We changed our name from IT Central Station: Here's why

Cybereason Endpoint Detection & Response vs ServiceNow Security Operations comparison

Cancel
You must select at least 2 products to compare!
Featured Review
Find out what your peers are saying about CrowdStrike, SentinelOne, Microsoft and others in Endpoint Detection and Response (EDR). Updated: January 2022.
564,599 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The ability to detonate a particular problem in a sandbox environment and understand what the effects are, is helpful. We're trying, for example, to determine, when people send information in, if an attachment is legitimate or not. You just have to open it. If you can do that in a secure sandbox environment, that's an invaluable feature. What you would do otherwise would be very risky and tedious.""It is extensive in terms of providing visibility and insights into threats. It allows for research into a threat, and you can chart your progress on how you're resolving it.""Integration is a key selling factor for Cisco security products. We have a Cisco Enterprise Agreement with access to Cisco Email Security, Cisco Firepower, Cisco Stealthwatch, Cisco Talos, Cisco Threat Grid, Cisco Umbrella, and also third-party solutions. This is key to our security and maximizing operations. Because we do have the Email Security appliance and it is integrated with Threat Response, we have everything tied together. Additionally, we are using the Cisco SecureX platform, as we were a beta test for that new solution. With SecureX, we are able to pull all those applications into one pane for visibility and maintenance. This greatly maximizes our security operations.""It doesn't impact the devices. It is an agent-based solution, and we see no performance knock on cell phones. That was a big thing for us, especially in the mobile world. We don't see battery degradation like you do with other solutions which really drain the battery, as they're constantly doing things. That can shorten the useful life of a device.""If somebody has been compromised, the question always is: How has it affected other devices in the network? Cisco AMP gives you a very neat view of that.""Any alert that we get is an actionable alert. Immediately, there is information that we can just click through, see the point in time, what happened, what caused it, and what automatic actions were taken. We can then choose to take any manual actions, if we want, or start our investigation. We're no longer looking at digging into information or wading through hundreds of incidents. There's a list which says where the status is assigned, e.g., under investigation or investigation finished. That is all in the console. It has taken away a lot of the administration, which we would normally be doing, and integrated it into the console for us.""One of the best features of AMP is its cloud feature. It doesn't matter where the device is in regards to whether it's inside or outside of your network environment, especially right now when everybody's remote and taken their laptops home. You don't have to be VPNed into the environment for AMP to work. AMP will work anywhere in the world, as long as it has an Internet connection. You get protection and reporting with it. No matter where the device is, AMP has still got coverage on it and is protecting it. You still have the ability to manage and remediate things. The cloud feature is the magic bullet. This is what makes the solution a valuable tool as far as I'm concerned.""The solution makes it possible to see a threat once and block it everywhere across all endpoints and the entire security platform. It has the ability to block right down to the file and application level across all devices based on policies, such as, blacklisting and whitelisting of software and applications. This is good. Its strength is the ability to identify threats very quickly, then lock them and the network down and block the threats across the organization and all devices, which is what you want. You don't want to be spending time working out how to block something. You want to block something very quickly, letting that flow through to all the devices and avoiding the same scenario on different operating systems."

More Cisco Secure Endpoint Pros →

"The most valuable feature is the capability of the command used by the machine so that we see the kind of performance that is running.""The dashboard is very good and you can consider it as an interactive UI.""Cybereason absolutely enables us to mitigate and isolate on the fly. Our managed detection response telemetry has dropped dramatically since we began using it. It's very top-of-mind. We were running some tabletop exercises and none of the detections were getting triggered by the managed security services provider. So we needed to find a solution that would trigger high-fidelity alerts. That was Cybereason and it dramatically changed our landscape from the detection and response perspective.""Cybereason's threat hunting and investigation are the most valuable features. Threat hunting is a user-friendly feature that keeps you safe. Investigation offers an added value that I haven't seen with other EDR services. It allows you to find specific policy problems within your environment.""Their EDR solution, the ability to mitigate issues through their command line, is probably the best feature that we've had. We use that all the time. It's very useful for doing investigations.""The solution is efficient."

More Cybereason Endpoint Detection & Response Pros →

"My favorite feature is the application vulnerability scanner."

