ConnectWise Automate vs Microsoft Endpoint Configuration Manager comparison

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Executive Summary

We performed a comparison between ConnectWise Automate and Microsoft Endpoint Configuration Manager based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The database is great. It's a nicely ordered database.""It's definitely improved the help-desk servicing, et cetera.""Maybe they could improve the capability to be multi-tenant.""Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""The most value we get from this solution is that everything is on a patch cycle.""The initial setup is easy and the deployment is quick.""A good automated scripts feature.""It is very scalable."

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"It is a very good solution. It has a good interface and is easy to use. On top of that, it is very reliable in terms of distribution as well as getting the report.""SCCM does everything from A to Z for a Windows operating system.""The most valuable feature of SCCM is the application distribution.""The initial setup is fairly straightforward.""It lets you know what your infrastructure is like and what state you are in.""The solution effectively handles inventory management, deployment, and reporting.""It's helped us solve problems surrounding patching, installing, and reporting different patches, etc., on the virtual machines.""The most valuable feature of Microsoft Endpoint Configuration Manager is patch management."

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Cons
"The fixed client for Automate is slow. The web client is not very intuitive.""Scheduling of automation could be improved and made more simple.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.""They could use some automated alerts particularly when we're talking about an MSP that might shoot over.""In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.""This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen.""Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard.""There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

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"The solution is a bit heavy on the sources such as RAM or CPU and the software needs to be a bit lighter.""The configuration of Microsoft Endpoint Configuration Manager could be improved, it is a bit complicated.""Based on my experience with SCCM 2016, the main, big issue is not having a good user-friendly environment. It needs much better GUI.""It should provide the ability to remotely connect to mobile devices. There are some solutions that are doing that, but with Microsoft Intune, the only way to remotely connect to devices outside the organization and mobile devices is by using TeamViewer. It is pretty strange for a big company like Microsoft to not have something for that.""It would be nice to have everything in one place. Now they have Intune for the desktops and SCCM to handle their servers.""There should probably be better remote support. They should also continue to improve on patch management, patching, and creating or turning products in software into deployable apps.""I'm looking for a single solution for all discovery needs. It fulfills about 40% of the requirements, and I'd like to see the other 60% so that I don't have to keep doing this.""I would like to see more automation."

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Pricing and Cost Advice
  • "From what I've overheard, it is pretty comparable to other solutions in terms of price."
  • "I believe Automate is available for around $2."
  • "I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
  • More ConnectWise Automate Pricing and Cost Advice →

  • "When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools."
  • "Its price is okay because it is part of our licensing."
  • "Presently, I am using a free trial version."
  • "We have to pay for a license."
  • "The price model is different for every client."
  • "For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."
  • "Its licensing is quite complicated because we are getting the license not only for SCCM but for the full Microsoft package. We don't need to pay for a separate license. We need to have one license that includes everything we need, such as Windows, Microsoft 365, SCCM, encryption, and so on. So, we don't have a specific price for it. Perhaps, it is good that it includes the full suite of licensing of Microsoft. It is expensive, but we are getting a lot of features."
  • "As far as I know, it is an annual operating expense license."
  • More Microsoft Endpoint Configuration Manager Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for… more »
    Top Answer:From what I've overheard, it is pretty comparable to other solutions in terms of price.
    Top Answer:In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all… more »
    Top Answer:Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your… more »
    Top Answer:ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily and… more »
    Top Answer:The solution effectively handles inventory management, deployment, and reporting.
    Ranking
    Views
    4,519
    Comparisons
    3,778
    Reviews
    10
    Average Words per Review
    610
    Rating
    7.2
    2nd
    out of 31 in Server Monitoring
    Views
    39,727
    Comparisons
    28,135
    Reviews
    36
    Average Words per Review
    504
    Rating
    8.2
    Comparisons
    Also Known As
    LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
    System Center Configuration Manager (SCCM )
    Learn More
    Overview

    ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

    Microsoft Endpoint Configuration Manager (MECM, formerly SCCM or System Center Configuration Manager) is a software management suite that allows users to manage large numbers of Windows-based computers and servers.

    Configuration Manager features software distribution, operating system deployment, remote control, network protection, security management, patch management, and hardware and software inventory, among other services. It allows you to set configuration and security policies, keep your software up-to-date, and monitor your system status while giving your employees access to corporate applications on whatever devices they choose.

    Configuration Manager allows you to manage computers using macOS, Windows UNIX, or Linux, and mobile devices running iOS, Windows, or Android operating systems. It can be integrated with Microsoft Intune, allowing you to manage computers connected to a corporate network.

    With Configuration Manager, you can manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving your employees access to corporate applications on the devices that they choose.

    Benefits and Features

    • Proactively manage all device life cycles, starting from purchase all the way to retirement.
    • Automatically deploy software as well as printers to devices, using a common software library.
    • Deploy upgrades and patches to your operating system.
    • Ensure that all devices are patched, encrypted, and secured in compliance with security best practices.
    • Provide mobile device management functionality, which includes the ability to reboot and/or lock devices remotely.
    • Provide end users with “self-service” so that they can update machines when it is convenient for them.

    Reviews from Real Users:

    Users of MECM like that it is stable and flexible. Patching is one of its most useful features, although users cite many other features as useful as well. One user stated that "It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments." Overall, “the entire solution, from end to end, is excellent.

    Offer
    Learn more about ConnectWise Automate
    Learn more about Microsoft Endpoint Configuration Manager
    Sample Customers
    I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
    Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company25%
    Comms Service Provider11%
    Government6%
    Retailer5%
    REVIEWERS
    Financial Services Firm18%
    Computer Software Company15%
    Manufacturing Company12%
    Insurance Company9%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Comms Service Provider11%
    Government10%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business77%
    Midsize Enterprise15%
    Large Enterprise8%
    VISITORS READING REVIEWS
    Small Business43%
    Midsize Enterprise15%
    Large Enterprise42%
    REVIEWERS
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise16%
    Large Enterprise66%
    Buyer's Guide
    Remote Monitoring and Management Software
    November 2022
    Find out what your peers are saying about Atera, Kaseya, ConnectWise and others in Remote Monitoring and Management Software. Updated: November 2022.
    654,218 professionals have used our research since 2012.

    ConnectWise Automate is ranked 3rd in Remote Monitoring and Management Software with 10 reviews while Microsoft Endpoint Configuration Manager is ranked 2nd in Server Monitoring with 38 reviews. ConnectWise Automate is rated 7.2, while Microsoft Endpoint Configuration Manager is rated 8.2. The top reviewer of ConnectWise Automate writes "A nicely ordered database and good UI but needs better monitoring". On the other hand, the top reviewer of Microsoft Endpoint Configuration Manager writes "Lets us remotely deploy and manage thousands of devices over the network". ConnectWise Automate is most compared with Continuum Command, N-able N-sight Remote Monitoring & Management, Kaseya VSA, Datto Remote Monitoring and Management and PRTG Network Monitor, whereas Microsoft Endpoint Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and AWS Systems Manager.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.