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DataRobot vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
9.0
DataRobot enhanced prediction accuracy, reduced analysis time, simplified processes, and improved efficiency, leading to better decisions and cost savings.
Sentiment score
6.4
New Relic improves developer efficiency and production quality, though costs for premium features can be a drawback for some.
On average, we're saving about 10 to 15 hours per project.
Senior Data Reporting Analyst at a educational organization with 1,001-5,000 employees
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System Engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
Senior SRE Engineer at SentinelOne
 

Customer Service

Sentiment score
7.5
DataRobot excels in customer service and scalability, but could improve response speed and documentation for large datasets.
Sentiment score
7.5
New Relic's customer service is highly praised for responsiveness and expertise, though some desire faster response during offline hours.
They answer all my questions and share guidance on using DataRobot scripts if certain functionalities are not available in the UI.
Staff Specialist Data Scientist at a tech vendor with 5,001-10,000 employees
Being cloud-hosted enables automatic resource scaling, which supports collaboration across teams.
Senior Data Reporting Analyst at a educational organization with 1,001-5,000 employees
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
They are very polite and helped him out.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
4.6
DataRobot is scalable, integrates easily, automates processes, supports multiple models, and handles large data volumes efficiently.
Sentiment score
7.7
New Relic scales efficiently, adapts to various setups, and integrates seamlessly, though costs may rise with extensive scaling.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.
Contingent Worker at a retailer with 10,001+ employees
 

Stability Issues

Sentiment score
7.7
DataRobot is praised for stability and reliability, with enhancements improving user satisfaction across diverse analytics scenarios.
Sentiment score
7.8
New Relic is stable and reliable, with minor glitches quickly resolved, ensuring seamless performance during peak traffic.
New Relic lags sometimes.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
 

Room For Improvement

DataRobot faces customization, integration, and performance challenges; improved AI support, transparency, and community engagement are needed.
New Relic needs better data privacy, navigation, insights, integrations, documentation, and pricing to enhance user experience and satisfaction.
DataRobot is a UI-based tool, which means it cannot provide all the features I might manually implement through notebooks or Python.
Staff Specialist Data Scientist at a tech vendor with 5,001-10,000 employees
There is a lack of transparency in the models; sometimes it feels like a black box.
Senior Data Reporting Analyst at a educational organization with 1,001-5,000 employees
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System Engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

<p>DataRobot provides scalable, cost-effective AI solutions with flexible pricing tailored to enterprise needs and usage volume.</p>
Enterprise users find New Relic's pricing complex and expensive, with advanced features costly and discounts negotiable with account managers.
The setup cost was minimal because it's cloud-hosted, eliminating the need for heavy on-premises infrastructure, allowing us to start using it immediately after purchase.
Senior Data Reporting Analyst at a educational organization with 1,001-5,000 employees
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
 

Valuable Features

DataRobot automates feature engineering and model testing, enhancing productivity and decision-making with user-friendly, scalable integration.
New Relic provides real-time application monitoring with customizable dashboards, aiding swift issue detection and resolution for enhanced efficiency.
By automating highly technical aspects like model comparison, DataRobot enhances productivity and reduces project timelines from three months to less than one month.
Staff Specialist Data Scientist at a tech vendor with 5,001-10,000 employees
DataRobot has positively impacted our organization in many ways. First, it has improved efficiency; tasks such as model testing, feature engineering, and predictions that used to take us days or weeks can now be accomplished in hours.
Senior Data Reporting Analyst at a educational organization with 1,001-5,000 employees
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
 

Categories and Ranking

DataRobot
Ranking in AIOps
15th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
6
Ranking in other categories
Predictive Analytics (5th), AI Development Platforms (15th), AI Observability (66th), AI Finance & Accounting (4th)
New Relic
Ranking in AIOps
4th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
168
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th)
 

Mindshare comparison

As of January 2026, in the AIOps category, the mindshare of DataRobot is 1.0%, up from 0.5% compared to the previous year. The mindshare of New Relic is 9.0%, down from 12.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Market Share Distribution
ProductMarket Share (%)
New Relic9.0%
DataRobot1.0%
Other90.0%
AIOps
 

Featured Reviews

Naqash Ahmed - PeerSpot reviewer
Senior Data Reporting Analyst at a educational organization with 1,001-5,000 employees
Automation has improved efficiency and decision-making while big data handling and transparency still need work
Aside from the many advantages of DataRobot, I believe there are areas that could be improved based on my experience. There is a lack of transparency in the models; sometimes it feels like a black box. For example, when I uploaded a large data set of about two gigabytes for processing, the time taken was slower than expected. Additionally, the handling of bigger data sets could be better, as it performs extremely well with smaller datasets but can lag with larger ones. The integration with some other tools used in our organization can also be challenging, and more flexibility for custom pre-processing and advanced model tuning would be beneficial. In terms of support and documentation, I believe improvements are needed. For instance, the response time from DataRobot could be quicker, which would be appreciated when we need assistance. The documentation is generally sufficient, but it can be lengthy and could use more real-world examples and step-by-step tutorials for better clarity. Lastly, creating a client community where users can share experiences and solutions might enhance the overall value and learning curve.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
12%
Computer Software Company
10%
Retailer
8%
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise71
 

Questions from the Community

What is your experience regarding pricing and costs for DataRobot?
While pricing falls more under my IT colleagues, from my perspective, the overall experience feels justified. The premium pricing is reasonable for the value provided, and I'd say it's worth the in...
What needs improvement with DataRobot?
Aside from the many advantages of DataRobot, I believe there are areas that could be improved based on my experience. There is a lack of transparency in the models; sometimes it feels like a black ...
What is your primary use case for DataRobot?
My main use case for DataRobot is to perform predictive analysis and automation of machine learning workflows. I use it to quickly build, test, and deploy models without extensive coding. One of th...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Harmoney, Zidisha, ONE Marketing, DonorBureau, Trupanion, Avant
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about DataRobot vs. New Relic and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.