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Dynamics 365 Sales vs Oracle CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #12 with an average rating of 8.5, while Oracle is ranked #8 with an average rating of 7.5. Microsoft holds a 0.5% mindshare in CRM, compared to Oracle’s 3.1% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 90% of Oracle users who would recommend it.
Dynamics 365 Sales
Read 15 Dynamics 365 Sales reviews
  • 283 Views
  • 283 Comparison Views
100% willing to recommend
Oracle CRM
Read 40 Oracle CRM reviews
  • 1,588 Views
  • 1,382 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Dynamics 365 Sales compete in the CRM software category. Oracle appears to have the upper hand in versatility and complex integrations, while Dynamics 365 has an advantage in ease of use and Microsoft ecosystem integration.

Features: Oracle CRM offers extensive sales, marketing, and service functionalities, integration with Oracle's ERP systems, and industry-specific solutions. It excels in customization, handling complex configurations, and accommodating diverse business needs. Dynamics 365 Sales features seamless integration with Microsoft products like Office 365, intuitive design, and solid user interface, offering a streamlined CRM experience. Additionally, Dynamics 365 benefits from Power Platform integration and strong analytics tools.

Room for Improvement: Oracle CRM could improve its user experience, ease of configuration, and third-party integrations. It faces challenges with performance and customer support speed. Enhancements in cloud capabilities are suggested. Dynamics 365 Sales could enhance its reporting features and offer greater customization flexibility. Users also suggest improvements in cost and integration options beyond Microsoft ecosystems.

Ease of Deployment and Customer Service: Oracle CRM offers flexible deployment options, including on-premises and cloud, catering to various business needs despite setup complexity. Customer support is often viewed as slow and inconsistent. Dynamics 365 Sales predominantly operates in the cloud, simplifying deployment and providing strong support backed by Microsoft's infrastructure, consistently receiving positive support reviews.

Pricing and ROI: Oracle CRM is known for higher costs, especially for on-premises solutions, yet its comprehensive functionality can justify the expense for some users. Adaptive licensing could benefit cost management. Dynamics 365 Sales presents competitive pricing against Oracle and SAP but may still be expensive in certain markets. Both products yield positive ROI, with Oracle highlighting integration benefits and Dynamics focusing on user-centric improvements. Oracle often suits larger enterprises, while Dynamics offers moderate pricing with rich Microsoft integrations.

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To learn more, read our detailed Dynamics 365 Sales vs. Oracle CRM Report (Updated: July 2025).
Buyer's Guide
Dynamics 365 Sales vs. Oracle CRM
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
Dynamics 365 Sales improved productivity, achieved ROI in 18 months, and enhanced reporting and forecasting capabilities with proper usage.
Sentiment score
5.0
Oracle CRM ROI varies widely, with users reporting 40-50% savings and significant process efficiency and cost reductions.
Every solution claims to save time, money, and provide productivity savings.
Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Oracle CRM report
 

Customer Service

Sentiment score
7.3
Dynamics 365 Sales support is praised for response speed but faces criticism for ticket creation and timely assistance issues.
Sentiment score
6.5
Oracle CRM support is globally available and responsive, but complex issues can cause delays; 24/7 assistance is valued.
My experience with them has been positive; they are always available to help when challenges arise during implementation.
The overall technical support of Microsoft deserves a rating of 10 out of 10.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Oracle CRM report
 

Scalability Issues

Sentiment score
7.5
Dynamics 365 Sales scales efficiently for various user bases, though large data movements face API-related throughput challenges.
Sentiment score
7.2
Oracle CRM is highly scalable and customizable but can be complex and costly, especially with on-premises versions.
Dynamics 365 Sales is more scalable compared to Salesforce.
We have a global deployment across our organization in approximately 180 countries through Microsoft Azure cloud.
Because of the API limits, the throughput is not good.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Oracle CRM report
BN
SG
FC
 

Stability Issues

Sentiment score
8.6
Dynamics 365 Sales is praised for stability and reliability, with users noting minimal issues and efficient critical information access.
Sentiment score
7.5
Oracle CRM is stable, handles complexity well, but requires specialized teams and local data access for optimal performance.
I usually do not face any bugs and would give it a high rating.
Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.
It is definitely stable and scalable.
For more quotes and insights, download the Dynamics 365 Sales report
We haven't really had any technical challenges with Oracle CRM.
For more quotes and insights, download the Oracle CRM report
reviewer1398846 - PeerSpot reviewer
BN
reviewer2710545 - PeerSpot reviewerreviewer2114835 - PeerSpot reviewer
 