More ServiceNow Security Operations Pros →

Cons
"We don't have issues. We think that Cisco covers all of the security aspects on the market. They continue to innovate in the right way.""Maybe there is room for improvement in some of the automated remediation. We have other tools in place that AMP feeds into that allow for that to happen, so I look at it as one seamless solution. But if you're buying AMP all by itself, I don't know if it can remove malicious software after the fact or if it requires the other tools that we use to do some of that.""...the greatest value of all, would be to make the security into a single pane of glass. Whilst these products are largely integrated from a Talos perspective, they're not integrated from a portal perspective. For example, we have to look at an Umbrella portal and a separate AMP portal. We also have to look at a separate portal for the firewalls. If I could wave a magic wand and have one thing, I would put all the Cisco products into one, simple management portal.""The GUI needs improvement, it's not good.""The connector updates are very easily done now, and that's improving. Previously, the connector had an issue, where almost every time it needed to be updated, it required a machine reboot. This was always a bit of an inconvenience and a bug. Because with a lot of software now, you don't need to do that and shouldn't need to be rebooting all the time.""We had a lot of noise at the beginning, and we had to turn it down based on exclusions, application whitelisting, and excluding unknown benign applications. Cisco should understand the need for continuous updates on the custom Cisco exclusions and the custom applications that come out-of-the-box with the AMP for Endpoints.""The one challenge that I see is the use of multiple endpoint protection platforms. For instance, we have AMP, but we also have Microsoft Windows Defender, System Center Endpoint Protection, and Microsoft Malware Protection Engine deployed. So, we have a bunch of different things that do the same thing. What winds up happening is, e.g., if I get an alert for a potential incident or malware and want to pull the file, I'll go to fetch the file to analyze it. But, one of these other programs has already gotten it, so the file has already been quarantined by another endpoint protection system. AMP doesn't realize that and the file fetch fails, then you're left wondering what's going on.""The room for improvement would be on event notifications. I have mine tuned fairly well. I do feel that if you subscribe to all the event notification types out-of-the-box, or don't really go through and take the time to filter out events, the notifications can become overwhelming with information. Sometimes, when you're overwhelmed with information, you just say, "I'm not going to look at anything because I'm receiving so much." I recommend the vendor come up with a white paper on the best practices for event notifications."

More Cisco Secure Endpoint Cons →

"Reporting could be a bit more granular so that we had the ability to check regions and countries. I just noticed that, for instance, if I look at our servers, it's either "contained" or it's "not contained". I don't have the option, for instance, to look at countries. It only allows me to look at users as one big group.""The deployment on individual endpoints is more geared toward larger organizations. It might prove to be a bit too complicated for a smaller organization. You need to know what you're doing when you're deploying the sensor.""The product's reporting isn't great.""Cybereason does not have sandbox functionality.""Compared to our previous endpoint, we have a lot more false positives and a lot more duplication of alerts. So we're chasing more alerts.""Ad hoc higher-level reporting to senior management can be improved or can be implemented. That's definitely an area of improvement that they need to focus on."

More Cybereason Endpoint Detection & Response Cons →

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases.""The threat intelligence module needs a better dashboard."

More ServiceNow Security Operations Cons →

Pricing and Cost Advice
  • "The visibility that we have into the endpoint and the forensics that we're able to collect give us value for the price. This is not an overly expensive solution, considering all the things that are provided. You get great performance and value for the cost."
  • "Whenever you are doing the licensing process, I would highly advise to look at what other Cisco solutions you have in your organization, then evaluate if an Enterprise Agreement is the best way to go. In our case, it was the best way to go. Since we had so many other Cisco products, we were able to tie those in. We were actually able to get several Cisco security solutions for less than if we had bought three or four Cisco security solutions independently or ad hoc."
  • "In our case, it is a straightforward annual payment through our Enterprise Agreement."
  • "Our company was very happy with the price of Cisco AMP. It was about a third of what we were paying for System Center Endpoint Protection."
  • "There are a couple of different consumption models: Pay up front, or if you have an enterprise agreement, you can do a monthly thing. Check your licensing possibilities and see what's best for your organization."
  • "The Enterprise Agreement is like an all-you-can-eat buffet of Cisco products. In that vein, it was very affordable."
  • "We can know if something bad is potentially happening instantaneously and prevent it from happening. We can go to a device and isolate it before it infects other devices. In our environment, that's millions of dollars saved in a matter of seconds."
  • "The pricing and licensing are reasonable. The cost of AMP for Endpoints is inline with all the other software that has a monthly endpoint cost. It might be a little bit higher than other antivirus type products, but we're only talking about a dollar a month per user. I don't see that cost as being an issue if it's going to give us the confidence and security that we're looking for. We have had a lot of success and happiness with what we're using, so there's no point in changing."
  • More Cisco Secure Endpoint Pricing and Cost Advice →

