Try our new research platform with insights from 80,000+ expert users

ConnectWise Automate vs Oracle Enterprise Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (9th)
Oracle Enterprise Manager
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
127
Ranking in other categories
Database Development and Management (1st), Server Monitoring (3rd)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.6%, down 9.9% compared to last year.
Oracle Enterprise Manager, on the other hand, focuses on Database Development and Management, holds 5.1% mindshare, down 9.0% since last year.
Remote Monitoring and Management (RMM)
Database Development and Management
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
Muhammad Usman Muzaffar - PeerSpot reviewer
Provides good stability and has an easy implementation process
It is a good tool for monitoring databases. It enhances the overall visibility within the database The older version of the product works with Flash technology. Although the latest version works with Java, it still requires Flash technology. It should utilize only a Java plugin to visualize your…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is easy and the deployment is quick."
"Remote access and detailed monitoring help us support our equipment."
"This product saves us a lot of time and increases our efficiency."
"The implementation is nice and easy."
"The database is great. It's a nicely ordered database."
"Maybe they could improve the capability to be multi-tenant."
"It's definitely improved the help-desk servicing, et cetera."
"It is very scalable."
"This solution allows us to quickly drill down when there are issues."
"We use it extensively for performance tuning testing, monitoring, and configuration."
"One of the most valuable features of Oracle Enterprise Manager has been the preventive reporting capability."
"With ASH Analytics, ADDM, Real-Time SQL Monitoring, SQL Tuning Advisor, we can measure SLAs, detect performance hotspots, perform deep diagnostics into specific tiers, tune applications, and remediate."
"It is a stable solution...The initial setup of Oracle Enterprise Manager was straightforward."
"It allows me to manage resources effectively and monitor active sessions."
"We use Oracle Enterprise Manager for a lot of services like ERP and PLM."
"The best part is the efficient database performance monitoring and the ability to take actions directly from there."
 

Cons

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The fixed client for Automate is slow. The web client is not very intuitive."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"Their support needs to be better."
"Technical support was helpful."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"The menu doesn't always load properly."
"Patching. It's extremely difficult to determine what requires patching and the process to patch each component is slightly different."
"The areas where Oracle Enterprise Manager could improve include the dashboarding, which could be made more intuitive, and the drill-down reporting, which can and should be enhanced."
"The product is pretty comprehensive, but quite resource hungry. This might be due to the majority of the application seemingly being written in Java."
"The solution is considered expensive."
"The fact that Oracle Enterprise Manager is an expensive solution is a matter of concern and needs to be considered for improvement."
"The solution has a very large resource system. It's too big. There are too many items."
"The deployment is not straightforward."
"The interface could be more friendly for basic users."
 

Pricing and Cost Advice

"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"There is only the standard licensing fee. There are no other costs."
"We are satisfied with the pricing."
"The pricing is very high."
"There are a few bugs with the software which require opening SRs with Oracle Support which contribute to the day-to-day cost. Perhaps 8 hours per month is spent dealing with support, just as a rough guess."
"The basic functions are free. You only pay license fees for advanced features."
"Oracle Enterprise Manager is a free-of-cost solution. Oracle Enterprise Manager can be expensive only if you go for its licensing part."
"The product is highly-priced."
"The solution is free."
report
Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
850,760 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
49%
Computer Software Company
10%
Real Estate/Law Firm
4%
Financial Services Firm
4%
Educational Organization
75%
Financial Services Firm
5%
Computer Software Company
4%
Government
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Oracle Enterprise Manager?
What I like most about Oracle Enterprise Manager are its features, particularly the active session history. It provides insights into SQL, and I use it regularly to identify potential issues.
What is your experience regarding pricing and costs for Oracle Enterprise Manager?
In terms of pricing, Oracle Enterprise Manager is on the premium side compared to other monitoring tools. While I cannot comment definitively on whether it is high or low, this depends on the custo...
What needs improvement with Oracle Enterprise Manager?
Currently, we are using version 13.5, which is very helpful. However, adding AI features for automated replies or helpdesk support would improve Oracle Enterprise Manager ( /products/oracle-enterpr...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
7-Eleven, Halliburton, Cisco, Garmin, Nationwide, Korea Telecom, Allied Irish Bank
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: April 2025.
850,760 professionals have used our research since 2012.