We performed a comparison between ConnectWise Automate and ScienceLogic based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."It allows us to manage all client requests, jobs and invoicing."
"Remote access and detailed monitoring help us support our equipment."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"A good automated scripts feature."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"This product saves us a lot of time and increases our efficiency."
"The initial setup is easy and the deployment is quick."
"Maybe they could improve the capability to be multi-tenant."
"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."
"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."
"Dynamic Component Mapping is key and unique."
"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."
"The power flow is great."
"Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."
"When it comes to features, the power pack is the most valuable."
"The solution provides good infra-monitoring features."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"ScienceLogic could improve the implementation, it could be made easier."
"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."
"The product is not user-friendly."
"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."
"The product must educate its strategic partners for deployment."
"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."
"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while ScienceLogic is ranked 12th in IT Infrastructure Monitoring with 42 reviews. ConnectWise Automate is rated 7.4, while ScienceLogic is rated 8.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium, whereas ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Zabbix.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
