"The capability where not only the traditional SNMP information is captured but also the netflow data; who is consuming the data on the WAN, and voice-related information, is helpful. The voice quality makes it very easy for first- and second-line operators to see where the issue is, and who is impacted."
"We have been able to get a little bit better at seeing more things in real time and more just in time, so we're less reactionary."
"One feature I like about CA Performance Management is the certification of the devices."
"It saves time having it all on one place, so you do not have to jump around from different tools and try to merge the data. It is already done for you."
"It is the gathering of the whole performance data in our environment and our network environment, for us and our customers."
"What is most useful is visibility."
"The integration to the other products that we use: NFA, we use ADA, we use Spectrum; and CAPM integrates all those into a single pane of glass."
"It is very easy to add devices; just be aware that it requires SNMP to be enabled."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The product easily integrates with other solutions."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The initial setup is a simple process."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"PagerDuty is very stable and very reliable."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"PagerDuty's notification process is the most valuable feature."
"Even though we can see when something is not available, it would also be it would be nice if some sort of alerting took place to that you could know immediately if something went down."
"For CA PM, there should be a way of easily migrating the reports coming from eHealth going to CA Performance Center, since CA PC is replacing eHealth."
"I have mixed feeling about the scalability. I feel like there are things which are being put into UIM right now that are not being included in Performance Center that we need to see in Performance Center. We are kind of being driven to buy UIM, and I can't justify it."
"We would like to be capable of reporting network performance with a report strictly focused on the times outside business hours, which CA PM does not currently support. We have discontinued the use of the Business Hours Filtering until CA engineers are able to resolve or offer guidance."
"When it goes through discovery, or whatever it is doing in the back-end that slows it down, sometimes we get some failures with it. "
"Global synchronization errors. Sometimes it just doesn't finish in time due to the load."
"This solution is not very scalable."
"The solution could improve the database model. It is also not very good because they have a lot of interconnections with other data sources, such as NFA and VNA."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"PagerDuty can improve the integration with Terraform."
"It’s quite hard to reach the support team."
"PagerDuty's webhooks need some improvement."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"The user interface could be more intuitive."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
DX Performance Management is ranked 2nd in DX NetOps with 31 reviews while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. DX Performance Management is rated 8.2, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of DX Performance Management writes "The vertical database loads faster than any other product available". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". DX Performance Management is most compared with DX Spectrum, Zabbix and OmniPeek, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting.
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