Devolutions Remote Desktop Manager vs NinjaOne comparison

Devolutions and NinjaOne are both solutions in the Remote Access category. Devolutions is ranked #13 with an average rating of 10.0, while NinjaOne is ranked #20 with an average rating of 7.7. Devolutions holds a 1.3% mindshare in VUS, compared to NinjaOne’s 1.8% mindshare. Additionally, 100% of Devolutions users are willing to recommend the solution, compared to 94% of NinjaOne users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

Devolutions Remote Desktop Manager and NinjaOne are prominent tools for IT management, each excelling in different areas. Devolutions Remote Desktop Manager offers better affordability and customer service, while NinjaOne is perceived as superior in terms of features, making it worth the higher price.

Features: Devolutions Remote Desktop Manager is praised for its extensive integration capabilities, centralized management, and robust security features. NinjaOne is noted for its comprehensive endpoint management, streamlined monitoring, and powerful automation tools. Users find NinjaOne's feature set more comprehensive, giving it an edge in this aspect.

Room for Improvement: Users highlight that Devolutions Remote Desktop Manager could improve its performance speed, simplify setup processes, and enhance UI design. For NinjaOne, suggestions include better documentation, enhanced reporting tools, and improved mobile app functionalities.

Ease of Deployment and Customer Service: Devolutions Remote Desktop Manager is considered easy to deploy with exceptional customer service support. NinjaOne, while also easy to deploy, receives mixed reviews on its customer service responsiveness. Devolutions holds a slight advantage in customer service.

Pricing and ROI: Devolutions Remote Desktop Manager stands out with its lower setup costs and quicker return on investment, making it an attractive economical choice. NinjaOne, though more expensive, delivers substantial ROI through its advanced capabilities. Despite higher costs, users feel the investment in NinjaOne is justified by its extensive functionalities.

To learn more, read our detailed Devolutions Remote Desktop Manager vs. NinjaOne Report (Updated: September 2025).

Buyer's Guide

Devolutions Remote Desktop Manager vs. NinjaOne

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of October 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 9.7% compared to the previous year. The mindshare of Devolutions Remote Desktop Manager is 1.3%, up from 1.0% compared to the previous year. The mindshare of NinjaOne is 1.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.6%
Devolutions Remote Desktop Manager	1.3%
NinjaOne	1.8%
Other	87.3%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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StephenWatson

National Sales Manager & Technical Consultant at Secure Networks

Easy to deploy with great security and responsive support

The security on offer is the most valuable aspect of the solution. It offers, for example, two-factor authentification. The remote connection across platforms is great. You can deploy it on anything, including Windows, Mac, iOS, your iPhone, et cetera. It offers multi-platform utility. This makes it great for enterprise. Users can use it for PAM access as well. The feature of Devolutions that has improved our customer's efficiency the most is probably the security side. It's gotten a lot tighter. Authentication and secure connections are helpful. They use encryption between them, which is just standard for them. The company has so many regulatory controls that they must ensure their security is very tight. There's a lot of potential cybercrime around casinos, and this solution ensures they are well-protected. Devolutions is a great product that can be safely used between China, Australia, or the Philippines, and it remains a good, safe product.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to deploy patches and automate software deployments to end-user devices is very useful."

"The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application."

"The many policies available in Microsoft Intune for managing our devices are valuable."

"The most valuable features of Microsoft Intune include remote updates. The update runs in the background, so there's no need in most cases to go on-site to do it."

"Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."

"The compliance and configuration policies in Microsoft Intune are the most valuable features, saving significant time compared to manual implementation."

"I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."

"We like Intune's Autopilot functionality, which enables one-touch deployment. Dynamic grouping is another feature we find valuable working in academia. We have people in buckets based on their roles in the university, such as faculty, staff, alum, or grad. Sometimes, they will fit into multiple places, and dynamic grouping helps with that."

More Microsoft Intune pros

"Being able to aggregate all connections (RDP, FTP, SSH, VPN, etc.) in the same interface and make each server readily available in the same way, which lets me focus on the problem regardless of where it is."

"Setup and installation was simple."

"One credential can be used to access VPN, RDS, and more."

"Integration with a third party credential storage, web login, and VPN are the most usable and useful functions at the moment."

"The remote connection across platforms is great."

"Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees)."

"The interface is great to work with as it allows multiple connections in a tabbed interface. It also has the option to automatically start a VPN or an SSH tunnel, if required."

"Documentation per entry, good for device configs or important/special instructions."

More Devolutions Remote Desktop Manager pros

"It just works as advertised and serves the purpose for which we got it."

