We performed a comparison between OpenText Documentum and Pega BPM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."The most valuable feature is the management."
"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"We like Documentum for its capacity and reliability."
"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."
"The most valuable features of this solution are the security, storage, and document search capability."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"The stability is very good."
"The initial setup is pretty straightforward."
"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."
"The most valuable features are case management and integration services."
"It is a stable solution...It is a scalable solution."
"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."
"Fast prototyping."
"The solution is operating well overall."
"The solution's case management is its most valuable aspect."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"OpenText Documentum's user interface could be improved a little bit."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
"The solution could be more scalable."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
OpenText Documentum is ranked 3rd in Enterprise Content Management with 26 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. OpenText Documentum is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, IBM FileNet, Hyland OnBase and Drupal, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM.
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