We performed a comparison between DX Spectrum and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Broadcom and others in DX NetOps."It does correlation so instead of producing 20 alarms if a site goes down, it only creates one."
"The solution's most valuable features are its integration with Broadcom tools and scalability."
"The most valuable feature is the ability to put health checks in place not only for the infrastructure but for some of the services that are on top of the infrastructure."
"The fault management is perfect."
"Some of the most valuable features are it's highly scalable, the carrier is great, and if something has SNMP, it can monitor it. It's a great network fault management solution."
"Allows us to have a single console/notification point, with the alarms of all the tools that we use for monitoring."
"The product’s stability and robustness are valuable."
"I can use it to detect whenever things go wrong on my network."
"Notification is the most valuable feature."
"The SMS pages and the mobile application are pretty much the top two features."
"The product easily integrates with other solutions."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"It has scaled well for us."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The initial setup is straightforward."
"PagerDuty's notification process is the most valuable feature."
"It doesn’t give you performance metrics: You need CA eHealth for this."
"There's a little bit of complexity to the initial install because you're dealing with operating systems. You have to make sure all the prerequisites are done, anti-virus exceptions, etc. Then there's the bringing it up and then there's discovery of the network and setting that up. It takes time."
"It takes some time to learn how to use this solution."
"If the integration is simplified or improved, it will be a unique selling point in comparison to the competition on the market."
"A better integration with the UIM, as far as being able to do root cause analysis and that type of analytics."
"There should be a facility to integrate with other monitoring applications that are currently running in the environment."
"The Spectrum OneClick is a Java-based client, and that's aging. Really, before any new feature integration, I'd love to see a comprehensive rebuild of the UI."
"We have a lot of different monitoring tools in the background, so orchestration has been a little bit of a challenge."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"They could include incident merging and alert grouping features in the product."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"Something that needs to be improved, is adding multilingual support."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"It’s quite hard to reach the support team."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
DX Spectrum is ranked 1st in DX NetOps with 115 reviews while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. DX Spectrum is rated 8.4, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and ThousandEyes, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting.
We monitor all DX NetOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
