No more typing reviews! Try our Samantha, our new voice AI agent.

ConnectWise Automate vs Oracle Enterprise Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
Oracle Enterprise Manager
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
129
Ranking in other categories
Database Development and Management (3rd), Server Monitoring (7th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.5%, up 6.3% compared to last year.
Oracle Enterprise Manager, on the other hand, focuses on Database Development and Management, holds 3.1% mindshare, down 5.9% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate6.5%
Kaseya VSA15.0%
NinjaOne12.0%
Other66.5%
Remote Monitoring and Management (RMM)
Database Development and Management Mindshare Distribution
ProductMindshare (%)
Oracle Enterprise Manager3.1%
Redgate SQL Toolbelt Essentials4.5%
Spotlight4.0%
Other88.4%
Database Development and Management
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
reviewer996648 - PeerSpot reviewer
Founder and President at a training & coaching company with 1-10 employees
Extensive functionality impresses despite occasional setup complexity
The functions and features of Oracle Enterprise Manager that I have found most valuable are its evolution from being problematic in 10g and 11g versions to becoming better and more stable. Now it has become a significantly improved product. We have integrated identity management, and we are using it for normal database examination, tuning, and performance. We are working with STATSPACK and similar tools that are integrated in Oracle Enterprise Manager. We are currently working with version 13.5, having upgraded from 13.4 last year. Automation is useful for improving operational efficiency, and there are many more opportunities to automate outside the databases. Not many things need to be automated inside the databases. We have jobs running, imports, exports, and similar tasks. To automate these processes, we utilize the Scheduler from Oracle, which is managed in the databases by the vendor. This is not part of our DBA functions in Oracle Enterprise Manager.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"ConnectWise Automate's interface is pretty easy to use; it's pretty intuitive to get around and navigate it, and it does what I need, which is usually connecting to the client and customers systems so I can just help them from home or from work."
"This product saves us a lot of time and increases our efficiency."
"The most value we get from this solution is that everything is on a patch cycle, so all my team has to do is go through patches, whereas previously, they were doing all the patches manually."
"Scripting and patch management are really important for us, and Patch Manager is something that we use a lot and is one of the most useful features for us for controlling patches and other things for different clients."
"It allows us to manage all client requests, jobs and invoicing."
"The reporting on the product is great."
"Because of the system's capabilities, my team is able to significantly reduce the work that they were previously doing, more than 40%, in my opinion."
"I like the performance tuning features, particularly since it gives me a good glimpse of what has been happening."
"The 13cR2 updates to the OEM family, strongly integrate Cloud (off-site, hybrid and on-premise) services providing a seamless way to see all of your resources regardless of where they are deployed."
"It's user friendly."
"I have found the singular GUI feature very helpful. Fewer DBA resources can be allocated with Toad licenses."
"Oracle Enterprise Manager is a scalable solution."
"What I like most about Oracle Enterprise Manager are its features, particularly the active session history. It provides insights into SQL, and I use it regularly to identify potential issues."
"The dashboards are great for gathering analytic information and seeing where the problems are."
"Go ahead and implement it, as you'll find that it is very useful for infrastructure related tasks."
 

Cons

"The solution needs to improve Event ID monitoring big time. They're behind the game on the other RMMs, and we support multiple RMMs."
"I know we get some false positives at times, where things report offline and then when we connect to them with control they're connectable."
"The fixed client for Automate is slow. The web client is not very intuitive."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Their support needs to be better."
"Their support needs to be better."
"We would like to have a single dashboard for monitoring and controlling all of our products."
"If you see the documentation, it's not really that much good."
"I would like to see more functionality/information in Standard Edition Oracle for the same performance analysis."
"We would like to have a single dashboard for monitoring and controlling all of our products. This would add value, for us, because as it is now, we have to go to different screens to check different products."
"Better mobile access would be useful."
"We could use it but definitely with some effort we can streamline much better and sometimes some box here and there, like 13C you have to really wait, but there are great features. Just have to make sure it is a stable product."
"There are limited numbers of other OEM devices that can be integrated into enterprise management that can be scaled by Oracle by adding other OEM devices to enterprise management."
"The user interface is not very interactive. It needs improvement."
 

Pricing and Cost Advice

"I believe Automate is available for around $2."
"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"The basic functions are free. You only pay license fees for advanced features."
"The product is highly-priced."
"I rate Oracle Enterprise Manager’s pricing a five out of ten."
"The pricing is very high."
"There are a few bugs with the software which require opening SRs with Oracle Support which contribute to the day-to-day cost. Perhaps 8 hours per month is spent dealing with support, just as a rough guess."
"Be careful to only enable the packs for which you have a license as this is an issue we see time and again."
"The product’s price is reasonable."
"The licensing is the responsibility of our customers."
report
Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
885,728 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Performing Arts
9%
Computer Software Company
8%
Healthcare Company
7%
Outsourcing Company
7%
Financial Services Firm
9%
Marketing Services Firm
8%
Manufacturing Company
7%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise25
Large Enterprise81
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Oracle Enterprise Manager?
What I like most about Oracle Enterprise Manager are its features, particularly the active session history. It provides insights into SQL, and I use it regularly to identify potential issues.
What is your experience regarding pricing and costs for Oracle Enterprise Manager?
I would rate the pricing of Oracle Enterprise Manager as very expensive, definitely deserving a 10 out of 10.
What needs improvement with Oracle Enterprise Manager?
The weaknesses I would like to address in Oracle Enterprise Manager involve the dealing of Grid Infrastructure. Oracle Enterprise Manager's handling of Grid Infrastructure needs some improvement. I...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
7-Eleven, Halliburton, Cisco, Garmin, Nationwide, Korea Telecom, Allied Irish Bank
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: March 2026.
885,728 professionals have used our research since 2012.