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Cynet vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Clients praised Cynet for efficient cyberattack prevention, automation benefits, and enhancing asset protection and operational efficiency.
Sentiment score
7.4
Cortex XSOAR enhances ROI by automating SOC tasks, optimizing operations, and requiring mature processes for effective integration.
 

Customer Service

Sentiment score
7.5
Cynet customer support is praised for its 24/7 service, quick assistance, effective SOC, and a positive onboarding experience.
Sentiment score
6.4
Cortex XSOAR customer service is praised for knowledge and responsiveness, though some report delays and unhelpfulness in support interactions.
Their SOC side support, when a threat is detected, is excellent.
I was very satisfied with their technical support.
Their technical support can be improved in terms of speed when opening a ticket.
Their support has been better than Anomali's and they are more responsive.
 

Scalability Issues

Sentiment score
7.9
Cynet provides scalable, efficient endpoint security for various organization sizes, offering compatibility and adaptability for diverse environments.
Sentiment score
7.5
Palo Alto Networks Cortex XSOAR excels in scalability, integrating well with APIs and scaling across diverse organizational environments.
The solution is highly scalable.
Cynet is very scalable.
The scalability of Palo Alto Networks Cortex XSOAR supports our growth and security needs because we can integrate various tools and continuously add more capability.
 

Stability Issues

Sentiment score
8.5
Cynet is praised for stable and discreet performance, efficiently managing tasks with high ratings from satisfied users.
Sentiment score
7.7
Palo Alto Networks Cortex XSOAR is stable and reliable, with minor bugs mostly related to updates and proper configuration.
 

Room For Improvement

Cynet users seek improved integration, robust reporting, enhanced automation, streamlined deployment, and better support and customization features.
Cortex XSOAR requires improvement in pricing, user interface, integrations, customization, stability, automation, support, and licensing costs.
There should be more options than deploying solely through group policy, as the assumption that GPO is working isn’t always the case.
Having a DLP feature would also add value.
Integration with local Active Directory, not only Azure AD, is a must.
Deployment is not easy, requiring significant tuning and building of integrations over weeks.
One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation.
 

Setup Cost

Cynet provides flexible, competitively-priced security solutions with extensive features, appealing to enterprises seeking cost-effective comprehensive coverage.
Palo Alto Networks Cortex XSOAR is costly but valued for features and support, though potentially unsuitable for small businesses.
I think the pricing of Cynet is fair and one of the better options in the market.
The price of Cynet is reasonable considering its features and support.
 

Valuable Features

Cynet offers intuitive interface, automated threat blocking, ransomware protection, and comprehensive monitoring with stability and competitive pricing.
Cortex XSOAR excels in automation, integration, and customization, enhancing security management with AI-driven threat intelligence and incident response.
The valuable aspects of Cynet are its EDR and XDR components, which are available at a reasonable price point.
Cynet was valuable since it efficiently managed MDR without consuming a lot of resources.
The vendor manages our infrastructure's cybersecurity through a Security Operations Center (SOC).
Execution of automatic tasks for collecting, enriching, and correlating security events from hundreds of different technologies.
If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier.
 

Categories and Ranking

Cynet
Average Rating
8.8
Reviews Sentiment
7.5
Number of Reviews
41
Ranking in other categories
Security Information and Event Management (SIEM) (11th), Endpoint Protection Platform (EPP) (16th), User Entity Behavior Analytics (UEBA) (3rd), Endpoint Detection and Response (EDR) (13th), Threat Deception Platforms (3rd), Network Detection and Response (NDR) (4th), Extended Detection and Response (XDR) (8th), Ransomware Protection (4th)
Palo Alto Networks Cortex X...
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
47
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (2nd), SOC as a Service (2nd)
 

Featured Reviews

Zubair Ahmad - PeerSpot reviewer
Managed threat detection efficiently with minimal resource usage
We used the solution as a Managed Detection and Response (MDR) service. It detected threats, and the team managing our services took care of it. We did not face any major challenges or attacks, and memory utilization was minimal. It functioned very well Cynet was valuable since it efficiently…
NikhilSharma2 - PeerSpot reviewer
Ability to multiple playbooks to fetch data from multiple firewalls and utomated several tasks, including vulnerability scans and SOCL (Security Orchestration, Automation
Recently, they started implementing microservices in XSOAR, which has improved quality and addressed previous issues. However, they should focus more on licensing costs. The user licensing fees are quite high. For example, I received a quote for XSOAR, and it was $12,000 per user per year. If you have a SOC team of 30 members/analysts, you're looking at a substantial expense. They should consider reducing these costs since this high pricing seems to be more about profit. So, there is room for improvement in the pricing. Moreover, the reporting and dashboard features are decent but could be improved. The user interface (UI) is quite heavy and takes time to load, which is a major drawback.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Comms Service Provider
9%
Manufacturing Company
8%
Financial Services Firm
6%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

When evaluating User Activity Monitoring, what aspect do you think is the most important to look for?
The support team that stands behind the detection and response. Is there adequate expertise and are they behind you 24x7x365? Cynet CyOps has been there for us.
What do you like most about Cynet?
In terms of incident response, Cynet can contain attacks, offer a trial period to customers, and uninstall if not continued. The most valuable aspect is its integration capabilities, covering endpo...
What is your experience regarding pricing and costs for Cynet?
The price of Cynet is reasonable considering its features and support.
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Even though customers often comment on the price, the potential savings come from managing a large number of security events with a limited number of analysts. This leads to economic advantages des...
What needs improvement with Palo Alto Networks Cortex XSOAR?
For Palo Alto Networks Cortex XSOAR, there is always room for improvement. One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quic...
 

Also Known As

No data available
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Meuhedet, East Boston Neighborhood Health Center
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about CrowdStrike, SentinelOne, Microsoft and others in Endpoint Detection and Response (EDR). Updated: January 2025.
861,481 professionals have used our research since 2012.