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CyberArk Identity vs Okta Workforce Identity vs Workspace ONE UEM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Users praised CyberArk Identity for its long-term value, cost savings, and contribution to a secure environment.
Sentiment score
7.2
Okta Workforce Identity offers high ROI through enhanced security, reduced IT burdens, automation, and improved scalability and reliability.
Sentiment score
7.0
Users generally experience returns from Workspace ONE UEM through security, cost savings, and compliance, despite increased costs for some.
 

Customer Service

Sentiment score
6.3
CyberArk Identity support is praised for resolution speed but criticized for slow responses and limited staff product knowledge.
Sentiment score
7.4
Okta Workforce Identity offers responsive customer service, though delays occur; many benefit from fast, knowledgeable support and web resources.
Sentiment score
6.0
Workspace ONE UEM support receives mixed reviews, highlighting quick responses but also delays and inconsistent initial resolutions.
They resolved the problem immediately after I reported it, on the same day, within one hour.
They charge reasonable money for the features they provide.
There are times when there is a delay in handling my inquiries via email.
They are very supportive; they just open a ticket, and they support us very professionally.
We had an issue with the Okta Workforce Identity dashboard once in 2023 when we had an outage, but it recovered in a few minutes.
Support responds immediately, but I see that some engineers are new or they don't have experience collecting logs, so they take two to three days to come back.
 

Scalability Issues

Sentiment score
7.6
CyberArk Identity offers strong scalability for diverse enterprises, with successful implementations; some users experience performance issues at higher scales.
Sentiment score
7.6
Okta Workforce Identity is highly scalable, supporting growth without performance issues, making it ideal for medium to large enterprises.
Sentiment score
7.7
Workspace ONE UEM scales effectively, integrating smoothly with cloud environments, though complexities arise in larger on-premises setups.
 

Stability Issues

Sentiment score
7.9
CyberArk Identity is praised for high stability and reliability, with a 99.9% SLA ensuring minimal disruptions and strong support.
Sentiment score
8.1
Okta Workforce Identity is praised for its stability and reliability, with users noting minimal issues and quick recovery from outages.
Sentiment score
7.6
VMware Workspace ONE UEM is stable and reliable, with the cloud version outperforming competitors despite some setup challenges.
When you have it in the cloud, you have CyberArk every time you need it.
With respect to stability, I find that stability is very good.
Okta Workforce Identity is a stable product.
 

Room For Improvement

CyberArk Identity requires enhancements in mobile management, scalability, integration, usability, governance, translation, multifactor authentication, support, and reporting.
Okta Workforce Identity needs UI improvements, better integration, enhanced support, and more features for effective user experience.
Workspace ONE UEM requires improvements in reporting, interface simplicity, support speed, pricing, platform consistency, integration, and security features.
Integration or deployment is extremely difficult for CyberArk Identity.
There's a need to enhance network performance.
Something they could improve is the management of multifactor authentication.
It could improve in the governance part, particularly regarding better role management and workflow, as I feel it is tedious on Okta.
Okta should have at least a local peering partner for countries that align with or comply with GDPR, so there are no compliance or audit questions.
I believe that if we integrate the workflows section into the main Okta Workforce Identity dashboard, it can be very useful.
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
 

Setup Cost

CyberArk Identity is costly but offers value with flexible licensing, appealing to enterprises despite potential setup costs.
Okta Workforce Identity is costly but valued by larger enterprises for its comprehensive features and straightforward setup.
VMware Workspace ONE UEM is seen as premium with flexible pricing, competitive due to features, but costs can increase.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
 

Valuable Features

CyberArk Identity integrates diverse IDs with Active Directory, enhancing security with features like MFA, SSO, and compliance tracking.
Okta Workforce Identity enhances security and efficiency through centralized management, Single Sign-On, automation, and seamless integration with applications.
Workspace ONE UEM provides efficient device management, security, and integration with user-friendly multi-platform support and centralized administration.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It is the most powerful access management system.
Being able to integrate CyberArk Identity with Microsoft Defender is valuable.
For the end user, it is beneficial as they do not have to remember a password or keep the password on a post-it for different applications; they just authenticate once to access several services and service providers.
You can only log in if you have the access, which protects the applications by avoiding cross-site scripting.
Okta enables multi-factor authentication, which enhances security, especially for SaaS applications.
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
 

