We performed a comparison between Dynamics 365 Sales and Oracle CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It integrates well with other Microsoft products, enhancing sales workflow."
"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."
"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."
"Dynamics 365 Sales is a stable solution with good documentation."
"It allows effective management of the follow-ups of leads and potential opportunities."
"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."
"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."
"The solution is fast."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"The most valuable feature of Oracle CRM is the organization it provides."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"Technical support is very fast. It's customer friendly."
"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"The most important feature is the ability to assign a plan using the manual close function."
"It is a stable solution."
"Making it more budget-friendly would be beneficial."
"The solution’s stability could be improved."
"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."
"The product's pricing needs improvement."
"There's room for improvement in the pricing models."
"The solution needs to include accurate and free online tutorials."
"I found it significantly complex and not user-friendly."
"The pricing must be improved."
"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."
"The initial setup is complex, it could be improved to be more simplified."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"The configuration requires a lot of technical intervention."
"I'd like to see more feature enhancements."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The product is not intuitive."
"Oracle CRM should have more integration with different platforms."
Dynamics 365 Sales is ranked 21st in CRM with 8 reviews while Oracle CRM is ranked 7th in CRM with 35 reviews. Dynamics 365 Sales is rated 8.4, while Oracle CRM is rated 8.0. The top reviewer of Dynamics 365 Sales writes "A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms". On the other hand, the top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". Dynamics 365 Sales is most compared with , whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud. See our Dynamics 365 Sales vs. Oracle CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
