ConnectWise ScreenConnect vs Parallels Access comparison

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ConnectWise Logo
1,910 views|1,299 comparisons
92% willing to recommend
Parallels Logo
2,407 views|2,095 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ConnectWise ScreenConnect and Parallels Access based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ConnectWise ScreenConnect vs. Parallels Access Report (Updated: March 2024).
768,857 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle.""It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had.""Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy.""The product is really easy to deploy.""Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location.""The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice.""Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing.""You can bring up a command prompt remotely and execute commands without having to disturb the user."

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"We don't have problems with stability. Everything is good.""It's got a very easy-to-use interface.""It's great that the total deployment can happen completely remotely.""Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system.""Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."

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Cons
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop.""There needs to be a way to run the agent without installing, like GoToAssist.""I really didn't care for the onboarding process and it is something that should be improved.""The recent redesign has made it slower and basically worthless.""Speed is a major factor in Automate, and the control panel is horribly slow.""There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required.""Mobile interface.""There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

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"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work.""One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers.""They could improve the reporting.""There is room for improvement in the pricing policy. The price point is pretty aggressive.""The solution may not scale well for enterprises."

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Pricing and Cost Advice
  • "Good price and works well."
  • "Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
  • "I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
  • "It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
  • "Pricing is fair for Control and the licensing is simple."
  • "The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
  • "It is priced fairly."
  • "Make sure you have enough licensing for all the techs that you have."
  • More ConnectWise ScreenConnect Pricing and Cost Advice →

  • "The licensing costs are about $100 per user."
  • More Parallels Access Pricing and Cost Advice →

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    768,857 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:I download the product for free with ConnectWise RMM's license.
    Top Answer:All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas where… more »
    Top Answer:Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system.
    Top Answer:It's around $125 per user per year. It is a one-time charge for installation and implementation, which is a small cost we charge to our customers. However, it's not from our solution side. Basically… more »
    Top Answer:There is room for improvement in the pricing policy. The price point is pretty aggressive. Since it is not very resource hungry, it doesn't require dedicated servers like high-end solutions do, so… more »
    Ranking
    8th
    out of 44 in Remote Access
    Views
    1,910
    Comparisons
    1,299
    Reviews
    5
    Average Words per Review
    504
    Rating
    9.6
    11th
    out of 44 in Remote Access
    Views
    2,407
    Comparisons
    2,095
    Reviews
    2
    Average Words per Review
    462
    Rating
    8.5
    Comparisons
    Also Known As
    ConnectWise Control, ScreenConnect
    Learn More
    Overview

    With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

    Parallels Access is a fast, simple, and reliable remote access software that allows you to connect to your computer from anywhere. Parallels Access can access all your applications, files, and computers.
    Sample Customers
    Jon Rosen Systems
    Gilt Groupe K.K.
    Top Industries
    REVIEWERS
    Hospitality Company11%
    Healthcare Company11%
    Media Company11%
    Wellness & Fitness Company11%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Healthcare Company8%
    Financial Services Firm8%
    Comms Service Provider7%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Educational Organization10%
    Comms Service Provider10%
    University9%
    Company Size
    REVIEWERS
    Small Business54%
    Midsize Enterprise21%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise17%
    Large Enterprise51%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise20%
    Large Enterprise52%
    Buyer's Guide
    ConnectWise ScreenConnect vs. Parallels Access
    March 2024
    Find out what your peers are saying about ConnectWise ScreenConnect vs. Parallels Access and other solutions. Updated: March 2024.
    768,857 professionals have used our research since 2012.

    ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while Parallels Access is ranked 11th in Remote Access with 5 reviews. ConnectWise ScreenConnect is rated 8.4, while Parallels Access is rated 8.8. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Parallels Access writes "Allows users to access and operate their computers remotely". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Parallels Access is most compared with Microsoft Remote Desktop Services, TeamViewer, Splashtop Remote Support, VNC Connect and TeamViewer Tensor. See our ConnectWise ScreenConnect vs. Parallels Access report.

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    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.