ServiceNow and CucumberStudio compete in technology solutions. ServiceNow leads in IT service management, and CucumberStudio excels in testing and behavior-driven development.
Features: ServiceNow provides robust ITSM, automated workflows, and an enterprise solutions platform. CucumberStudio offers BDD-focused tools, promoting effective communication in agile teams and clear stakeholder collaboration.
Room for Improvement: ServiceNow could enhance user interface simplicity, reduce setup costs, and streamline integrations. CucumberStudio can improve scalability for larger teams, expand its features beyond BDD, and provide more comprehensive analytics.
Ease of Deployment and Customer Service: ServiceNow offers extensive customization, scalable deployment, and rich support resources. CucumberStudio features a simple SaaS model with minimal setup and accessible customer service, focusing on agile collaboration.
Pricing and ROI: ServiceNow has higher initial costs suitable for enterprises leading to significant long-term ROI. CucumberStudio offers a cost-effective setup for agile testing teams, delivering strong ROI for development-focused use.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 9.8% |
| CucumberStudio | 0.2% |
| Other | 90.0% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 163 |
Formerly HipTest: CucumberStudio is the leading collaboration platform for BDD - an easy-to-use tool to define ideas, test code, and learn in production from real-time insight.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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