Executive SummaryUpdated on Dec 18, 2024
DX Unified Infrastructure Management and OpenText Operations Bridge compete in the IT infrastructure management category. While DX Unified Infrastructure Management leads with its scalability and ease of deployment, OpenText Operations Bridge offers exceptional event correlation and a centralized management view.
Features: DX Unified Infrastructure Management is known for its scalability and broad probe library, integrating smoothly with platforms such as Salesforce. Its efficient agent-based technology ensures a lower server footprint and stability. OpenText Operations Bridge provides a consolidated view of business services and seamless integration with various tools. It offers strong event and alert management capabilities.
Room for Improvement: DX Unified Infrastructure Management could enhance customer support and improve stability for VMware monitoring. It needs better functionalities for maintenance mode. OpenText Operations Bridge users desire improved event correlation, more intuitive reporting, and a simpler user interface. Its complexity in setup and use is a notable challenge.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management supports diverse deployment models with hybrid and public cloud compatibility. However, its customer service has received mixed reviews. OpenText Operations Bridge focuses more on on-premises deployment, offering effective front-line support but encountering escalation challenges.
Pricing and ROI: DX Unified Infrastructure Management is regarded as cost-effective with a strong ROI for scalable monitoring, although its pricing can be high compared to simpler options. OpenText Operations Bridge's pricing is more suitable for large enterprises, with a complex licensing structure that reflects its extensive capabilities, leading to significant ROI through unification and event management.
