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Digium Switchvox vs ShoreTel Sky [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Digium Switchvox
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Unified Communications (6th), IP Telephony & Unified Communications (4th)
ShoreTel Sky [EOL]
Average Rating
7.8
Reviews Sentiment
4.5
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Featured Reviews

it_user489357 - PeerSpot reviewer
Consulting Partner at a tech services company with 51-200 employees
The Switchboard Redesign, Wall board in Switchboard, and Browser based video conferencing are extremely valuable.
Switchboard Redesign & Widget  Wall board in Switchboard Browser based video conferencing  Mobile App REST Interface  Call Center Management is easier now  Switchvox responsiveness has improve greatly  Our staff are very happy with the new Switchvox UI & UX of the Mobile App Experience with…
it_user269988 - PeerSpot reviewer
Office Manager with 51-200 employees
The Service Portal is useful feature, but there are occasional outages.
Phone Assistant is very useful, as is the Service Portal Occasional outages, but they're usually resolved very quickly. Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful. We moved to VoIP…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Call Center Management is easier now and our staff are very happy with the new Switchvox."
"Follow Me feature offers me the convenience of communication from anywhere Easily drag and drop calls to others"
"With the reporting available from Shoretel we were able to adjust our staff scheduling and decrease average hold times from 60 seconds to 30 seconds."
"Using Shortel sky has been great for our company."
"We moved to VoIP a little over five years ago, after having a traditional POTS system, and it was a great improvement in terms of capability and service."
"The Portal administrator tool is very easy to navigate and understand; this has to be my favorite feature."
"Allows us to work interactively through different locations."
"We have 15 branches that are now connected as though we are housed in the same building."
"We rely on using ShoreTel's Phone Assistant as an integral part of our company and how it functions."
 

Cons

"The switchvox mobile app."
"The experience does not feel "Unified." With the recent acquisition of M5 they acquired a bunch of new features, but have not been able to make all UC features available from one website or one program."
"Occasional outages, but they're usually resolved very quickly."
"Some intermittent connectivity issues are inherent with VOIP systems."
"The portal is very good, but could use more function and streamline, especially in the call flow section."
"Perhaps allowing more control over user functions from the customer portal, otherwise the solution is a good fit."
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Large Enterprise1
 

Also Known As

Switchvox
No data available
 

Overview

 

Sample Customers

CORAF/Wecard
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: May 2026.
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