Dynamics 365 Sales vs Oracle CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #16 with an average rating of 8.6, while Oracle is ranked #6 with an average rating of 8.0. Microsoft holds a 0.5% mindshare in CRM, compared to Oracle’s 1.0% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 90% of Oracle users who would recommend it.

Dynamics 365 Sales

Read 14 Dynamics 365 Sales reviews

644 Views
644 Comparison Views

100% willing to recommend

Oracle CRM

Read 41 Oracle CRM reviews

2,060 Views
1,689 Comparison Views

90% willing to recommend

Dynamics 365 Sales

Oracle CRM

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Dynamics 365 Sales compete in the CRM software category. Oracle appears to have the upper hand in versatility and complex integrations, while Dynamics 365 has an advantage in ease of use and Microsoft ecosystem integration.

Features: Oracle CRM offers extensive sales, marketing, and service functionalities, integration with Oracle's ERP systems, and industry-specific solutions. It excels in customization, handling complex configurations, and accommodating diverse business needs. Dynamics 365 Sales features seamless integration with Microsoft products like Office 365, intuitive design, and solid user interface, offering a streamlined CRM experience. Additionally, Dynamics 365 benefits from Power Platform integration and strong analytics tools.

Room for Improvement: Oracle CRM could improve its user experience, ease of configuration, and third-party integrations. It faces challenges with performance and customer support speed. Enhancements in cloud capabilities are suggested. Dynamics 365 Sales could enhance its reporting features and offer greater customization flexibility. Users also suggest improvements in cost and integration options beyond Microsoft ecosystems.

Ease of Deployment and Customer Service: Oracle CRM offers flexible deployment options, including on-premises and cloud, catering to various business needs despite setup complexity. Customer support is often viewed as slow and inconsistent. Dynamics 365 Sales predominantly operates in the cloud, simplifying deployment and providing strong support backed by Microsoft's infrastructure, consistently receiving positive support reviews.

Pricing and ROI: Oracle CRM is known for higher costs, especially for on-premises solutions, yet its comprehensive functionality can justify the expense for some users. Adaptive licensing could benefit cost management. Dynamics 365 Sales presents competitive pricing against Oracle and SAP but may still be expensive in certain markets. Both products yield positive ROI, with Oracle highlighting integration benefits and Dynamics focusing on user-centric improvements. Oracle often suits larger enterprises, while Dynamics offers moderate pricing with rich Microsoft integrations.

To learn more, read our detailed Dynamics 365 Sales vs. Oracle CRM Report (Updated: December 2025).

Buyer's Guide

Dynamics 365 Sales vs. Oracle CRM

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.2

Dynamics 365 Sales improved productivity, achieved ROI in 18 months, and enhanced reporting and forecasting capabilities with proper usage.

Sentiment score

4.5

Oracle CRM users report improved efficiency and cost savings, though exact ROI varies and is often user-reported.

Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.

Bhupesh-Nehete

VP Sales at Zelite Solution

Every solution claims to save time, money, and provide productivity savings.

reviewer2710545

Senior Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the Dynamics 365 Sales report

No quotes available

For more quotes and insights, download the Oracle CRM report

Customer Service

Sentiment score

7.3

Dynamics 365 Sales support is praised for response speed but faces criticism for ticket creation and timely assistance issues.

Sentiment score

6.2

Oracle CRM's customer support is praised for availability but criticized for slow responses and inconsistent issue resolution.

They prioritize serious issues and try to resolve them as quickly as possible.

Bhupesh-Nehete

VP Sales at Zelite Solution

The overall technical support of Microsoft deserves a rating of 10 out of 10.

reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

For more quotes and insights, download the Dynamics 365 Sales report

No quotes available

For more quotes and insights, download the Oracle CRM report

Scalability Issues

Sentiment score

7.5

Dynamics 365 Sales scales efficiently for various user bases, though large data movements face API-related throughput challenges.

Sentiment score

7.3

Oracle CRM is scalable, adaptable for varying business needs, but on-premises setups may need additional investments for infrastructure.

Dynamics 365 Sales is highly scalable, with a rating of ten out of ten.

Bhupesh-Nehete

VP Sales at Zelite Solution

Because of the API limits, the throughput is not good.

F CHA

Senior Achitect at a tech services company with 1,001-5,000 employees

We have a global deployment across our organization in approximately 180 countries through Microsoft Azure cloud.

reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

For more quotes and insights, download the Dynamics 365 Sales report

No quotes available

For more quotes and insights, download the Oracle CRM report

Stability Issues

Sentiment score

8.6

Dynamics 365 Sales is praised for stability and reliability, with users noting minimal issues and efficient critical information access.

Sentiment score

7.5

Oracle CRM is highly rated for stability, despite installation challenges and minor glitches that don't affect operations significantly.

