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Datto Endpoint Detection and Response (EDR) vs Heimdal Endpoint Security comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Detection and Response (EDR)
6th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
112
Ranking in other categories
Endpoint Protection Platform (EPP) (4th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
Datto Endpoint Detection an...
Ranking in Endpoint Detection and Response (EDR)
48th
Average Rating
7.6
Reviews Sentiment
7.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Heimdal Endpoint Security
Ranking in Endpoint Detection and Response (EDR)
40th
Average Rating
9.0
Reviews Sentiment
8.6
Number of Reviews
1
Ranking in other categories
Endpoint Protection Platform (EPP) (40th), Anti-Malware Tools (27th), Threat Intelligence Platforms (TIP) (23rd), Domain Name System (DNS) Security (12th), Ransomware Protection (11th)
 

Mindshare comparison

As of June 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.5%, down from 4.0% compared to the previous year. The mindshare of Datto Endpoint Detection and Response (EDR) is 1.2%, down from 2.1% compared to the previous year. The mindshare of Heimdal Endpoint Security is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.5%
Heimdal Endpoint Security0.7%
Datto Endpoint Detection and Response (EDR)1.2%
Other94.6%
Endpoint Detection and Response (EDR)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
reviewer2406663 - PeerSpot reviewer
Director at a computer software company with 11-50 employees
Effective risk response, easy deployment, and enhanced security
They use Datto EDR as part of the solutions that we supply Datto EDR has helped reduce overall security incident costs by fifteen percent. The ease of deployment has been good, and the responsiveness of the application to risks has been quite effective. The inclusion of web filtering would be…
DEEPAK KUMAR PACHDEO DUBEY - PeerSpot reviewer
Senior IT Support Specialist at PXGEO
Delivers efficiency and agility with USB control limitations
One area where we lag is that, since we use everything from Heimdal, including XDR and other features, we also use the privilege manager feature called Elevation. What we lack is granular USB control. We have an issue where we can only switch USB on or off. I want to whitelist specific devices in the network, which I currently cannot do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The protection offered by this product is good, as is the endpoint reporting."
"On a scale from one to ten, I would rate Cortex XDR by Palo Alto Networks a nine."
"Cortex XDR is a very capable solution for protecting large networks and a lot of endpoints. It's very useful because the automation is very high, and if you combine it with the features on Palo Alto firewalls, it provides very strong protection."
"They did what they said, and this solution could apply to any scenario."
"This software helps us understand any issues that may arise when someone is not at work."
"If you are looking for security, mainly for advanced threat prevention from ransomware and malware attacks, I would recommend Cortex."
"The ability to kind of stitch everything together and see the actual complete picture is very useful. I guess you'd call it a playbook. Some people call it the forensics analysis of what was happening on particular endpoints when they detected some malicious behavior, and what transpired before that to cause that. It is also very user friendly. The way they have done everything and integrated all the solutions that they've purchased over the years to make it a very seamless, effective product is very good. One thing about Palo Alto is that they take the products or services that they purchase and make them seamless for the end user as compared to some companies that purchase other companies and then just kind of have their products off to the side or keep different interfaces. Palo Alto doesn't do that."
"The solution's most valuable feature is its ability to rapidly detect certain hardware files."
"The ease of deployment has been good."
"Datto Endpoint Detection and Response is a perfect product for endpoint security."
"The most valuable feature of Datto EDR is the visibility of the endpoints."
"The insight that the solution provides is the most valuable aspect. The security scanning they do is excellent."
"As compared to multiple solutions I have used in the past, Heimdal is a very agile and lightweight solution."
 

Cons

"Whenever the tool releases a new version when deploying the product across the organization, I feel like there are some disturbances in the CPU usage after upgrading the tool to the latest version."
"There is also no recovery feature; if some endpoint is under attack there must be the possibility of recovering it or restoring it to a normal state."
"The solution should enhance the ADR and reporting."
"The dashboard is the area that needs to improve so that we can have the ability to drill down without having to go elsewhere to verify results."
"Cortex XDR by Palo Alto Networks could improve its user interface, which is more complicated compared to competitors such as SentinelOne."
"If he is using a smaller company, he can depend on some other tools because Cortex XDR by Palo Alto Networks is a bit expensive."
"The solution eats memory of the computer, unlike anything I've ever seen."
"Limited remote connection."
"The solution could improve by having more deployment methods."
"The inclusion of web filtering would be good."
"The deployment of the solution right now is terrible. We find it to be very bad. It could be improved enormously."
"The solution should allow the automation of playbooks."
"What we lack is granular USB control. We have an issue where we can only switch USB on or off."
 

Pricing and Cost Advice

"It's the most expensive solution, but features-wise, it's quite strong. It's very good for protection, so the results are very good in the case of protection. I would rate it a two out of ten in terms of pricing."
"We didn't have to pay any additional fee for the cloud instance. It just came with the renewal, which was nice."
"It is cost-effective compared to similar solutions. It fits for the small businesses through to the big businesses."
"Very costly product."
"I am using the Community edition."
"The price of the solution could be reduced. I have customers that have voiced that the solution is good for the value but if I want to sell more of the solution the price reduction would help."
"We pay about $50,000 USD per year for a bundle that includes Cortex XDR."
"It's way too expensive, but security is expensive. You pay for your licensing, and then you pay for someone to monitor the stuff."
"There is an annual license to use this solution. The price of the solution can be expensive depending on the company."
"Datto Endpoint Detection and Response is not an expensive solution."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
12%
Financial Services Firm
11%
Manufacturing Company
11%
Comms Service Provider
9%
Comms Service Provider
13%
Computer Software Company
10%
Manufacturing Company
8%
Retailer
7%
Construction Company
15%
Computer Software Company
11%
Comms Service Provider
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business47
Midsize Enterprise20
Large Enterprise51
No data available
No data available
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
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Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for Infocyte HUNT?
The price is quite low. On a scale of one to ten, I would rate it a four, meaning it is quite cheap.
What needs improvement with Infocyte HUNT?
The inclusion of web filtering would be good.
What is your primary use case for Infocyte HUNT?
They use Datto EDR as part of the solutions that we supply.
What is your experience regarding pricing and costs for Heimdal Endpoint Security?
Pricing, compared to what we had before, was quite economical. There was a difference of about twenty percent or some...
What needs improvement with Heimdal Endpoint Security?
One area where we lag is that, since we use everything from Heimdal, including XDR and other features, we also use th...
What is your primary use case for Heimdal Endpoint Security?
My company colleagues and I use this antivirus solution. I am part of a company where I deploy solutions, and I also ...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Infocyte HUNT
Heimdal Next-Gent Endpoint Antivirus, Thor Vigilance Enterprise, Heimdal Endpoint Detection and Response, Heimdal DNS Security - Endpoint, Heimdal Threat Prevention, Heimdal Ransomware Encryption Protection
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Check Point Software, PwC, Grant Thornton, AT&T, DHL, U.S. Department of Defense
Brother, Symbion, CPH West
Find out what your peers are saying about CrowdStrike, SentinelOne, Microsoft and others in Endpoint Detection and Response (EDR). Updated: May 2026.
899,204 professionals have used our research since 2012.