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DataRobot vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.8
DataRobot enhanced prediction accuracy, reduced analysis time, simplified processes, and improved efficiency, leading to better decisions and cost savings.
Sentiment score
6.2
Organizations using New Relic report time savings, improved efficiency, higher productivity, and returns through enhanced monitoring and reduced downtime.
Previously we had five employees doing the entire workflow, and now we can do it with two employees because agents are being used to do the same which was previously being done by the employees.
Advisory Solutions Architect at Dell Technologies
On average, we're saving about 10 to 15 hours per project.
Senior Data Reporting Analyst at University of Bradford
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
senior software at Norton Lifelock
After implementing New Relic, we have decreased staffing requirements while saving time and money.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Customer Service

Sentiment score
8.2
DataRobot's support is praised for its responsiveness and guidance, enhancing user experience despite minor scalability and documentation issues.
Sentiment score
7.4
New Relic's customer service is praised for responsiveness, professionalism, effective support, swift resolutions, and proactive communication.
They answer all my questions and share guidance on using DataRobot scripts if certain functionalities are not available in the UI.
Staff Specialist Data Scientist at a tech vendor with 5,001-10,000 employees
Being cloud-hosted enables automatic resource scaling, which supports collaboration across teams.
Senior Data Reporting Analyst at University of Bradford
The DataRobot team was very helpful in answering the questions which the customer had.
Advisory Solutions Architect at Dell Technologies
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
senior software at Norton Lifelock
They are very polite and helped him out.
Cloud Engineer at TO THE NEW Digital
 

Scalability Issues

Sentiment score
6.5
DataRobot scales well but can become costly, leading users to reconsider affordability after initial discount periods.
Sentiment score
7.7
New Relic is scalable, easy to integrate, compatible with cloud environments, and efficiently handles vast data flows for numerous users.
DataRobot is very scalable because the customer initially started with two licenses, and now they have around 20 licenses.
Advisory Solutions Architect at Dell Technologies
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
senior software at Norton Lifelock
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at TO THE NEW Digital
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
8.0
DataRobot is praised for stability, user satisfaction, and improvements, leading some to prefer it over Amazon SageMaker.
Sentiment score
7.9
New Relic is stable and reliable, with rare minor issues resolved quickly, praised for minimal outages or crashes.
New Relic lags sometimes.
Cloud Engineer at TO THE NEW Digital
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
 

Room For Improvement

DataRobot needs better integration, dataset handling, customization, model transparency, support, documentation, Python incorporation, generative AI, and pricing.
Users criticize New Relic for being expensive, complex for beginners, needing better integration, and requiring improved metrics transparency and usability.
If DataRobot also adds those data transformation capabilities, then it will be an end-to-end tool and the customer will not have to procure many tools for doing the ingestion and transformation process.
Advisory Solutions Architect at Dell Technologies
DataRobot is a UI-based tool, which means it cannot provide all the features I might manually implement through notebooks or Python.
Staff Specialist Data Scientist at a tech vendor with 5,001-10,000 employees
There is a lack of transparency in the models; sometimes it feels like a black box.
Senior Data Reporting Analyst at University of Bradford
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

DataRobot's pricing is seen as justified by some but costly for smaller organizations, affecting their purchase decisions.
New Relic's enterprise pricing receives mixed reviews, balancing valuable features with concerns over high costs and data limits.
The setup cost was minimal because it's cloud-hosted, eliminating the need for heavy on-premises infrastructure, allowing us to start using it immediately after purchase.
Senior Data Reporting Analyst at University of Bradford
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
senior software at Norton Lifelock
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
DevOps engineer at a tech company with 5,001-10,000 employees
As we talk about pricing, it is not that much cheaper.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
 

Valuable Features

DataRobot automates model building and deployment, integrating diverse data sources, enhancing productivity, reducing timelines, and improving decision-making.
New Relic enhances application performance and troubleshooting through real-time monitoring, customizable dashboards, and tool integrations for DevOps teams.
By automating highly technical aspects like model comparison, DataRobot enhances productivity and reduces project timelines from three months to less than one month.
Staff Specialist Data Scientist at a tech vendor with 5,001-10,000 employees
DataRobot has positively impacted our organization in many ways. First, it has improved efficiency; tasks such as model testing, feature engineering, and predictions that used to take us days or weeks can now be accomplished in hours.
Senior Data Reporting Analyst at University of Bradford
DataRobot's one of the major features is model evaluation and model performance.
Advisory Solutions Architect at Dell Technologies
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
senior software at Norton Lifelock
 

Categories and Ranking

DataRobot
Ranking in AIOps
15th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
Predictive Analytics (6th), AI Development Platforms (14th), AI Observability (28th), AI Finance & Accounting (8th)
New Relic
Ranking in AIOps
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
174
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd)
 

Mindshare comparison

As of June 2026, in the AIOps category, the mindshare of DataRobot is 1.6%, up from 0.6% compared to the previous year. The mindshare of New Relic is 7.5%, down from 10.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Mindshare Distribution
ProductMindshare (%)
New Relic7.5%
DataRobot1.6%
Other90.9%
AIOps
 

Featured Reviews

Naqash Ahmed - PeerSpot reviewer
Senior Data Reporting Analyst at University of Bradford
Automation has improved efficiency and decision-making while big data handling and transparency still need work
Aside from the many advantages of DataRobot, I believe there are areas that could be improved based on my experience. There is a lack of transparency in the models; sometimes it feels like a black box. For example, when I uploaded a large data set of about two gigabytes for processing, the time taken was slower than expected. Additionally, the handling of bigger data sets could be better, as it performs extremely well with smaller datasets but can lag with larger ones. The integration with some other tools used in our organization can also be challenging, and more flexibility for custom pre-processing and advanced model tuning would be beneficial. In terms of support and documentation, I believe improvements are needed. For instance, the response time from DataRobot could be quicker, which would be appreciated when we need assistance. The documentation is generally sufficient, but it can be lengthy and could use more real-world examples and step-by-step tutorials for better clarity. Lastly, creating a client community where users can share experiences and solutions might enhance the overall value and learning curve.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
13%
Educational Organization
8%
Construction Company
8%
Financial Services Firm
14%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise51
Large Enterprise79
 

Questions from the Community

What is your experience regarding pricing and costs for DataRobot?
My experience with pricing, setup cost, and licensing reveals that the price points can be improved and DataRobot is not so cost-effective, especially for smaller organizations.
What needs improvement with DataRobot?
DataRobot can actually be improved by having access to multiple data repositories. It is lacking in the ways in which it ingests data, in which it transforms the data because we need a separate dat...
What is your primary use case for DataRobot?
My main use case for DataRobot is to give an agentic AI flavor to my different customers because many of my customers are looking for a consumption tool when they are looking to implement GenAI in ...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic. The user interface could be more user-friendly for someone who is new to New Relic. For alerti...
What is your primary use case for New Relic Insights?
We use Java microservices, so we capture the events with the help of New Relic. Based on that, we add the alerting part inside New Relic. We have enabled the New Relic Java agent inside our microse...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Harmoney, Zidisha, ONE Marketing, DonorBureau, Trupanion, Avant
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about DataRobot vs. New Relic and other solutions. Updated: April 2026.
896,942 professionals have used our research since 2012.