Dynamics 365 Sales vs Oracle CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #13 with an average rating of 8.5, while Oracle is ranked #8 with an average rating of 7.6. Microsoft holds a 0.4% mindshare in CRM, compared to Oracle’s 3.2% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 89% of Oracle users who would recommend it.

Dynamics 365 Sales

Read 14 Dynamics 365 Sales reviews

208 Views
85 Comparison Views

100% willing to recommend

Oracle CRM

Read 38 Oracle CRM reviews

1,413 Views
904 Comparison Views

89% willing to recommend

Dynamics 365 Sales

Oracle CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Dynamics 365 Sales compete in the CRM software category. Oracle appears to have the upper hand in versatility and complex integrations, while Dynamics 365 has an advantage in ease of use and Microsoft ecosystem integration.

Features: Oracle CRM offers extensive sales, marketing, and service functionalities, integration with Oracle's ERP systems, and industry-specific solutions. It excels in customization, handling complex configurations, and accommodating diverse business needs. Dynamics 365 Sales features seamless integration with Microsoft products like Office 365, intuitive design, and solid user interface, offering a streamlined CRM experience. Additionally, Dynamics 365 benefits from Power Platform integration and strong analytics tools.

Room for Improvement: Oracle CRM could improve its user experience, ease of configuration, and third-party integrations. It faces challenges with performance and customer support speed. Enhancements in cloud capabilities are suggested. Dynamics 365 Sales could enhance its reporting features and offer greater customization flexibility. Users also suggest improvements in cost and integration options beyond Microsoft ecosystems.

Ease of Deployment and Customer Service: Oracle CRM offers flexible deployment options, including on-premises and cloud, catering to various business needs despite setup complexity. Customer support is often viewed as slow and inconsistent. Dynamics 365 Sales predominantly operates in the cloud, simplifying deployment and providing strong support backed by Microsoft's infrastructure, consistently receiving positive support reviews.

Pricing and ROI: Oracle CRM is known for higher costs, especially for on-premises solutions, yet its comprehensive functionality can justify the expense for some users. Adaptive licensing could benefit cost management. Dynamics 365 Sales presents competitive pricing against Oracle and SAP but may still be expensive in certain markets. Both products yield positive ROI, with Oracle highlighting integration benefits and Dynamics focusing on user-centric improvements. Oracle often suits larger enterprises, while Dynamics offers moderate pricing with rich Microsoft integrations.

To learn more, read our detailed Dynamics 365 Sales vs. Oracle CRM Report (Updated: June 2025).

Buyer's Guide

Dynamics 365 Sales vs. Oracle CRM

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

13th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.4%, up from 0.2% compared to the previous year. The mindshare of Oracle CRM is 3.2%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The AI provides insights about the customer."

"The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges."

"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."

"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."

"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."

"It allows effective management of the follow-ups of leads and potential opportunities."

More Dynamics 365 Sales pros

"Case management, incident management, and request management features are valuable."

"For the most part, the solution is straightforward."

"The reporting features are valuable."

"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."

"The forecasting reporting section was the most useful."

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"Oracle CRM helped us better understand the customer journey."

"It has a wide variety of use cases."

More Oracle CRM pros

Cons

"I have not noticed anything that I would recommend for improvement so far."

"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."

"The solution’s stability could be improved."

"The pricing must be improved."

"At the start of the project, we made this mistake by relying on Power Automate. We discovered latency issues and problems related to the limits exist."

"The product's pricing needs improvement."

"It's very structured, and the out-of-the-box functionality is very limited, meaning you have to do a lot of customizations."

"The solution needs an improved connection to AI."

More Dynamics 365 Sales cons

"The licensing is expensive."

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"The initial setup is complex, it could be improved to be more simplified."

"The configuration requires a lot of technical intervention."

"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."

"I'd like to see more feature enhancements."

More Oracle CRM cons

Pricing and Cost Advice

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"Dynamics 365 Sales operates on an annual licensing basis."

"The platform is expensive."

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"The licensing is on a yearly basis."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"There is a license required to use this solution. The price is reasonable for a CRM."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"Compared to alternative solutions Oracle CRM is expensive."

"The solution is expensive."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

More Oracle CRM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

14%

University

12%

Computer Software Company

12%

Government

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

See all answers

What needs improvement with Dynamics 365 Sales?

This is my opinion about Microsoft: their products are good, but they put substantial investment in sales to show it is a good product. However, when you try to access the documentation, it is high...

See all answers

What is your primary use case for Dynamics 365 Sales?

I am trying to compare solutions for one of my customers. I am already dealing with something by Microsoft, as my customer is using Azure. It is a scenario of cost reduction, so I'm trying to find ...

See all answers

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

Comparisons

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales

Compared 100% of the time

More Dynamics 365 Sales Competitors

Siebel CRM vs Oracle CRM

Compared 34% of the time

SAP CRM vs Oracle CRM

Compared 30% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

Dynamics 365 Sales

June 2025

Download Dynamics 365 Sales product report

Buyer's Guide

Oracle CRM

May 2025

Download Oracle CRM product report

Also Known As

No data available

Market2Lead

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sample Customers

Information Not Available

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

Dynamics 365 Sales vs. Oracle CRM

June 2025

Free Report: Dynamics 365 Sales vs. Oracle CRM

Find out what your peers are saying about Dynamics 365 Sales vs. Oracle CRM and other solutions. Updated: June 2025.

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