We performed a comparison between CyberArk Privileged Access Manager and UserLock based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What I found most valuable in CyberArk Privileged Access Manager is the Session Manager as it allows you to split the connection between the administrator site and the target site. I also found the Password Manager valuable as it lets you rotate the passwords of privileged users."
"Password rotation, session recording & isolation and on-demand privileges."
"The combination of CPM and PSM resolves a lot of use cases."
"The most important feature is managing the credentials and implementing those policies which rotate the credentials. Session Manager is also key in not letting the users have access to those credentials. Instead, CyberArk actually manages everything by itself."
"The biggest feature is the security of the overall solution. It's very secure. The vaulting technology and the number of security layers involved in the vault, where privileged accounts are actually stored, is the heart of the solution."
"CyberArk has helped us to identify, store, protect, and monitor the usage of privileged accounts."
"Rather than multiple tools for maintaining regulatory compliance around passwords and privileged accounts, we have centralized as much as possible with CyberArk. This is now a one stop shop for end users to access their elevated credentials."
"PSM (Privilege Session Manager."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"As they grow, the technical support is having growing pains. One of the things is just being able to get somebody on the phone sometimes."
"It can be integrated with other systems, but it is not easy to integrate. It takes too long to integrate it. Its integration should be easier and simpler."
"When something comes out, it's generally airtight and works as advertised. However, sometimes they are a little bit slow to keep up with what's coming out. In 2017, for example, they released support for Windows Server 2016, which had been out for a year or so."
"Currently, in Secure Connect, an end user is required to enter account information manually, and cannot save any of this information for future use."
"I would like to see improvement in the custom connector for integration with different devices."
"There is a lot of room for improvement in the report section. I also work on other tools, such as Thycotic, which allows you to create customized reports for your organization's needs. In CyberArk, there are limited reports, whereas in Thycotic or some of the other PAM tools, because the database is different, you can customize the report based on your needs through SQL queries."
"The lead product has a slow process. There are some reports and requirements from CyberArk which are not readily available as an applicable solution. We have made consistent management requests in the logs."
"Areas the product could be improved are in some of the reporting capabilities and how the reports are configured."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
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CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 142 reviews while UserLock is ranked 13th in Access Management. CyberArk Privileged Access Manager is rated 8.8, while UserLock is rated 10.0. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of UserLock writes "Affordable, easy to use, and integrates well with Active Directory". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas UserLock is most compared with Cisco Duo, Microsoft Entra ID, Fortinet FortiAuthenticator and Silverfort. See our CyberArk Privileged Access Manager vs. UserLock report.
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