Try our new research platform with insights from 80,000+ expert users

Devo vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Devo enhances root cause remediation by 50%, offering cost savings, scalability, fast cloud deployment, and diverse client flexibility.
Sentiment score
6.7
New Relic enhances performance through reduced response times and server needs, improving troubleshooting and efficiency, despite higher premium costs.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
Senior SRE Engineer at SentinelOne
 

Customer Service

Sentiment score
7.0
Devo's customer service is responsive and efficient, but improvements are needed in documentation and onboarding support.
Sentiment score
7.5
New Relic's customer service is praised for professionalism, responsiveness, and expert guidance, with high satisfaction and prompt support.
Customer support from New Relic is very good, and we rarely need to create support tickets.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Issues that could be solved quickly sometimes take longer because they go around in circles.
Head of API at a marketing services firm with 11-50 employees
 

Scalability Issues

Sentiment score
7.6
Devo's cloud-based structure ensures seamless scalability, supporting diverse roles and extensive deployments for effective data handling and monitoring.
Sentiment score
7.7
New Relic efficiently scales, integrates with all environments, and manages large data volumes without performance issues, offering easy deployment.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
 

Stability Issues

Sentiment score
7.3
Devo is highly stable and reliable, with minimal issues and efficient management, evolving positively as a cloud-native service.
Sentiment score
7.9
New Relic is praised for reliability, efficiently handling workloads with occasional minor issues that are quickly resolved.
 

Room For Improvement

Devo faces performance, customization, integration, and pricing challenges, needing improvements in AI, reporting, and dashboard capabilities.
New Relic users seek better pricing, privacy, UI simplicity, integration, analytics, mobile support, configurability, and documentation.
Integrations with other sandboxes could be improved to better interpret data using AI and machine learning models.
Strategic Account Executive at a computer software company with 51-200 employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
This helps users who possess a technology-specific skill set and might find a learning curve overwhelming when using complex applications like New Relic or other performance-related tools.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

Devo offers competitive pricing with flexible licensing, though metadata costs and subscription models may affect overall expenses.
Enterprise buyers have mixed views on New Relic pricing, citing cost-effectiveness but noting complexity and variable costs.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
 

Valuable Features

Devo's Activeboards offer intuitive, fast data visualization with high-speed queries, real-time analytics, and seamless integration for effective insights.
New Relic offers easy installation, real-time insights, and integrates seamlessly to enhance performance monitoring and incident management.
When they see a spike in a line chart for a failed login, which could be a true or false attempt, they can click that spike, and a table widget on the same active board instantly populates with raw logs of data for those specific failed logins.
Strategic Account Executive at a computer software company with 51-200 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
 

Categories and Ranking

Devo
Ranking in IT Operations Analytics
11th
Ranking in AIOps
20th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
23
Ranking in other categories
Log Management (28th), Security Information and Event Management (SIEM) (24th)
New Relic
Ranking in IT Operations Analytics
3rd
Ranking in AIOps
4th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
163
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Infrastructure Monitoring (8th), Mobile APM (3rd), Cloud Monitoring Software (5th)
 

Mindshare comparison

As of January 2026, in the IT Operations Analytics category, the mindshare of Devo is 3.8%, down from 5.2% compared to the previous year. The mindshare of New Relic is 10.5%, down from 18.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Market Share Distribution
ProductMarket Share (%)
New Relic10.5%
Devo3.8%
Other85.7%
IT Operations Analytics
 

Featured Reviews

FR
Strategic Account Executive at a computer software company with 51-200 employees
Has improved investigative workflows with interactive dashboards and simplified data correlation
The data analytics cloud component focuses on real-time analytics, which is very impressive. The SIEM collects and correlates logs data from different sources and can integrate with ServiceNow, hardware asset management, and software asset management. The security orchestration, automation, and response (SOAR) is another valuable feature. The security data platform serves as the foundation of Devo. Regarding advanced query capabilities, Devo offers several models including query logs, visual query builder, language integrated query, and SQL, with SQL being the most frequently used querying data capability. The single pane of glass that Devo offers is the SOC. The tools in Devo's active ports are for investigating, not just viewing data. They are more interactive than other market solutions. The drill-down reports capabilities allow analysts to click on any element in a widget. When they see a spike in a line chart for a failed login, which could be a true or false attempt, they can click that spike, and a table widget on the same active board instantly populates with raw logs of data for those specific failed logins. This is particularly important for enterprise companies with numerous endpoints and users. The dynamic filtering of inputs significantly reduces the time cybersecurity analysts spend trying to figure out failed logins and identifying false positives.
ArjunSharma - PeerSpot reviewer
Senior Software Engineer at a computer software company with 1,001-5,000 employees
Continuous monitoring has improved incident response and supports data driven performance tuning
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorithms from New Relic, and while the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior. A smart AI assistance to organize our dashboards and explain features and functionalities can be a wish-to-have feature to help us leverage what New Relic offers. As I mentioned earlier regarding wish-to-have features, New Relic can improve by incorporating more AI insights. When there is a component or UI customization, having a smart AI agent to guide users on customizing New Relic would significantly ease the process. This helps users who possess a technology-specific skill set and might find a learning curve overwhelming when using complex applications like New Relic or other performance-related tools.
report
Use our free recommendation engine to learn which IT Operations Analytics solutions are best for your needs.
879,672 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
10%
University
8%
Manufacturing Company
6%
Financial Services Firm
15%
Computer Software Company
11%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise4
Large Enterprise11
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise65
 

Questions from the Community

What is your experience regarding pricing and costs for Devo?
Compared to Splunk or SentinelOne, it is really expensive. I rate the product’s pricing a nine out of ten, where one is cheap and ten is expensive.
What needs improvement with Devo?
The single pane of glass that Devo offers could be improved. The tools in Devo's active ports need enhancement in their investigative capabilities. The drill-down reports capabilities, while useful...
What is your primary use case for Devo?
During my time at MetaBase Q and as a partner integrator of ServiceNow, I had the chance to understand and be part of projects integrating SOCs, NOCs, and Security Operation Centers with Devo. Most...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
New Relic is priced on the higher side. Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic, which resulted in moving to open-sourc...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

United States Air Force, Rubrik, SentinelOne, Critical Start, NHL, Panda Security, Telefonica, CaixaBank, OpenText, IGT, OneMain Financial, SurveyMonkey, FanDuel, H&R Block, Ulta Beauty, Manulife, Moneylion, Chime Bank, Magna International, American Express Global Business Travel
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Devo vs. New Relic and other solutions. Updated: December 2025.
879,672 professionals have used our research since 2012.