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OpenText Documentum Content Management vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Documentum Content...
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
Enterprise Content Management (2nd)
Pega Platform
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (5th), Process Automation (4th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th)
 

Mindshare comparison

OpenText Documentum Content Management and Pega Platform aren’t in the same category and serve different purposes. OpenText Documentum Content Management is designed for Enterprise Content Management and holds a mindshare of 12.1%, up 10.6% compared to last year.
Pega Platform, on the other hand, focuses on Business Process Management (BPM), holds 5.4% mindshare, down 6.6% since last year.
Enterprise Content Management
Business Process Management (BPM)
 

Featured Reviews

Ashish Shelar - PeerSpot reviewer
Offers version control capabilities, easy to set up but highly-priced
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.
Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"OpenText Documentum has improved availability and performance in our organization."
"It has the ability to categorize and search."
"It is quite good."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"The most valuable feature is the management."
"Can do a lot of things with minimum time and cost."
"The technical support of Pega BPM is very good."
"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."
"It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."
"This is a customizable product."
"Powerful, full-featured business process management with excellent support"
"The most valuable feature of Pega BPM is its architecture."
"getNext removes some of the managements overheads as well as inbuilt reporting."
 

Cons

"The price is quite high as the licensing prices are significant."
"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"The price is quite high as the licensing prices are significant."
"The licensing model should be changed."
"Sometimes DocBroker cannot see the DocBase."
"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning. One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use."
"There is a lack of support and community presence in the country, leading to challenges in finding developers."
"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."
"In the Middle East and Africa region, Pega was not very strong from the user experience standpoint."
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."
"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."
"The technical support is very low, rated at a one or two out of ten."
 

Pricing and Cost Advice

"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It is quite an expensive product."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The product is expensive."
"The price is considered affordable now."
"OpenText Documentum's pricing is good."
"The pricing is pretty good, compared to other similar products."
"The licensing model for Pega BPM needs to be improved."
"The licensing fees are based on the number of users."
"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."
"We mostly have a yearly license."
"I rate Pega BPM a seven out of ten."
"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."
"The product pricing is considered reasonable compared to other solutions in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Government
12%
Computer Software Company
11%
Manufacturing Company
8%
Financial Services Firm
27%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: July 2025.
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