We performed a comparison between DX Performance Management and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two DX NetOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's performance itself is very good because it is a vertical database that loads very fast in comparison to other products."
"What is most useful is visibility."
"The integration to the other products that we use: NFA, we use ADA, we use Spectrum; and CAPM integrates all those into a single pane of glass."
"My sales representative, I would not trade him in for the world. He has done a really good job. I am really happy with him."
"Scalability is the reason we bought the product to begin with. It was designed from the ground up for carrier-grade services, and we are in effect a MSP ourselves. So we were really interested in looking at something to be able to handle the multi-tenancy and scale as large as possible. This was the only solution that we really considered at that level."
"When we deployed it, right out of the box we were able to stand up Performance Management within two weeks, in our production environment, with full discovery and relevant information, actual information, that we could use in our command center, our 24/7 operations center."
"Since the implementation of the tool, it has cut down on probably 60% of our outages and letting us know what is going on."
"You can have thousands of devices inside and hundreds of thousands of interphases without a problem."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The solution is very stable. It's reliable and efficient."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"It was easy to integrate Spiceworks with our existing setup."
"Spiceworks is generic and free."
"Tickets by e-mail, with actions by hastag."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"This solution's implementation process could be quicker. They could also optimize the hardware requirements."
"Even though we can see when something is not available, it would also be it would be nice if some sort of alerting took place to that you could know immediately if something went down."
"The quantity of views which are tied to specific metric families is too high. Also, the problem is the view doesn't tell you which metric family it uses, so you don't know why you don't see data."
"We would like to be capable of reporting network performance with a report strictly focused on the times outside business hours, which CA PM does not currently support. We have discontinued the use of the Business Hours Filtering until CA engineers are able to resolve or offer guidance."
"DX Performance Management should increase high availability. If one of my two data centers goes offline and the other is operational, I need a seamless transition from the primary to the secondary data center. It's crucial to maintain consistent monitoring of the devices during this transition. Therefore, I require continuous, 24/7 monitoring of my system using this tool."
"Install is done as root, which is a security no-no, and the database IO requirements were not stated correctly, which lead to a year of instability."
"I think it would be helpful having a more comprehensive set of certifications so that I could natively deploy devices to my environment and the tool would immediately recognize and immediately be able to provide relevant performance information without a lot of tuning on my part."
"Policies could be improved."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"Sometimes, it can be difficult to integrate what you need."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
DX Performance Management is ranked 2nd in DX NetOps with 31 reviews while Spiceworks is ranked 33rd in IT Infrastructure Monitoring with 47 reviews. DX Performance Management is rated 8.2, while Spiceworks is rated 7.8. The top reviewer of DX Performance Management writes "The vertical database loads faster than any other product available". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". DX Performance Management is most compared with DX Spectrum and OmniPeek, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our DX Performance Management vs. Spiceworks report.
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