  • "This product is somewhat expensive and should be cheaper."
  • "We considered a few other solutions. Some were ridiculously overpriced, while others didn't have solutions for Mac endpoints. That was a deal-breaker because most of our organization is on Mac. It came down to two vendors: Cybereason and another. They had similar pitches and almost identical approaches, but in the end, Cybereason gave us the best value for our money."
  • More Cybereason Endpoint Detection & Response Pricing and Cost Advice →

  • "This product is a good value for the money."
  • More ServiceNow Security Operations Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Endpoint Detection and Response (EDR) solutions are best for your needs.
    564,599 professionals have used our research since 2012.
    Questions from the Community
    Top Answer: 
    The most valuable feature is signature-based malware detection.
    Top Answer: 
    Licensing fees are on a yearly basis and I am happy with the pricing.
    Top Answer: 
    The GUI needs improvement, it's not good. There are false positives in emails. At times, the emails are blocked and… more »
    Top Answer: 
    It's not the cheapest, but it's the best. There are no additional costs to standard licensing.
    Top Answer: 
    We use Cybereason for endpoint detection, response, and protection.
    Top Answer: 
    The most valuable feature is the capability of the command used by the machine so that we see the kind of performance… more »
    Ask a question

    Earn 20 points

    Comparisons
    Also Known As
    Cisco AMP for Endpoints
    Cybereason EDR, Cybereason Deep Detect & Respond
    Learn More
    Cybereason
    Video Not Available
    Overview

    Advanced Malware Protection (AMP) is subscription-based, managed through a web-based management console, and deployed on a variety of platforms that protects endpoints, network, email and web Traffic. AMP key features include the following: Global threat intelligence to proactively defend against known and emerging threats, Advanced sandboxing that performs automated static and dynamic analysis of files against more than 700 behavioral indicators, Point-in-time malware detection and blocking in real time and Continuous analysis and retrospective security regardless of the file's disposition and Continuous analysis and retrospective security.

    Cybereason's Endpoint Detection and Response platform detects in real-time both signature and non-signature-based attacks and accelerates incident investigation and response. Cybereason connects together individual pieces of evidence to form a complete picture of a malicious operation.

    ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

    Offer
    Learn more about Cisco Secure Endpoint
    Learn more about Cybereason Endpoint Detection & Response
    Learn more about ServiceNow Security Operations
    Sample Customers
    Heritage Bank, Mobile County Schools, NHL University, Thunder Bay Regional, Yokogawa Electric, Sam Houston State University, First Financial Bank
    Lockheed Martin, Spark Capital, DocuSign, Softbank Capital
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Top Industries
    REVIEWERS
    Government13%
    Healthcare Company13%
    Manufacturing Company13%
    Reseller7%
    VISITORS READING REVIEWS
    Comms Service Provider24%
    Computer Software Company23%
    Government7%
    Financial Services Firm5%
    REVIEWERS
    Comms Service Provider30%
    Manufacturing Company20%
    Transportation Company10%
    Insurance Company10%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider24%
    Financial Services Firm5%
    Insurance Company5%
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider14%
    Financial Services Firm10%
    Energy/Utilities Company7%
    Company Size
    REVIEWERS
    Small Business39%
    Midsize Enterprise18%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise21%
    Large Enterprise51%
    REVIEWERS
    Small Business23%
    Midsize Enterprise15%
    Large Enterprise62%
    No Data Available
    Find out what your peers are saying about CrowdStrike, SentinelOne, Microsoft and others in Endpoint Detection and Response (EDR). Updated: January 2022.
    564,599 professionals have used our research since 2012.

    Cybereason Endpoint Detection & Response is ranked 13th in Endpoint Detection and Response (EDR) with 6 reviews while ServiceNow Security Operations is ranked 7th in Security Orchestration Automation and Response (SOAR) with 2 reviews. Cybereason Endpoint Detection & Response is rated 8.0, while ServiceNow Security Operations is rated 9.0. The top reviewer of Cybereason Endpoint Detection & Response writes "Helps us to mitigate and isolate on the fly but has increased false positives". On the other hand, the top reviewer of ServiceNow Security Operations writes "SN SecOps offers a great set of features to better ingest information from Detection, SIEM, Vulnerability, and Threat Intelligent apps to better manage SecOps and ITSM". Cybereason Endpoint Detection & Response is most compared with CrowdStrike Falcon, SentinelOne, Microsoft Defender for Endpoint and Darktrace, whereas ServiceNow Security Operations is most compared with Splunk Phantom, Palo Alto Networks Cortex XSOAR, IBM Resilient, Fortinet FortiSOAR and Cofense Triage.

    We monitor all Endpoint Detection and Response (EDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.