DX Performance Management vs PagerDuty Operations Cloud comparison

The compared Broadcom and PagerDuty solutions aren't in the same category. Broadcom is ranked #2 in DXNO , with an average rating of 8.5, and holds a 34.8% mindshare in the category. PagerDuty is ranked #1 in IMS , with an average rating of 8.5, and holds a 21.4% mindshare. Additionally, 96% of Broadcom users are willing to recommend the solution, compared to 97% of PagerDuty users who would recommend it.

DX Performance Management

Read 32 DX Performance Management reviews

63 Views
39 Comparison Views

96% willing to recommend

PagerDuty Operations Cloud

Read 37 PagerDuty Operations Cloud reviews

2,300 Views
1,537 Comparison Views

97% willing to recommend

DX Performance Management

PagerDuty Operations Cloud

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DX Performance Management

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Infrastructure Capacity Planning (2nd), Network Monitoring Software (56th), DX NetOps (2nd)

PagerDuty Operations Cloud

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Process Automation (14th), IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)

Mindshare comparison

While both are Network Management solutions, they serve different purposes. DX Performance Management is designed for DX NetOps and holds a mindshare of 34.8%, down 38.9% compared to last year.
PagerDuty Operations Cloud, on the other hand, focuses on IT Alerting and Incident Management, holds 21.4% mindshare, down 30.0% since last year.

DX NetOps

IT Alerting and Incident Management

Featured Reviews

Sandip Kheni

Lead Developer at STL - Sterlite Technologies Limited

The vertical database loads faster than any other product available

We experience disconnections between the solutions own components. In the last five years, there have been many intermittent connection issues with the four components and we still don't know the reasons. The solution has issues when loading groups that have been created in the application interfaces. It would be nice to have a mobile application. In the current industry and technical word, the mobile phone is the only thing that is always in your hands. Other Broadcom products have mobile applications but the solution doesn't offer one. It would be great to view device parameters and view or download graphs from a mobile device.

Read full review

JeremyEmmett

Sr Director - Global Support APJ at HashiCorp

Centralized alert management with customizable routing and superior scheduling

Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Great dashboards and good integration with other solutions."

"The feature that is inherent to its core, of being able to graphically represent a trend and status, is nice."

"Spectrum is very good at monitoring all network faults and configurations."

"One feature I like about CA Performance Management is the certification of the devices."

"The out-of-the-box dashboards are valuable, in terms of being able to visualize performance data in ways that we haven't in the past."

"It is the gathering of the whole performance data in our environment and our network environment, for us and our customers."

"It can be easily integrated with other systems and is powerful enough to collect data from a large number of devices."

"We're able to present data from multiple back-end collection sources into a single dashboard for the users. So they don't have to go to multiple locations to get data about a particular item, or device."

More DX Performance Management pros

"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."

"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."

"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."

"The SMS pages and the mobile application are pretty much the top two features."

"The product easily integrates with other solutions."

"Alert deduplication and noise reduction for alerts are the major features that I found useful."

"Notification is the most valuable feature."

"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."

More PagerDuty Operations Cloud pros

Cons

"This may be available by now but for server space, when it comes to the disk file system, I'd like to see that graphically represented, or the trend, rather than what I'm seeing now."

"CA PM can be complex to build and configure. Creating the folders / groups / sites required establishing many rule sets."

"This solution is not very scalable."

"I think it would be helpful having a more comprehensive set of certifications so that I could natively deploy devices to my environment and the tool would immediately recognize and immediately be able to provide relevant performance information without a lot of tuning on my part."

"We would like to be capable of reporting network performance with a report strictly focused on the times outside business hours, which CA PM does not currently support. We have discontinued the use of the Business Hours Filtering until CA engineers are able to resolve or offer guidance."

"Policies could be improved."

"CA PM Business Hours Filtering: I understand that all monitoring systems have defects. The Business Hours Filtering does not always function properly. Sometimes, when applying business hours to CA PM reports that are 30 or more days in duration, the report generation times out and does not display results. We have other CA PM reports that, when we apply Business Hours Filtering, the report results displayed are the same as without the filter. We are not sure if this is a defect in CA PM or if it is a result of our complex configuration (folder structure) and application of business hours."

"The quantity of views which are tied to specific metric families is too high. Also, the problem is the view doesn't tell you which metric family it uses, so you don't know why you don't see data."

More DX Performance Management cons

"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."

"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."

"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."

"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."

"Something that needs to be improved, is adding multilingual support."

"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."

"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."

"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"We purchase a license to use the solution every three years and we have multiple contracts. They have been increasing the price annually. We have a baseline for three years and then we need to pay the difference from the baseline, and we are in the process of negotiating a new price for all the licenses we need. The price overall is affordable."

"We were looking at other vendors in the marketplace for NetFlow, and CA just beat everybody else in price, cost, and the size to implement. "

"The tool's pricing is based on the number of network devices."

"They should provide more scalable licensing for the product."

"Do your homework and know how many devices you will be managing out of the gate. Be sure to project what your growth will be each year."

"I like the licensing model because it's device-based."

"The price is very high."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The pricing may be about $1,000 per user."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"The cost is based on the package you select."

More PagerDuty Operations Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

12%

Manufacturing Company

Educational Organization

Computer Software Company

21%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about DX Performance Management?

The tool helps us understand network performance.

See all answers

What is your experience regarding pricing and costs for DX Performance Management?

The tool's pricing is based on the number of network devices.

See all answers

What needs improvement with DX Performance Management?

Spectrum's topology view sometimes does not rebuild automatically when a device is shut down and reconnected. It requires manual discovery and rebuilding of the topology, which I hope can be improved.

See all answers

What do you like most about PagerDuty?

The product easily integrates with other solutions.

See all answers

What is your experience regarding pricing and costs for PagerDuty?

The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...

See all answers

What needs improvement with PagerDuty?

See all answers

Comparisons

IBM SevOne Network Performance Management (NPM) vs DX Performance Management

Compared 41% of the time

SolarWinds AppOptics vs DX Performance Management

Compared 32% of the time

DX Spectrum vs DX Performance Management

Compared 27% of the time

More DX Performance Management Competitors

Opsgenie vs PagerDuty Operations Cloud

Compared 22% of the time

Rootly vs PagerDuty Operations Cloud

Compared 14% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 13% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 10% of the time

ServiceNow vs PagerDuty Operations Cloud

Compared 7% of the time

More PagerDuty Operations Cloud Competitors

Product Reports

Buyer's Guide

DX Performance Management

May 2025

Download DX Performance Management product report

Buyer's Guide

PagerDuty Operations Cloud

April 2025

Download PagerDuty Operations Cloud product report

Also Known As

CA Performance Management

No data available

Overview

CA Performance Management is a comprehensive and highly scalable network performance monitoring and analytics platform. It was built to meet the unique demands of big data and modern networks architectures, including highly dynamic and complex hybrid cloud and software-defined networks (SDN).

The platform is design to reduce complexity inherent in modern networks built across numerous technology stacks through advanced network performance monitoring and relationship mapping for improved operational assurance.

Combined with CA Virtual Network Assurance, the platform extends operator visibility through advanced discovery and network performance monitoring of highly sensitive cloud and multi-layered SDN networks and service chains.

Broadcom

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

Sample Customers

Jack Henry & Assoc, Target, CenturyLink, Bell Canada, BrightHouse Networks, Telus, Unisys, Verizon, Southern California Edison, GEICO, Fidelity Investments, Wells Fargo, American Family Insurance Group, Deutsche Telekom AG

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

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