Dropbox vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Dropbox
Ranking in Content Collaboration Platforms
1st
Average Rating
8.2
Number of Reviews
86
Ranking in other categories
Cloud Storage (5th)
OpenText Extended ECM
Ranking in Content Collaboration Platforms
13th
Average Rating
7.8
Number of Reviews
19
Ranking in other categories
Enterprise Content Management (2nd)
 

Mindshare comparison

As of July 2024, in the Content Collaboration Platforms category, the mindshare of Dropbox is 6.6%, down from 15.1% compared to the previous year. The mindshare of OpenText Extended ECM is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms
Unique Categories:
Cloud Storage
7.4%
Enterprise Content Management
15.0%
 

Featured Reviews

SS
Dec 7, 2023
Provides good stability, but the data recovery feature for the free version needs improvement
I use Dropbox to store files and pictures The application helps free up storage space on my phone. I mostly have all the data in Dropbox. The product's most valuable feature is storage. The product's data recovery feature for the free version needs improvement. Once, I had lost all the data.…
DA
Oct 20, 2023
Saves time and increases the productivity of an organization, but the tier-one support is slow
I'm not so happy with the support team. We always get tier-one support. It's just a waste of time. Tier-one support provides no advice other than collecting the issue details, screenshots, or gathering logs. Then, they start reviewing the issue. It can take a week before someone can actually start digging into my issue details. That's been the case for a while. I hope OpenText can do better in this area. If we have an urgent issue, unless we escalate, we won't get someone with the right expertise to get into that issue immediately. I wouldn't give any good ratings for tier-one support. OpenText has really good people that I worked with over the years on different applications. There's always a specialized and dedicated person who knows what to do and can resolve the issue. However, it takes time to get to that person.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its usability is valuable. It is easy to use."
"A valuable feature is that it's useful for exchanging large files and documents. I'm happy with it."
"The primary standout feature for me is the effortless synchronization across various devices."
"The solution is reliable and user-friendly."
"Dropbox is easy to set up as it doesn't require any installation, just a download."
"I don't need to carry my laptop while traveling. I just synchronize whatever I've been doing to Dropbox. After the document is synchronized, I can leave my laptop and use Dropbox wherever I am. I can also easily share a document with my colleagues, no matter how big it is. I can allow them to edit, and the editing will be instant. I can see whatever changes they've made to the document. It doesn't delete a document automatically. If I make a mistake and delete a file, it doesn't automatically delete the file. It gives you the warning to say you're deleting a file. In terms of security, I haven't had any challenges with Dropbox where they tell you that your data is compromised."
"Availability of dedicated Apps on any kind of OS."
"I like how user-friendly the solution is."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"Most of our customers are very fond of the upgraded smart user interface."
"The engineering document management system is one of the most valuable features."
"It's a very good solution."
"The tool's most valuable features are document storage, security, and compliance."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."
"Simplicity to roll out, features available, customization options."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
 

Cons

"I would like to see integration with Office products, it would be very helpful."
"2 Gb of free space and then a not so cheap subscription (also if the competitors have similar proposals for customers)."
"While I feel the price being charged to be reasonable, it should either be more cost-effective or account for an increased amount of storage space."
"Sometimes, it takes a while to start Dropbox services and files are not synced."
"They can maybe provide a bit more free space. By default, they give you 2 Gigabytes. The storage space could be a bit more."
"The solution lacks sufficient storage capabilities."
"Dropbox could probably be improved around the integrated security, but those options are probably available. I don't have much of a view on improvements, based on the relatively few occasions that I use it."
"The mobile aspect of the solution needs improvement. For instance, if I want to use a file from Dropbox on my phone, I sometimes struggle to download images off of Dropbox. The solution lacks accessibility on different devices."
"The tool's documentation is not proper and has missing information like steps."
"A dashboard with information would be nice to see."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"The initial setup can get really complicated, and it takes time."
"The architecture needs improvement, as it's complex."
"User interface needs improvement (at least in the version we are using, desktop client)."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"The solution should work better with partners and be more developer-friendly."
 

Pricing and Cost Advice

"My company makes monthly payments towards the licensing charges associated with the product. I think it's a reasonably priced product."
"Dropbox offers a freemium model which is very convenient and affordable. Beyond that, the pricing is favorable."
"We are using the unlicensed free version of Dropbox."
"The product is free up to a certain limit."
"Its price is quite cheap. It is quite competitive. You just need to pay for the license. There are no additional costs."
"I need to pay towards the licensing costs attached to the solution. The solution is expensive."
"I am using the free version of the solution."
"You pay as you go, which is a good thing. There is a monthly fee, and you can also pay annually. This flexibility makes the subscription easier and affordable for some of us. I prefer yearly pricing, which is also slightly cheaper than monthly pricing."
"The solution is expensive."
"The product is pricey."
"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
"OpenText Extended ECM is an expensive solution."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"The total cost of the product will vary on the capabilities required"
"The tool's pricing is confusing to the end customer."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
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Top Industries

By visitors reading reviews
Educational Organization
52%
Computer Software Company
6%
University
4%
Government
4%
Government
14%
Computer Software Company
12%
Financial Services Firm
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Dropbox?
For me, the biggest thing is version history. I can easily go back and view older versions.
What needs improvement with Dropbox?
Sometimes, the startup can be a bit slow, which is slightly irritating, but otherwise, I don't really struggle with it at all. So, the performance could be faster.
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
The total cost of the product will vary on the capabilities required, including recording and reporting capabilities.
What needs improvement with OpenText Content Suite Platform?
More out-of-the-box automation features should be added to OpenText Extended ECM. The workflow engine's integration capabilities can be enhanced in the solution. Limited automation capabilities are...
 

Also Known As

No data available
OpenText Content Suite Platform, OpenText Core Share
 

Learn More

 

Overview

 

Sample Customers

Vita Coco, BCBGMAXAZRIA Group, Centric Project, Kayak, FourSquare, Asana, Huge Adversting , USA Gymnastics, Appen, Valliant, Radio Lab
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Dropbox vs. OpenText Extended ECM and other solutions. Updated: July 2024.
793,295 professionals have used our research since 2012.