

New Relic and Devo both operate in the monitoring and analytics solutions category. Based on user feedback, New Relic has an upper hand in user-friendliness and support, while Devo excels in advanced data analytics features.
Features: New Relic includes intuitive dashboards, extensive integrations, and real-time monitoring. Devo features powerful data ingestion, advanced querying, and custom analysis tools.
Room for Improvement: New Relic can improve data visualization variety, enhance alerting options, and broaden custom reporting. Devo could improve interface responsiveness, provide clearer documentation, and streamline setup processes.
Ease of Deployment and Customer Service: New Relic is noted for its straightforward deployment and proactive support. Devo's deployment is complex but benefits from a knowledgeable support team.
Pricing and ROI: New Relic offers competitive pricing, balancing cost and value. Devo has higher pricing, which users feel is justified by its specialized features, potentially offering better ROI for advanced use cases.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
Customer support from New Relic is very good, and we rarely need to create support tickets.
If I drop an email to them, they will respond quickly to my email.
Issues that could be solved quickly sometimes take longer because they go around in circles.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Integrations with other sandboxes could be improved to better interpret data using AI and machine learning models.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
This helps users who possess a technology-specific skill set and might find a learning curve overwhelming when using complex applications like New Relic or other performance-related tools.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
When they see a spike in a line chart for a failed login, which could be a true or false attempt, they can click that spike, and a table widget on the same active board instantly populates with raw logs of data for those specific failed logins.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Market Share (%) |
|---|---|
| New Relic | 10.5% |
| Devo | 3.8% |
| Other | 85.7% |

| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 65 |
Devo is the only cloud-native logging and security analytics platform that releases the full potential of all your data to empower bold, confident action when it matters most. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multitenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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