Mindshare comparison

Customer Identity and Access Management (CIAM)
Identity and Access Management as a Service (IDaaS) (IAMaaS)
Unified Endpoint Management (UEM)
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Tor Nordhagen - PeerSpot reviewer
Extremely easy to work with, simple to set up, and reasonably priced
The drawback of this solution is that in our shops, many staff members sometimes have to be borrowed from one shop to another and the solution does not really support having multiple roles. The user experience we would like to have when a person works in shop A which pays their salary is that they should have access to pretty much everything. Maybe you have somebody who is a manager in that shop A, he should be able to order new wear, he should be able to change the pricing, he should be able to empty the cash registry, and ship it to the bank. But when for instance, in COVID, people had to fill in for people in shops where a lot of people were sick, then they had to actually use user accounts of people that work in shop B. If you were employed in shop A, you could not work in shop B without borrowing somebody else's user ID and password. Which is really bad. We haven't been able to work around that and Okta Workforce Identity does not have a solution for it. We are now piloting their identity governance solution. Obviously, it's easy to give somebody access, give them an account, and give them roles, but it's hard to maintain that. For example, if you moved from, say working in a shop to working in a warehouse. But why do you still have all this shop access? The solution has until now not had anything to really support the process of taking away access. But now we are in a better release program of Okta's identity governance solution. Although it's very basic, the solution has started on a journey, but identity governance is something that Okta Workforce Identity really needs to improve. The ability or the options in the solution for changing the look and feel are not good enough because in our partner portal, essentially what they have is an ugly admin interface. The admin interface is good enough for us technical people because that's all we need. We work with the product and we're able to see the data but when it comes to presenting the service portal, Okta Workforce Identity does not have any capabilities really for making it look pretty. To add branding and different graphical user interface elements than Okta basic for essentially delegated admin for the business-to-business portal is horrifying because you're essentially using the tech admin. The only option we had and used, was to take the tech admin console and strip it. so that a vendor that has some goods that are sold in the shops, when they want to add a user on their side, say a driver or a packer on their side who should know how much they've packed in a truck to come to our warehouse, then the user interface that this vendor is using, these functional people will then have to use an extremely basic user interface.
Ajit Pratap Kundan - PeerSpot reviewer
A tool that needs to improve scalability but is useful to manage user
There is a need for better user lifecycle management within VMware Identity Manager, along with better user governance, including the separation of duties of the users. In my company, we are not able to create a policy for the separation of duties of the users, so it is an area where improvement is required. The official authentication and fingerprint authentication should be part of VMware Identity Manager, and I feel these areas are currently missing. The scalability of the product needs to improve. The product should be tightly integrated with the third-party products because it's not like a customer is going to purchase all the VMware products, as they might have different solutions for different purposes.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
10%
Healthcare Company
6%
Computer Software Company
15%
Manufacturing Company
10%
Financial Services Firm
9%
Government
7%
Computer Software Company
17%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
The pricing is acceptable. It is worth considering what we are protecting with the amount charged.
What needs improvement with CyberArk Identity?
Some areas experience slowness based on the workload. There's a need to enhance network performance despite the good ...
What do you like most about Okta Workforce Identity?
Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on...
What is your experience regarding pricing and costs for Okta Workforce Identity?
Pricing for Okta is reasonably not that much, however, I don't have access to the commercial aspect.
What needs improvement with Okta Workforce Identity?
Areas for improvement with Okta Workforce Identity would be in the governance place; for me, it is light. Okta is mos...
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How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial...
What do you like most about VMware Workspace ONE?
The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offe...
 

Also Known As

Idaptive
No data available
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
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