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CyberArk Privileged Access Manager vs UserLock comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between CyberArk Privileged Access Manager and UserLock based on real PeerSpot user reviews.

Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed CyberArk Privileged Access Manager vs. UserLock report (Updated: August 2022).
632,779 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It improves security in our company. We have more than 10,000 accounts that we manage in CyberArk. We use these accounts for SQLs, Windows Server, and Unix. Therefore, keeping these passwords up-to-date in another solution or software would be impossible. Now, we have some sort of a platform to manage passwords, distribute the inflow, and manage IT teams as well as making regular changes to it according to the internal security policies in our bank.""It is a central repository. Therefore, if someone needs to access a server, then they go through CyberArk PAM. It provides a secure way to do this and CyberArk PAM records everything. For example, if you are connecting to a Linux server, then once you get into the Linux server and if it is integrated with CyberArk, it will automatically start recording everything that is being done. In most banks, seeing the recordings is very useful. If there are any gaps or something has happened which shouldn't have happened, then we can check the logs and videos. So, it gives security, in a robust manner, to the organization.""The solution is scalable.""Their legacy of more than 20 years is very valuable. It brings a lot of stability to the product and a wide variety of integration with the ecosystem. Because of these factors, it has also been very successful in deployment. So, the legacy and integration with other technologies make the PAM platform very stable and strong. In terms of features, most of the other vendors are still focusing just on the privileged access management or session recording, but CyberArk has incorporated artificial intelligence to make PAM a more proactive system. They have implemented threat analytics into this, and there is also a lot of focus on domain controller production, Windows Server protection, and stuff like that. They have also further advanced it with the security on the cloud and DevOps systems. They have a bundle licensing model, which really helps. They don't have a complex licensing model. Even though in our market, people say CyberArk is expensive as compared to some of the other products, but in terms of overall value and as a bundling solution, it is an affordable and highly scalable product.""It supports lots of requirements in the privileged access management area.""It has a centralized page where you can manage everything. This makes work easier. You don't have to remember different module URLs or browser applications. It is very easy to get all the secure identities of other environments into a single page, which is very important for us as it helps a lot in terms of operations, e.g., reduces management time. This is a single page where you can manage all accounts and onboard them to the CyberArk. You can then secure and see passwords from everywhere. So, there is a single pane of glass where you can manage all the identities across environments as well as across different types of identities.""It is one of the best solutions in the market. Ever since I started using this solution, there has not been any compromise when it comes to our lab.""It is a single tool that isolates possible kinds of malware. You get lateral movement blocking and auditing information, e.g., you know who is doing what. You are getting protections from the service as well as a useful environment. All your admins can easily go in and out of your company while accessing your servers in a secure way, even if they are working abroad."

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"The most valuable features are two-factor authentication and real-time logon monitoring.""We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."

More UserLock Pros →

Cons
"Report creation could be improved. The policies could be more customized.""They are sometimes not flexible with things. For instance, from one day to another, there might be something that had been done years ago by CyberArk, then they say, "We do not support that." You then have to initiate a complaint and start working with them. Things might become complicated and months pass while you are working with them. Usually, they are good and fast, but sometimes they seem to be blocked with problems, e.g., you will suddenly be working with another team instead of the team that you were working with the day before.""It can be integrated with other systems, but it is not easy to integrate. It takes too long to integrate it. Its integration should be easier and simpler.""The initial setup of CyberArk Privileged Access Manager difficulty depends on the environment that you are implementing it into. However, it typically is simple.""The turnaround time for technical support is lengthy.""Its pricing is a big challenge here. When it started, the product came in at a very low cost. Now, they are the leaders in the market, so the cost has grown and is quite huge.""In the beginning, CyberArk Privileged Access Manager didn't have a multifactor authentication feature, so that was an area for improvement, but now it's part of the solution. Having just one console for two CyberArk products would be good, particularly for the CyberArk Privileged Access Manager and the CyberArk Endpoint Privilege Manager, with the latter being a product for endpoint management that supports the workstations and allows you to manage workstations. In the next update of CyberArk Privileged Access Manager, it would be good to have a local agent where you can manage all users and processes, and have an agent on the servers such as Linux and Windows.""We found a lot of errors during the initial setup. They should work to improve the implementation experience and to remove errors from the process."

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"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home.""I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."

More UserLock Cons →

Pricing and Cost Advice
  • "I believe that this solution is priced well. It's the market leader and I think that it's the best solution."
  • "Overall, its pricing is really good. The main difference from all the other vendors is that they have one package that covers all the functionality and modules of the basic PAM, except the add-on modules like adware and server protection. It also doesn't include the licenses for domain controller protection or maybe an API call-related feature. For the basic privileged access management, the bundle pricing is really good, but when it comes to an agent-based solution for advanced cyber protection or application identity managers, it is expensive. Services are also very expensive if you hire the services team from CyberArk, but these guys are really good. For a couple of large banking projects, we had an experience with them. The banks wanted to have things quickly and efficiently, so we had to hire them. If we take four weeks, these guys can do everything on a weekend. They charge quite a big sum of money, but they know the system well."
  • "The price of this solution is quite reasonable."
  • "The solution is very expensive and requires a license. We pay for an enterprise license."
  • "Pricing is quite high and it could be improved."
  • "They have two types of licensing: purchase and subscription. You have to pay for each admin user, such as Microsoft admin, mail admin, database admin, etc."
  • "The price of CyberArk support could be a little bit less. Otherwise, pricing is fine."
  • "Before we bought it, they were licensing each function individually, which got complicated and very expensive. When we decided to buy it, it was much more straightforward and still quite expensive, but it brings a lot of value and risk reduction to the organization."
  • More CyberArk Privileged Access Manager Pricing and Cost Advice →

