

Dell NetWorker and Infrascale Backup & Disaster Recovery are both leading solutions in enterprise data protection. Based on user feedback, Infrascale often has the upper hand due to its ease of use and effectiveness in disaster recovery scenarios.
Features: Dell NetWorker reviews highlight valuable features such as integration with a wide range of environments, robust reporting capabilities, and comprehensive support. Infrascale Backup & Disaster Recovery reviews emphasize its reliable backup, intuitive management, and cloud integration. Infrascale's ease of use often gives it an edge over NetWorker in terms of immediate usability and disaster recovery efficiency.
Room for Improvement: Users suggest that Dell NetWorker requires a more intuitive interface, improved cloud support, and streamlined user experience. For Infrascale Backup & Disaster Recovery, feedback includes requests for enhanced reporting features, more extensive documentation, and better customer support response times.
Ease of Deployment and Customer Service: Dell NetWorker's deployment model is described as complex but well-supported by strong customer service. Conversely, Infrascale's deployment is often praised for being straightforward, but some users indicate that customer support could be more responsive. This makes Infrascale a preferable solution for quick deployment, although NetWorker might be better for those needing extensive support.
Pricing and ROI: Dell NetWorker is noted for higher setup costs, but users indicate a solid return on investment due to its extensive features and reliability. Infrascale Backup & Disaster Recovery offers competitive pricing, and users report that its disaster recovery capabilities make it worth the investment. These differences highlight Infrascale as a cost-effective solution with a strong ROI, particularly for disaster recovery needs.
Technical support from Dell is excellent.
quick responses whenever we log a complaint
They are very responsive and helpful.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
Their average mean time to resolve open tickets is an hour.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
While the solution is scalable, the cost involved in upgrading or enhancing the solution can be significant.
Dell NetWorker is very scalable and flexible, deserving a high rating for its scalability.
It is scalable enough for our environment.
One person can manage hundreds and hundreds of endpoints without any issues.
The stability of Dell NetWorker is excellent.
In terms of stability, I would say it is about 80% stable now.
Dell NetWorker is stable.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
The interface on the Java application makes it difficult, whereas the web interface is simple to use.
It is complex, and compared to solutions like Tivoli, Veritas, Veeam, and others, its look and feel are not up to par.
To connect to a server, it's necessary to install a client on the server, which is challenging.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
The licensing cost is somewhat expensive.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
The per-terabyte pricing is very competitive compared to the others.
I find NetWorker valuable for its wide range of automation features, including replication and data processing systems.
Dell NetWorker is versatile, allowing server backups and IBM tape library backups.
The new deduplication feature helps significantly with data compression and saves disk space by using pointers for repeated data, improving backup speed.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
| Product | Mindshare (%) |
|---|---|
| Dell NetWorker | 1.3% |
| Infrascale Backup & Disaster Recovery | 0.9% |
| Other | 97.8% |


| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 33 |
| Large Enterprise | 38 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Large Enterprise | 4 |
Dell NetWorker offers an intuitive interface, broad compatibility, and strong deduplication capabilities. It's designed for backup and recovery in VMware environments, providing seamless integration with Data Domain and support for large databases.
Focusing on efficient backup and recovery, Dell NetWorker supports physical and virtual servers, ensuring data protection and continuity. It features Client Direct for efficient data handling, automates and centralizes backup tasks, and is known for its robust performance. Some areas of improvement include enhancing deduplication, documentation, reporting, cloud vendor integrations, and third-party storage solutions compatibility. With complex configuration and scaling challenges, it requires skilled personnel for optimal use. Enhanced VMware, Hyper-V, and Microsoft Exchange support is needed, as is improved technical support and stability.
What are Dell NetWorker's key features?Dell NetWorker is implemented across industries like telecommunications, astronomy, and banking, primarily for backup and recovery across physical and virtual servers. Companies utilize it for secure data storage, safeguarding critical systems, and managing sizable databases. Many integrate it with VMware, leveraging its capabilities for data restoration to ensure business continuity.
Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.
Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.
What are the most important features of Infrascale Backup & Disaster Recovery?Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.
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