

Find out in this report how the two Vulnerability Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
The solution provides a good ROI, especially for regular customers, offering discounts for three-year licenses.
I don't think the tool in itself is very capable of doing that, but we have XSOAR and other tool integrations done on the platform, so this can be accomplished.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Time-wise, it is probably saving the service desk a day a week.
We saved money because we were able to consolidate three different tools into one.
If I make it a high priority, they have resolved one query within 20 minutes.
If local Indian support cannot resolve an issue, global tech support aligns promptly within the agreed SLA.
Fast response times and knowledgeable staff who understand the intricacies of the system.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
Customer support from NinjaOne is excellent.
For stability, scalability, mean time to response, and potential incident investigation improvements, I would give it a nine or probably even a ten.
Onboarding endpoints and assets on Cortex Cloud by Palo Alto Networks is very easy.
The platform is able to auto-shut certain resources that are not in use through the agentless scan feature.
I would rate the scalability of NinjaOne as ten out of ten.
We easily install the agent on new servers and can create scripts to automate agent installation.
NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.
My impression of Cloud Runtime Security in stopping attacks in real-time is that I have never had an issue where it has let something through, causing an outage or concerns to the customer.
However, now in Cortex Cloud, I have not seen any lag or buffer.
My evaluation of how stable and reliable Cortex Cloud by Palo Alto Networks is very positive.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
NinjaOne is extremely stable.
Regarding the generative AI security tool, I know for sure it's Agentic.
The solution is quite premium in cost compared to alternatives such as Wiz.
There is not a clear MSP model compared to other vendors such as CrowdStrike.
Security and reporting, including business intelligence tools, are adequate.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
The solution is costly, with high-end capabilities suitable for enterprises.
Today, it is smart and easy to calculate the licenses.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
AI/ML aids in anticipating remediation for misconfigurations and vulnerabilities, and automatic remediation can be easily configured.
Cortex Cloud by Palo Alto Networks has reduced the time spent on incident investigations, and if I had to estimate, I would say it has cut our investigation time in half.
This simplifies the management of shared responsibility among different people and entities, allowing you to use one single tool instead of having dozens of different tools to orchestrate and integrate.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
| Product | Mindshare (%) |
|---|---|
| Cortex Cloud by Palo Alto Networks | 0.9% |
| NinjaOne | 0.8% |
| Other | 98.3% |

| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 1 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 4 |
Cortex Cloud by Palo Alto Networks enhances cloud security with features like AI/ML threat detection and automated remediation, ensuring real-time protection and efficient management across cloud environments.
Cortex Cloud by Palo Alto Networks offers comprehensive cloud security posture management and runtime protection. It reduces manual tasks and accelerates incident investigation through advanced threat detection and AI-driven anomaly detection. With integration to the MITRE ATT&CK framework, it boosts threat response while reducing incident resolution time. Although users find the UI complex and pricing high, its capabilities in securing AWS, Azure, and other environments, as well as its potential integration with CyberArk, emphasize its enterprise-ready design for cloud transformation across diverse industry sectors.
What are the key features of Cortex Cloud by Palo Alto Networks?Cortex Cloud by Palo Alto Networks is deployed across industries like telecom, BFSI, and manufacturing for robust cloud security. It's leveraged for detecting misconfigurations and vulnerabilities, aiding cloud transformation and compliance with standards such as GDPR and NIST. The integration across cloud infrastructures, including AWS and Azure, supports policy creation and threat management strategies for diverse enterprises.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?
What benefits can users expect?
NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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