DX Unified Infrastructure Management and OpenText AI Operations Management compete in the enterprise monitoring and IT operations management market. DX Unified Infrastructure Management seems to have an edge with stability and probe management, while OpenText excels in integration capabilities.
Features:DX Unified Infrastructure Management offers scalability, a wide range of lightweight monitoring probes, and streamlined dashboard creation through unified monitoring tools. OpenText AI Operations Management provides seamless integration tools and comprehensive monitoring solutions, supporting diverse monitoring needs.
Room for Improvement:DX Unified Infrastructure Management users suggest improving customer support, flexibility in VMware monitoring, and integration features. They also seek a stronger out-of-box maintenance mode, better scalability, and configuration management. OpenText AI Operations Management is noted for its resource demands and complexity, especially for small businesses, with recommendations for improved AI functionality and product integration.
Ease of Deployment and Customer Service:DX Unified Infrastructure Management is adaptable for hybrid and on-premises deployments. It receives mixed reviews for customer service; first-line support is usually satisfactory, but deeper technical support can be challenging. OpenText AI Operations Management also supports hybrid and on-premises deployments but is criticized for high resource needs and support complexity. Both products face customer service challenges, although DX Unified Infrastructure Management sometimes provides more responsive technical support.
Pricing and ROI:DX Unified Infrastructure Management presents a high cost, justified by its monitoring capabilities, with some concerns about pricing competitiveness. OpenText AI Operations Management is perceived as expensive, particularly for smaller setups, with a complex licensing model. Users from both systems report significant operational improvements, with DX Unified Infrastructure Management offering faster ROI for large-scale operations, while OpenText requires careful consideration of cost and scope, given its enterprise-level capabilities.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
OpenText goes out to bring the right people to answer any inquiries I have.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
Better support and more accessible resources are crucial.
Splunk is more business-friendly due to its prettier interface.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
Product | Market Share (%) |
---|---|
OpenText AI Operations Management | 0.5% |
DX Unified Infrastructure Management | 0.6% |
Other | 98.9% |
Company Size | Count |
---|---|
Small Business | 29 |
Midsize Enterprise | 20 |
Large Enterprise | 80 |
Company Size | Count |
---|---|
Small Business | 9 |
Midsize Enterprise | 7 |
Large Enterprise | 35 |
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.