because it's software-defined and create a volume that can consist of storage from two or more different vendors, which avoids any vendor lock-in and makes it easier when you expand as time goes."
"InfoScale does that all by itself without any dependency on different solutions."
"InfoScale's ability to maintain data integrity and availability during a cyber event such as a ransomware attack is excellent."
"It offers High Availability for many applications, including Oracle and SAP environment."
 

Cons

"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
"The UI looks a little dated and could do with a refresh."
"I think the overall licensing models of eG Enterprise could be changed and adapted to a more flexible, more agile structure."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"One thing that I don't like about eG is like the interface. It's not really that user-friendly to make a change, or to navigate through."
"Needs to improve the networking monitor capabilities."
"The integration must be improved."
"The solution needs to enhance the management dashboards."
"It's very difficult to implement."
"Based on my experience with support, I would rate them a nine, only because occasionally the first person I talk to does not know more than I do and it needs to be escalated to reach someone more knowledgeable."
"It could be more stable and more secure."
"Many customers can see the benefit of InfoScale, but they are usually not able to purchase the product because the license cost is very high."
"Many customers can see the benefits of InfoScale, but they are usually not able to buy the products and solutions because of the licensing costs."
"My experience with pricing, setup cost, and licensing is that it is a bit expensive, but rather than that, because it is used in critical environments with no competitor, most of the customers go for it anyways."
"While InfoScale is mainly used by enterprise-level customers, it does not inherently support many applications, which presents a scalability issue."
"My experience with pricing, setup cost, and licensing indicates that pricing is a little higher and should be reduced since most companies cannot afford it."
 

Pricing and Cost Advice

"There are two licensing options: Perpetual and SaaS-based. The main offering, in terms of what eG prefers to offer, is the subscription-based rather than the Perpetual License. The price could be cheaper."
"You may get some monitoring products with certain licensing you may own. Some of these can take ages to configure and setup, along with needing a license to drive the software."
"They gave us a good price, when they were found out we were looking at other products because their price was very high. We were looking at another solution, then we came back to them was because they brought the price down. We selected them for three years."
"If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server"
"It'd be nice if the price was lower. That would be an improvement."
"The product is very cheap."
"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."
"eG Enterprise is much cheaper than the other products it competes with."
"Our clients pay for licensing on a yearly basis."
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Top Industries

By visitors reading reviews
Outsourcing Company
13%
Construction Company
12%
Financial Services Firm
10%
Retailer
9%
Financial Services Firm
20%
Manufacturing Company
9%
Media Company
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise11
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise5
 

Questions from the Community

Any advice about APM solutions?
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Do you recommend eG Enterprise? Why or why not?
I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...
What is your experience regarding pricing and costs for eG Enterprise?
The pricing is per user per year and varies depending on the components being monitored. It is within the range of other competitive solutions.
What is your experience regarding pricing and costs for Veritas InfoScale Availability?
Does that include the licensing costs? It is really a real blocker in Turkey because of economic situations in Turkey. From a personal perspective, I would say nine. But from a business perspective...
What needs improvement with Veritas InfoScale Availability?
This is a question that is hard to answer because everyone is moving towards microservices and cloud native applications, and they are mostly running on Kubernetes or systems similar to Kubernetes....
What is your primary use case for Veritas InfoScale Availability?
To have high availability of data center resources, especially databases and applications, I needed data replicated from one data center to a disaster recovery data center or another data center, a...
 

Also Known As

No data available
Veritas InfoScale Availability, Arctera InfoScale for Kubernetes
 

Overview

 

Sample Customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.
Wayne State University, Zenith Mart
Find out what your peers are saying about Zabbix, Datadog, SolarWinds and others in IT Infrastructure Monitoring. Updated: June 2026.
902,988 professionals have used our research since 2012.