I usually do not face any bugs and would give it a high rating.

reviewer1398846

Digital Transformation Advisor at a consultancy with 11-50 employees

Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.

Bhupesh-Nehete

VP Sales at Zelite Solution

It is definitely stable and scalable.

reviewer2710545

Senior Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the Dynamics 365 Sales report

We haven't really had any technical challenges with Oracle CRM.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

For more quotes and insights, download the Oracle CRM report

Room For Improvement

Dynamics 365 Sales struggles with usability and integration, needing enhancements in AI, tutorials, and streamlined features for better performance.

Oracle CRM struggles with outdated UI, slow performance, integration issues, high costs, and inadequate support, needing significant enhancements.

If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.

Bhupesh-Nehete

VP Sales at Zelite Solution

They advise about using Power Automate, but it is not suitable for large scale operations.

F CHA

Senior Achitect at a tech services company with 1,001-5,000 employees

The biggest challenge that people had was the simplicity that something like Salesforce offers, which Dynamics 365 Sales didn't really have.

reviewer2710545

Senior Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the Dynamics 365 Sales report

It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

When a client asks for any support, they're often in real trouble and need a prompt response.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

The AI feature needs improvement.

Erick Kathurima

CIO at Clarinox Technologies

For more quotes and insights, download the Oracle CRM report

Setup Cost

Dynamics 365 Sales offers robust features, generally priced at $150 monthly, with discounts, preferred by SMEs despite regional cost challenges.

Oracle CRM is costly, best for top-tier companies, with scalable pricing and possible discounts on long-term contracts.

The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.

Bhupesh-Nehete

VP Sales at Zelite Solution

It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.

reviewer2710545

Senior Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the Dynamics 365 Sales report

No quotes available

For more quotes and insights, download the Oracle CRM report

Valuable Features

Dynamics 365 Sales offers robust lead management, Microsoft integration, automation, AI insights, customization, and enhances productivity with third-party flexibility.

Oracle CRM offers customizable, cloud-based solutions with robust integrations, praised for stability, scalability, and comprehensive CRM functionalities.

This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.

Bhupesh-Nehete

VP Sales at Zelite Solution

In SAP, filling 20 fields required visiting 10 different pages sequentially, whereas now everything can be done on a single page.

reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

It is well-connected, with integration capabilities that work well with other systems.

reviewer1398846

Digital Transformation Advisor at a consultancy with 11-50 employees

For more quotes and insights, download the Dynamics 365 Sales report

The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.

Erick Kathurima

CIO at Clarinox Technologies

For more quotes and insights, download the Oracle CRM report

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

16th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle CRM

Ranking in CRM

6th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.4% compared to the previous year. The mindshare of Oracle CRM is 1.0%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle CRM	1.0%
Dynamics 365 Sales	0.5%
Other	98.5%

CRM

Featured Reviews

reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

Efficient and intuitive experience facilitates global sales collaboration and optimizes user engagement

Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The product has launched numerous features, including AI capabilities, though I haven't found use for many of them. Reducing feature bloat would be beneficial, especially considering different organizational needs. In a federated B2B company, CRM usage is limited to fundamental fields. Performance improvements, such as reducing field loading time from three seconds to one second, don't significantly impact average users. In our B2B organization, which consists of numerous companies each generating several million dollars in revenue, teams only need 5-10 strong features. Additional features are primarily useful for central sales revenue operations teams handling reports and analysis. For average users in a B2B services organization, the current feature set is sufficient. Over the last few months, we have received many AI features and co-pilot integration into Teams. However, additional CRM features are not necessary for our usage.

Read full review

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Has improved process coverage and integration while offering strong analytics and user experience

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.

Read full review

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Top Industries

By visitors reading reviews

No data available

University

13%

Financial Services Firm

12%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	22

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

See all answers

What needs improvement with Dynamics 365 Sales?

See all answers

What is your primary use case for Dynamics 365 Sales?

Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...

See all answers

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM's technical support is not that great sometimes. It could be improved with better quality for response time and empathy with the client's operations. When a client asks for any support, ...

See all answers

Comparisons

SAP CRM vs Dynamics 365 Sales

Compared 34% of the time

Microsoft Dynamics CRM vs Dynamics 365 Sales

Compared 33% of the time

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales

Compared 33% of the time

More Dynamics 365 Sales Competitors

SAP CRM vs Oracle CRM

Compared 16% of the time

Siebel CRM vs Oracle CRM

Compared 15% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 12% of the time

Oracle Eloqua vs Oracle CRM

Compared 7% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

Dynamics 365 Sales

January 2026

Download Dynamics 365 Sales product report

Buyer's Guide

Oracle CRM

January 2026

Download Oracle CRM product report

Also Known As

No data available

Market2Lead

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sample Customers

Information Not Available

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

Dynamics 365 Sales vs. Oracle CRM

December 2025

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