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Digium Switchvox vs ShoreTel Sky comparison

Digium and Mitel are both solutions in the Unified Communications category. Digium is ranked #12, while Mitel is ranked #11. Digium holds a 2.4% mindshare in UC, compared to Mitel’s 2.0% mindshare. Additionally, 100% of Digium users are willing to recommend the solution, compared to 80% of Mitel users who would recommend it.
Digium Switchvox
Read 2 Digium Switchvox reviews
  • 119 Views
  • 36 Comparison Views
100% willing to recommend
ShoreTel Sky
Read 7 ShoreTel Sky reviews
  • 113 Views
  • 41 Comparison Views
80% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Digium Switchvox and ShoreTel Sky based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Digium Switchvox vs. ShoreTel Sky Report (Updated: June 2025).
Buyer's Guide
Digium Switchvox vs. ShoreTel Sky
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Digium Switchvox
Ranking in Unified Communications
12th
Ranking in IP Telephony & Unified Communications
10th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ShoreTel Sky
Ranking in Unified Communications
11th
Ranking in IP Telephony & Unified Communications
6th
Average Rating
7.8
Reviews Sentiment
4.5
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Unified Communications category, the mindshare of Digium Switchvox is 2.4%, up from 1.1% compared to the previous year. The mindshare of ShoreTel Sky is 2.0%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

it_user489357 - PeerSpot reviewer
The Switchboard Redesign, Wall board in Switchboard, and Browser based video conferencing are extremely valuable.
Switchboard Redesign & Widget  Wall board in Switchboard Browser based video conferencing  Mobile App REST Interface  Call Center Management is easier now  Switchvox responsiveness has improve greatly  Our staff are very happy with the new Switchvox UI & UX of the Mobile App Experience with…
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it_user269988 - PeerSpot reviewer
The Service Portal is useful feature, but there are occasional outages.
Phone Assistant is very useful, as is the Service Portal Occasional outages, but they're usually resolved very quickly. Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful. We moved to VoIP…
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

No data available
No data available
 

Product Reports

Buyer's Guide
Unified Communications
May 2025
Digium Switchvox reportDownload Digium Switchvox product report
Buyer's Guide
Unified Communications
May 2025
ShoreTel Sky reportDownload ShoreTel Sky product report
 

Also Known As

Switchvox
No data available
 

Overview

VOIP phone systems
Digium
ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.
Mitel
 

Sample Customers

CORAF/Wecard
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
Buyer's Guide
Digium Switchvox vs. ShoreTel Sky
June 2025
Free Report: Digium Switchvox vs. ShoreTel Sky
Find out what your peers are saying about Digium Switchvox vs. ShoreTel Sky and other solutions. Updated: June 2025.
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See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.