Dropbox Business Enterprise and OpenText Content Management compete in the document management solutions category. OpenText holds the upper hand due to its advanced features and robust capabilities, although Dropbox is praised for pricing and accessibility.
Features: Dropbox is known for its ease of use, seamless syncing across devices, and competitive pricing. Its reliable uptime and abundant storage make it suitable for file sharing and collaboration. The simplicity of sharing and accessing files enhances user experience. OpenText Content Management offers advanced enterprise features like document storage, comprehensive security, and compliance. Its robust records management is beneficial for organizations needing integrated solutions.
Room for Improvement: Users suggest Dropbox enhances its security and collaboration features and expands free storage options. Management of sharing permissions is also noted for improvement. OpenText faces challenges in its user interface and performance, with a need for advanced automation features. Some users view the pricing as complex and prohibitive for medium-sized businesses.
Ease of Deployment and Customer Service: Dropbox provides flexible deployment options including Public, Private, and Hybrid Cloud, which users find manageable. Its customer service is generally helpful, reducing technical support needs due to an intuitive platform. OpenText supports primarily on-premises and hybrid deployments. Its complexity often requires technical support, which some users find inefficient in response time.
Pricing and ROI: Dropbox is favored for its pricing model, offering a freemium option with flexible subscriptions suitable for various budgets. The price-performance ratio is appreciated, though clarity in pricing and more free storage could be improved. OpenText, despite its expense, is chosen for comprehensive capabilities. Users see a positive ROI with improved business processes, though complexity in pricing can deter medium-sized businesses.
ROI may be very short if you use OpenText Content Management system effectively.
Dropbox offers 24-hour support, both through chat and limited hour calls.
We provide the support ourselves and do not have any support straight from Dropbox.
The staff lacks adequate knowledge.
In prior years, support was really great; opening a ticket resulted in fast responses and proactive problem-solving.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
The product is quite stable if it is well-managed.
Sharing documents with other people in the same division or department and being able to work without downloading the file would be ideal.
One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
It also features an admin console where we can easily manage users, see which user has access to which content, and how much space they are consuming.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.
| Product | Market Share (%) |
|---|---|
| Dropbox Business - Enterprise | 10.1% |
| OpenText Content Management | 2.0% |
| Other | 87.9% |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 19 |
| Large Enterprise | 31 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
Dropbox Business - Enterprise enables seamless device synchronization and efficient file sharing with a user-friendly interface. It enhances productivity and security with diverse access options and scalable pricing.
Dropbox Business - Enterprise is a tool for data storage and sharing across devices, offering cloud-based solutions that facilitate communication between team members. It provides a stable performance with integration capabilities, version history, and collaborative tools. Limitations exist in link sharing, permissions management, and mobile interface usability, alongside the need for better real-time collaboration and stronger authentication. Despite these, Dropbox serves as a central repository for critical data, making document accessibility easy.
What are the key features of Dropbox Business - Enterprise?Dropbox Business - Enterprise is implemented across industries for centralized file management. Corporations use it for backing up crucial data and ensuring smooth collaboration among departments. In education, it supports faculty and students by enabling resource access on any device, while media companies use it to manage large files and creative assets efficiently.
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
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