Room For Improvement

Dynamics 365 Sales struggles with usability and integration, needing enhancements in AI, tutorials, and streamlined features for better performance.
Oracle CRM needs improved integration, user interface, speed, and AI features; costs, onboarding, and support pose significant challenges.
They advise about using Power Automate, but it is not suitable for large scale operations.
If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.
The biggest challenge that people had was the simplicity that something like Salesforce offers, which Dynamics 365 Sales didn't really have.
For more quotes and insights, download the Dynamics 365 Sales report
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
The AI feature needs improvement.
For more quotes and insights, download the Oracle CRM report
FC
BN
reviewer2710545 - PeerSpot reviewerreviewer2114835 - PeerSpot reviewerErick Kathurima - PeerSpot reviewer
 

Setup Cost

Dynamics 365 Sales offers robust features, generally priced at $150 monthly, with discounts, preferred by SMEs despite regional cost challenges.
Oracle CRM is costly but offers scalability, flexible pricing, and potential discounts for larger enterprises with multi-product contracts.
It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.
The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Oracle CRM report
 

Valuable Features

Dynamics 365 Sales offers robust lead management, Microsoft integration, automation, AI insights, customization, and enhances productivity with third-party flexibility.
Oracle CRM excels in customization, integration, analytics, supporting various business needs with intuitive interfaces and efficient deployment.
In SAP, filling 20 fields required visiting 10 different pages sequentially, whereas now everything can be done on a single page.
This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.
A lot of customers are asking for integration with CoPilot, which is probably the biggest feature of all.
For more quotes and insights, download the Dynamics 365 Sales report
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
It is very much tied closely with sales forecasting, growth, the reporting and decision-making process.
For more quotes and insights, download the Oracle CRM report
SG
BN
reviewer2710545 - PeerSpot reviewerErick Kathurima - PeerSpot reviewerreviewer2114835 - PeerSpot reviewer
 

Categories and Ranking

Dynamics 365 Sales
Ranking in CRM
12th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
15
Ranking in other categories
No ranking in other categories
Oracle CRM
Ranking in CRM
8th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
40
Ranking in other categories
Marketing Automation (5th)
 

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.3% compared to the previous year. The mindshare of Oracle CRM is 3.1%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

IlyasAhmad - PeerSpot reviewer
A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms
The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.
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Omair Bokhari - PeerSpot reviewer
Helps business track their customers, sales leads, and opportunities
An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.
Read full review
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Top Industries

By visitors reading reviews
No data available
University
12%
Government
12%
Financial Services Firm
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Dynamics 365 Sales?
It integrates well with other Microsoft products, enhancing sales workflow.
See all answers
What needs improvement with Dynamics 365 Sales?
Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The produ...
See all answers
What is your primary use case for Dynamics 365 Sales?
Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...
See all answers
What do you like most about Oracle CRM?
The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...
See all answers
What is your experience regarding pricing and costs for Oracle CRM?
The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.
See all answers
What needs improvement with Oracle CRM?
From an Oracle CRM perspective, the pricing and cost is a challenging, but we do have lengthy and extensive discussions with Oracle to try and meet our needs. So far, it's proving to be beneficial;...
See all answers
 

Comparisons

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Compared 12% of the time
Oracle Eloqua vs Oracle CRM Logo
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Compared 6% of the time
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Product Reports

Buyer's Guide
Dynamics 365 Sales
August 2025
Dynamics 365 Sales reportDownload Dynamics 365 Sales product report
Buyer's Guide
Oracle CRM
July 2025
Oracle CRM reportDownload Oracle CRM product report
 

Also Known As

No data available
Market2Lead
 

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?
  • Lead Management: Simplifies tracking and organizing potential sales opportunities.
  • Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
  • Customization Options: Allows for tailored solutions to meet business processes.
  • Third-party Integration: Connects with external apps to streamline operations.
  • Power Platform Compatibility: Enhances development and functionality.
What benefits should users expect from Dynamics 365 Sales?
  • Increased Productivity: Enhances efficiency with streamlined workflows and tools.
  • Enhanced Visibility: Provides comprehensive insights into sales activities.
  • Reliable Performance: Offers stability with robust platform support.
  • Cost-effectiveness: Flexible pricing options cater to varying business needs.
  • Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle
 

Sample Customers

Information Not Available
Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
Buyer's Guide
Dynamics 365 Sales vs. Oracle CRM
July 2025
Free Report: Dynamics 365 Sales vs. Oracle CRM
Find out what your peers are saying about Dynamics 365 Sales vs. Oracle CRM and other solutions. Updated: July 2025.
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