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OpenText Documentum Content Management vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Documentum Content...
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
Enterprise Content Management (2nd)
Pega Platform
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (5th), Process Automation (4th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th)
 

Mindshare comparison

OpenText Documentum Content Management and Pega Platform aren’t in the same category and serve different purposes. OpenText Documentum Content Management is designed for Enterprise Content Management and holds a mindshare of 12.1%, up 10.6% compared to last year.
Pega Platform, on the other hand, focuses on Business Process Management (BPM), holds 5.4% mindshare, down 6.6% since last year.
Enterprise Content Management
Business Process Management (BPM)
 

Featured Reviews

Ashish Shelar - PeerSpot reviewer
Offers version control capabilities, easy to set up but highly-priced
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.
Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is quite good."
"OpenText Documentum has improved availability and performance in our organization."
"I am satisfied with OpenText Documentum so far; it has great integration capabilities."
"The most impactful thing is the size, which is almost 25 TB."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"The most valuable feature is that the documents are kept secure."
"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."
"The solution provides us with a very good dashboard."
"The user interface and the ease of developing the workflow for an application are valuable features."
"The initial setup is pretty straightforward."
"The most valuable features of the solution are case management, routing, and low-code environment."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"The technical support of Pega BPM is very good."
"I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop."
 

Cons

"The price is quite high as the licensing prices are significant."
"The BPM side should be improved."
"The BPM side should be improved."
"I would like to see performance improvements, especially regarding slow response times."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"The licensing model should be changed."
"OpenText Documentum's user interface could be improved a little bit."
"The price is quite high as the licensing prices are significant."
"Customers expect more out-of-the-box solutions."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"There is a scarcity of resources who have worked with this solution before."
"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."
"Robotics could improve, as my learning curve in robotics has been challenging."
"The UI has always been the weakest part."
"Containerization should be improved in relation to Pega because Camunda is deployable in the containerization deployment process."
"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."
 

Pricing and Cost Advice

"OpenText Documentum has announced a new licensing model, which could be more expensive."
"OpenText Documentum's pricing is good."
"It is quite an expensive product."
"The product is expensive."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The price is considered affordable now."
"Licensing is expensive. You need to wisely select between per user and per case."
"It is cost-effective for medium enterprises. It is cheaper than ServiceNow."
"The price could be lower."
"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."
"The product pricing is considered reasonable compared to other solutions in the market."
"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."
"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."
"The licensing fees are based on the number of users."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Government
12%
Computer Software Company
12%
Manufacturing Company
8%
Financial Services Firm
27%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: June 2025.
860,711 professionals have used our research since 2012.