"The software's automation tools have solved critical deployment problems for small businesses."

"The installation is easy, it only took two minutes."

"NinjaOne is a great product. It is working and it is always developing."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

More NinjaOne pros

Cons

"The initial setup is a little bit complex."

"The reporting part needs improvement, and it would be beneficial if it could integrate with third-party tools instead of just Power BI."

"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do."

"I wanted to check if there is any provision at the Intune level to restrict certain things, such as a website, but unfortunately, that feature is available only in Microsoft Defender. Intune has web filtering capabilities, but they are only useful for protection from malicious websites, whereas we would like to be able to restrict a website. For example, YouTube is a clean website. No one would identify it as a malicious website, but if we want to stop the end-users from going to that website, we have to go for another product, such as Microsoft Defender or another third-party proxy solution. It would be great if this capability is included in Intune."

"Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly."

"Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution."

"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."

"I want more secure, reliable, and efficient security policies."

More Microsoft Intune cons

"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."

"If there was a way to streamline the process, it would make it nice."

"On complex setups, I actually needed to reach out to support to get it working correctly."

"The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."

"The console is a little bit clunky."

"Maybe some clipboard functions could be added along with integration of different software."

"Security roles could be improved, especially by enabling renaming of a role."

"Sometimes when updating, the install window is on top of the prompt to close the application."

More Devolutions Remote Desktop Manager cons

"The NinjaOne distribution server is highly dependent on an active directory."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The graphical user interface could be improved."

"Lacks sufficient integrations with other PSAs."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

"The solution could improve by optimizing the internet connection being used."

"The ticketing system in NinjaOne is not the best."

More NinjaOne cons

Pricing and Cost Advice

"It's a part of Microsoft 365 and E5 licenses. Microsoft's strategy of making every feature in Microsoft Intune paid needs optimization. Remote control is one of the basic features, not a luxury feature, yet we must pay for it. I"

"I have no comment on pricing of the solution."

"Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses."

"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."

"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."

"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."

More Microsoft Intune pricing and cost advice

"The Free Edition is completely free. You can try also the Enterprise Edition for 30 days for free."

"Setup costs for most people is negligible."

"If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"The pricing is reasonable and cheaper than ConnectWise."

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"The product's pricing depends on the number of PCs or devices."

"Its pricing is great."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

Computer Software Company

14%

Educational Organization

Comms Service Provider

Media Company

Computer Software Company

13%

Government

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	46
Large Enterprise	152

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	2
Large Enterprise	1

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What is your experience regarding pricing and costs for Devolutions Remote Desktop Manager?

With the security factors built into it, the price point is quite good. They have entry-level and enterprise-level li...

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What needs improvement with Devolutions Remote Desktop Manager?

The console is a little bit clunky. It could be modernized. A tech developer might think it is fine, however, from a ...

See all answers

What is your primary use case for Devolutions Remote Desktop Manager?

We use the solution for a customer that needs pretty high security. They are in the poker machine manufacturing world...

See all answers

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

See all answers

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

See all answers

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Product Reports

Buyer's Guide

Microsoft Intune

September 2025

Download Microsoft Intune product report

Buyer's Guide

Devolutions Remote Desktop Manager

October 2025

Devolutions Remote Desktop Manager report

Download Devolutions Remote Desktop Manager product report

Buyer's Guide

NinjaOne

September 2025

Download NinjaOne product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Remote Desktop Manager (RDM) centralizes all remote connections on a single, secure platform that can be shared across the entire team. With support for hundreds of integrated technologies—including multiple protocols and VPNs—RDM provides a comprehensive solution for managing remote access. It also features enterprise-grade password management tools, detailed access controls, and mobile apps that complement its desktop clients for Windows and Mac, and Linux.

RDM is designed to empower IT departments by enhancing security, speed, and productivity across the organization. By streamlining remote access management, it helps reduce inefficiencies, lower costs, and minimize risks, making it an essential tool for today’s IT environments.

Centralized connection and credential management

Integration with multiple VPNs, SSH, and remote access protocols

Secure password management

Audit and logging features to ensure compliance

Role-based access control for enhanced security

Cross-platform

Devolutions

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Sample Customers

Mitchells and Buzzers, Callaway

Financial Services, Healthcare Provider Network, Government Agency,Technology and Software Development,Telecommunications, Retail Chain Management, MSPs, Manufacturing, Global Logistics and Shipping, Education, IT teams.

Status Pros, Mitchell and Company

Buyer's Guide

Devolutions Remote Desktop Manager vs. NinjaOne

September 2025

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