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Code42 Incydr vs Infrascale Backup & Disaster Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Code42 Incydr offers cost savings, enhanced security, reduced downtime, and increased productivity, leading to a high return on investment.
Sentiment score
8.0
<p>Infrascale Backup &amp; Disaster Recovery boosts ROI with rapid recovery, cost reduction, increased profitability, and enhanced IT efficiency.</p>
 

Customer Service

Sentiment score
8.8
Code42 Incydr's customer service is highly praised for its responsiveness, professionalism, clear communication, expert support, and comprehensive resources.
Sentiment score
8.5
<p>Infrascale's Backup &amp; Disaster Recovery service boasts responsive, proactive support with knowledgeable staff, quick resolutions, and user satisfaction.</p>
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
Their average mean time to resolve open tickets is an hour.
 

Scalability Issues

Sentiment score
7.9
Code42 Incydr is highly scalable and integrates seamlessly, with minor setup issues but reliable performance for growing and established businesses.
Sentiment score
6.7
Infrascale Backup offers scalable, efficient management but may need upgrades for hardware and capacity during significant growth.
One person can manage hundreds and hundreds of endpoints without any issues.
 

Stability Issues

Sentiment score
7.8
Code42 Incydr is highly reliable and stable, with users rarely encountering any issues, bugs, crashes, or glitches.
Sentiment score
8.5
Users find Infrascale Backup reliable with minimal issues; responsive support and improved usability enhance overall satisfaction.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
 

Room For Improvement

Code42 Incydr could enhance support, efficiency, and features, especially for newcomers and those relying on content-specific filtering.
Users seek improved pricing clarity, bandwidth control, security, integration, dashboard functionality, intuitive interface, SSDs, and flexible licensing.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
 

Setup Cost

Infrascale's pricing is competitive and flexible, though users find the licensing structure complex and occasionally higher than competitors.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
The per-terabyte pricing is very competitive compared to the others.
 

Valuable Features

Code42 Incydr is user-friendly, offers continuous backups, excellent visibility for remote workforces, and customizable risk-scoring with minimal resource use.
Infrascale offers easy, rapid disaster recovery with robust features like fast VM boot-up, centralized management, and strong data protection.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
 

Categories and Ranking

Code42 Incydr
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
78
Ranking in other categories
Data Loss Prevention (DLP) (26th)
Infrascale Backup & Disaste...
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
Backup and Recovery (63rd), Cloud Backup (48th), Disaster Recovery as a Service (8th), Disaster Recovery (DR) Software (29th), SaaS Backup (42nd)
 

Featured Reviews

Chuck_Mackey - PeerSpot reviewer
Provides comprehensive visibility and protection, helps in identifying the gaps in security, and comes with excellent onboarding support
In a couple of instances, we had a little bit of trouble in getting it distributed throughout the organization. We ultimately managed to do it, but they talk about it being a pretty simple process, and it became a little laborious. It would just turn away. The agents were not being distributed. It was just churning and churning and churning. When we were looking for specific categories of data, it was getting bogged down, but that was not even so much Code42, although some of it was their issue. It really has to do with the overall infrastructure and what the organization is prepared to do. If the infrastructure or the networking is a little hinky or you don't have a really finely tuned network infrastructure environment and your patches aren't up to date on your servers and your endpoints, it could get a little sticky. Other than that, it was okay. We really didn't have much problem beyond that. It took a couple of days to sort that out, but it was no big deal.
Harry Vining - PeerSpot reviewer
The overall ease of use and ease of management using the dashboard is excellent
I can't really think of anything that really needs to be improved from my perspective, because I only use the backup. Maybe someone who is using something else might have a different opinion on that. But for the online backup and recovery tool, I'm not going to say there's anything that needs improvement. They can always improve stuff. But from the top of my head, I can't think of anything. It does what it needs to do. That's it. It doesn't need to do anything more than what it does and nothing less than what it's doing. The Infrascale dashboard when it comes to centralized deployment and configuration is excellent. I have no problems with the solution. They could always make it better. They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement, but there's nothing on the top of my head that's saying, "Hey, this is what needs to be fixed." But, the programmers are probably working on their own things. So, there's always room for improvement.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
11%
Financial Services Firm
7%
Retailer
6%
Financial Services Firm
18%
Computer Software Company
17%
Real Estate/Law Firm
11%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your primary use case for Code42 Incydr?
Data Leakage Protection on large scale environments. This can be to protect against leakage on endpoints and servers that consist of highly classified or propriety information. It can be added on a...
What is your experience regarding pricing and costs for Infrascale Platform?
I appreciate their pricing. We went for this solution for its pricing. If a colleague at another organization is considering Infrascale Backup &amp; Disaster Recovery but is concerned about the pri...
What needs improvement with Infrascale Platform?
I'm a little bit disappointed that over the last year and a half, there hasn't been too much contact from them regarding what's going to be new or coming out. I have another call scheduled with one...
What is your primary use case for Infrascale Platform?
We're using Infrascale Backup &amp; Disaster Recovery for disaster recovery and onsite backup from various server environments such as VMware and Microsoft Azure.
 

Also Known As

Code42 Next-Gen DLP, Code42 Next-Gen Data Loss Protection, Code42 Forensic File Search, Code42 Backup + Restore
Infrascale Platform
 

Overview

 

Sample Customers

Adobe, Okta, Samsung, Taylormade, Boston University, Lending Club, North Highland, Stanford University, Ping Identity, Qualcomm, Pandora.
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about Code42 Incydr vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: April 2025.
850,760 professionals have used our research since 2012.