  • "You will be hard-pressed to find better pricing."
  • More UserLock Pricing and Cost Advice →

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    632,779 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the… more »
    Top Answer:Within the solution, I love the fact that everything is recorded. The configuration capabilities are great, too.
    Top Answer:The most valuable features are two-factor authentication and real-time logon monitoring.
    Top Answer:You will be hard-pressed to find better pricing.
    Top Answer:The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a… more »
    Ranking
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    19,166
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    26
    Average Words per Review
    965
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    8.3
    7th
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    1,746
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    2
    Average Words per Review
    439
    Rating
    10.0
    Comparisons
    Also Known As
    CyberArk Privileged Access Security
    Learn More
    CyberArk
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    Overview

    CyberArk Privileged Access Manager is a next-generation solution that allows users to secure both their applications and their confidential corporate information. It is extremely flexible and can be implemented across a variety of environments. This program runs with equal efficiency in a fully cloud-based, hybrid, or on-premises environment. Users can now protect their critical infrastructure and access it in any way that best meets their needs.

    CyberArk Privileged Access Manager possesses a simplified and unified user interface. Users are able to manage the solution from one place. The UI allows users to view and manage all of the information and controls that administrators need to be able to easily access. Very often, management UIs do not have all of the controls and information streamlined in a single location. This platform provides a level of visibility that ensures users will be able to view all of their system’s most critical information at any time that they wish.

    Benefits of CyberArk Privileged Access Manager

    Some of CyberArk Privileged Access Manager’s benefits include:

    • The ability to manage IDs and permissions across a cloud environment. In a world where being able to work remotely is becoming increasingly important, CyberArk Privileged Access Manager is a very valuable tool. Administrators do not need to worry about infrastructure security when they are away from the office. They can assign and manage security credentials from anywhere in the world.
    • The ability to manage the program from a single centralized UI. CyberArk Privileged Access Manager’s UI contains all of the system controls and information. Users now have the ability to view and use all of their system’s most critical information and controls from one place.
    • The ability to automate user management tasks. Administrators can save valuable time by assigning certain management tasks to be fulfilled by the system itself. Users can now reserve their time for tasks that are most pressing. It can also allow for the system to simplify the management process by having the platform perform the most complex functions.

    Reviews from Real Users

    CyberArk Privileged Access Manager’s software stands out among its competitors for one very fundamental reason. CyberArk Privileged Access Manager is an all-in-one solution. Users are given the ability to accomplish with a single platform what might usually only be accomplished with multiple solutions.

    PeerSpot users note the truly all-in-one nature of this solution. Mateusz K., IT Manager at a financial services firm, wrote, "It improves security in our company. We have more than 10,000 accounts that we manage in CyberArk. We use these accounts for SQLs, Windows Server, and Unix. Therefore, keeping these passwords up-to-date in another solution or software would be impossible. Now, we have some sort of a platform to manage passwords, distribute the inflow, and manage IT teams as well as making regular changes to it according to the internal security policies in our bank."

    Hichem T.-B., CDO & Co-Founder at ELYTIK, noted that “This is a complete solution that can detect cyber attacks well. I have found the proxy features most valuable for fast password web access.”

    Two Factor Authentication & Access Management for Windows Active Directory.

    UserLock helps administrators to manage and secure access for every user, without obstructing employees or frustrating IT.

    Two Factor Authentication on Windows logon, RDP, IIS and VPN connections. UserLock supports 2FA using authenticator applications which include Google Authenticator, Microsoft Authenticator and LastPass Authenticator, or programmable hardware tokens such as YubiKey and Token2.

    Single Sign-On: Secure and frictionless access to Microsoft 365 and other Cloud Applications, using on-premise Active Directory credentials.

    Access Restrictions: Using the contextual information around a user’s logon, UserLock will authorize, deny or limit how a user can access the network, once authenticated.

    Access Monitoring: Track and alert on all users’ logon and logoff activity in real-time. Interact remotely with any session and respond to login behavior. 

    Access Auditing: Record and report on all user connection events to provide a central audit across the whole network.

    Offer
    Learn more about CyberArk Privileged Access Manager
    Learn more about UserLock
    Sample Customers
    Rockwell Automation
    Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
    Top Industries
    REVIEWERS
    Financial Services Firm26%
    Insurance Company14%
    Computer Software Company8%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm14%
    Comms Service Provider13%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Government12%
    Comms Service Provider11%
    Financial Services Firm6%
    Company Size
    REVIEWERS
    Small Business20%
    Midsize Enterprise12%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise15%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business34%
    Midsize Enterprise14%
    Large Enterprise52%
    Buyer's Guide
    CyberArk Privileged Access Manager vs. UserLock
    August 2022
    Find out what your peers are saying about CyberArk Privileged Access Manager vs. UserLock and other solutions. Updated: August 2022.
    632,779 professionals have used our research since 2012.

    CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 34 reviews while UserLock is ranked 7th in Authentication Systems with 2 reviews. CyberArk Privileged Access Manager is rated 8.4, while UserLock is rated 10.0. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of UserLock writes "Affordable, easy to use, and integrates well with Active Directory". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Azure Active Directory (Azure AD), WALLIX Bastion, Delinea Secret Server and SailPoint IdentityIQ, whereas UserLock is most compared with Duo Security, Azure Active Directory (Azure AD), Aruba ClearPass, Fortinet FortiAuthenticator and Silverfort. See our CyberArk Privileged Access Manager vs. UserLock report.

    We monitor all Privileged Access Management (PAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.