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DX Performance Management vs Spiceworks comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Performance Management
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
32
Ranking in other categories
Infrastructure Capacity Planning (1st), Network Monitoring Software (43rd), DX NetOps (2nd)
Spiceworks
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (14th), IT Asset Management (12th), IT Infrastructure Monitoring (44th)
 

Mindshare comparison

DX Performance Management and Spiceworks aren’t in the same category and serve different purposes. DX Performance Management is designed for DX NetOps and holds a mindshare of 25.1%, down 35.0% compared to last year.
Spiceworks, on the other hand, focuses on IT Infrastructure Monitoring, holds 0.7% mindshare, up 0.4% since last year.
DX NetOps Mindshare Distribution
ProductMindshare (%)
DX Performance Management25.1%
AppNeta by Broadcom30.8%
DX Spectrum25.5%
Other18.599999999999994%
DX NetOps
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
Spiceworks0.7%
Zabbix4.9%
Datadog3.7%
Other90.7%
IT Infrastructure Monitoring
 

Featured Reviews

reviewer1810893 - PeerSpot reviewer
Senior IT Operations Specialist at a financial services firm with 5,001-10,000 employees
Flexibility and detailed performance stats enable effective network monitoring
Spectrum is very good at monitoring all network faults and configurations. It enables me to take action based on network issues. The Performance Management provides detailed network performance stats, including CPU, memory, and interface bandwidth. Additionally, Spectrum is flexible and allows me to organize and treat devices uniquely without impacting other devices.
Rohit Samel - PeerSpot reviewer
Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have been able to get a little bit better at seeing more things in real time and more just in time, so we're less reactionary."
"Spectrum is very good at monitoring all network faults and configurations."
"The reporting feature has allowed us to quickly share information with customers, keeping them up to date on critical devices that are being monitored."
"It has improved efficiency because now there is the one-stop shop where you can view all your data, instead of needing to click around in four different tools."
"It makes things faster when we have our network operations center, they can look at their dashboards that we've created for them, and they can see problems immediately."
"Mainly as an MSP configuration, the multi-tenant model helps us to segment the customer and users, as well as providing our operation the capability to oversee all tenants."
"​The ability to quickly do drag and drop customized reports for dashboards.​"
"The out-of-the-box dashboards are valuable, in terms of being able to visualize performance data in ways that we haven't in the past."
"Spiceworks is very easy to install and configure generally."
"ROI is great as the software is free."
"The solution is very stable. It's reliable and efficient."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"It's easy to understand."
"Considering the fact that this is a free product, all you can get from this software is improvement in the way your organization operates and how your clients perceive you."
"Spiceworks gives you a very good but basic help desk platform that is easy to implement and use."
"The nice thing about Spiceworks is always it's free."
 

Cons

"Product has issue collecting IP SLA data."
"When it goes through discovery, or whatever it is doing in the back-end that slows it down, sometimes we get some failures with it. ​"
"It seems like we escalate more than I would like to. If anything, they should look at how the tier support goes in place."
"The certificates are not complete. CA needs to provide more support for the product through certificates."
"It needs role-based administration."
"The dashboard features are very function rich, but the reporting feature is probably not as rich as we'd like it to be."
"I have mixed feeling about the scalability. I feel like there are things which are being put into UIM right now that are not being included in Performance Center that we need to see in Performance Center. We are kind of being driven to buy UIM, and I can't justify it.​"
"There are some issues. We started supporting UTA and began to see both major and minor problems."
"Attachment handling within a ticket could be improved; only one item can be attached at a time unless email is used."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows."
"It does, however, require help-desk and minor server/firewall config XP experience to set up."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"Deployment is easy but getting the full details on every networked component can be a challenge."
"It's got great potential, but too many security and resource issues."
"The only issue encountered was setting up the email server information."
"The social and collaborative tools, such as integration to LYNC, Yammer, or equivalents."
 

Pricing and Cost Advice

"We purchase a license to use the solution every three years and we have multiple contracts. They have been increasing the price annually. We have a baseline for three years and then we need to pay the difference from the baseline, and we are in the process of negotiating a new price for all the licenses we need. The price overall is affordable."
"The tool's pricing is based on the number of network devices."
"I like the licensing model because it's device-based."
"Do your homework and know how many devices you will be managing out of the gate. Be sure to project what your growth will be each year."
"We were looking at other vendors in the marketplace for NetFlow, and CA just beat everybody else in price, cost, and the size to implement. ​"
"They should provide more scalable licensing for the product."
"It's free."
"The product is free! Get it now."
"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
"The tool is cheap."
"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Outsourcing Company
17%
Construction Company
15%
Manufacturing Company
8%
Financial Services Firm
8%
Construction Company
15%
Computer Software Company
10%
Manufacturing Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Large Enterprise25
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise10
 

Questions from the Community

What needs improvement with DX Performance Management?
Spectrum's topology view sometimes does not rebuild automatically when a device is shut down and reconnected. It requires manual discovery and rebuilding of the topology, which I hope can be improved.
What is your primary use case for DX Performance Management?
I have used Spectrum for monitoring all network faults, configurations, and troubleshooting network issues. It provides network performance stats, such as CPU, memory, and interface bandwidth detai...
What advice do you have for others considering DX Performance Management?
I would recommend this solution based on its functionality, flexibility, customizability, and ease of use. Overall, I would rate the solution an eight out of ten. I am just a customer and not a par...
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
What is your primary use case for Spiceworks?
If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, we will ensure it is provided.
What advice do you have for others considering Spiceworks?
It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially with Channel Partners. Whenever we are posting any query or reply on a ticket, i...
 

Also Known As

CA Performance Management
No data available
 

Overview

 

Sample Customers

Jack Henry & Assoc, Target, CenturyLink, Bell Canada, BrightHouse Networks, Telus, Unisys, Verizon, Southern California Edison, GEICO, Fidelity Investments, Wells Fargo, American Family Insurance Group, Deutsche Telekom AG 
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino