IT Central Station is now PeerSpot: Here's why

CloudHealth vs ServiceNow comparison

Cancel
You must select at least 2 products to compare!
VMware Logo
4,922 views|3,655 comparisons
ServiceNow Logo
48,598 views|33,321 comparisons
Featured Review
Buyer's Guide
Cloud Management
June 2022
Find out what your peers are saying about VMware, Turbonomic, an IBM company, Nutanix and others in Cloud Management. Updated: June 2022.
611,060 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features.""It's stable. For report presentation, it's been fast.""The thing that CloudHealth does well is billing. It does really well on the billing part.""The pricing is rather competitive right now.""The solution is good for cloud cost management."

More CloudHealth Pros →

"You can scale the solution.""The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing.""The workflow makes things extremely efficient and it improves effectiveness.""Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile.""What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards.""For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise.""There are many expansions available.""It is robust and very user-friendly."

More ServiceNow Pros →

Cons
"The performance and accuracy of Cloud Health need to be improved.""CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level.""The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones.""The Perspectives feature could be better.""I think the dashboards could be improved."

More CloudHealth Cons →

"They need to be providing vendors and implementation partners with materials and guidance on implementation.""if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future.""When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly.""The interface can be a bit more intuitive.""All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use.""Complexities in the organization made the initial deployment complex.""Performance could be improved.""The capital expenditure neeed to get the tool up and running is extensive."

More ServiceNow Cons →

Pricing and Cost Advice
Information Not Available
  • "The licenses are expensive."
  • "The setup cost is high compared to others, especially when the scope is not fixed."
  • "I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
  • "$230 per user."
  • "It is very expensive because it is a big organization. You have to pay for additional things."
  • "ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
  • "There are licensing fees."
  • "The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
  • More ServiceNow Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.
    611,060 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The solution is good for cloud cost management.
    Top Answer:The solution can be quite expensive. We tend to charge the clients and make some money on the margins, however, overall, it's a pricey option.
    Top Answer:CloudHealth needs to start building out Turbonomic-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level… more »
    Top Answer:Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:There are several differences between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
    Top Answer:Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data.
    Ranking
    10th
    out of 75 in Cloud Management
    Views
    4,922
    Comparisons
    3,655
    Reviews
    3
    Average Words per Review
    577
    Rating
    8.0
    Views
    48,598
    Comparisons
    33,321
    Reviews
    78
    Average Words per Review
    574
    Rating
    8.2
    Comparisons
    Learn More
    Overview

    CloudHealth provides hybrid cloud management software designed to help organizations increase their visibility across public and private cloud infrastructure. The CloudHealth platform helps IT teams manage resources and costs across cloud environments.

    Key Features of CloudHealth

    The main features of CloudHealth’s platform include:

    • Collecting data: The tool automatically collects and correlates data from your organization's cloud.
    • Reporting and analysis: Your IT team can visualize and analyze collected data via custom reports and a central dashboard so you can monitor performance.
    • Cost management: The platform allows you to monitor the costs of cloud computing resources so you can identify which user category spends the most.
    • Governance and security: CloudHealth provides IT governance, automation, policy management, and authorization. A high level of governance helps keep your business compliant. There are several security tools included, like role-based access controls. The platform integrates with public cloud providers' security and monitoring tools.
    • Integrations: The system integrates well with public cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform.

    Besides cloud management, CloudHealth delivers features to help with public cloud migration. For example, the platform enables you to calculate the total cost of ownership of a cloud deployment. You can identify which workloads you’ll move to the cloud first based on application dependencies.

    Service Tiers

    There are several editions of the service:

    • CloudHealth advanced is geared for organizations that are still growing their cloud investment or haven’t achieved cloud management maturity yet in their journey.
    • CloudHealth enterprise is geared for organizations that are advanced in their cloud transportation. This edition includes advanced capabilities.
    • Cloud Enterprise plus is geared for organizations building a cloud center of excellence and requiring simplified financial management and streamlined operations.

    Benefits of CloudHealth

    • Simplifies financial management

    You can report spending by cost center. This will drive financial accountability, thus lowering your cloud spending. It gives you visibility over who is using your cloud, with what device, and from where. It offers granular visibility into the public or hybrid cloud, monitoring cloud usage by line of business.

    • Streamline operations

    You can create custom policies to automate daily cloud operations. This reduces risk and accelerates decision-making. The granular visibility enables continuous monitoring of cloud usage and analysis of performance, resulting in more accurate capacity planning. It reduces risk and accelerates decision-making, identifying opportunities to increase cloud usage efficiency and reduce spending.

    The CloudHealth platform improves resource utilization with custom rightsizing recommendations for your workloads. You can track performance and compare it with your provisioned capacity, thus optimizing your assets.

    • Enhances security and compliance

    CloudHealth empowers your cloud’s security posture with real-time visibility. You can detect misconfigurations based on security rules and custom policies. The platform enables you to prioritize issues based on quantitative risk scores and gives you visual context to investigate and remediate issues quickly. CloudHealth continuously tracks compliance scores with real-time detection audits. There is automated reporting for frameworks such as SOC 2, HIPAA, GDPR, and PCI. CloudHealth integrates with SIEM systems to provide visibility for security operations teams. The system can ingest data from cloud-native threat feeds, raise immediate alerts, correlate threats, and investigate issues.

    Reviews from Real Users

    Lorna L., Product Manager at a comms service provider, says, "We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."

    "The thing that CloudHealth does well is billing,” adds Mike S., DevSecOps Engineer at Cloudstronaut LLC.

    A Director Cloud Program & Platform Strategy at Zones, Inc states that "The solution is good for cloud cost management."



    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Offer
    Learn more about CloudHealth
    Learn more about ServiceNow
    Sample Customers
    Pinterest, Dow Jones, RhythmOne, Ziff Davis, Acquia, Mentor Graphics, Lookout, Veracode, SwiftKey, Amtrak, Shi, Imgur, SumoLogic, NewsUK, Cloudera, Canvas
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company30%
    Comms Service Provider16%
    Financial Services Firm7%
    Manufacturing Company5%
    REVIEWERS
    Computer Software Company16%
    Financial Services Firm16%
    Healthcare Company9%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider13%
    Government8%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business43%
    Midsize Enterprise14%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise14%
    Large Enterprise71%
    REVIEWERS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise15%
    Large Enterprise69%
    Buyer's Guide
    Cloud Management
    June 2022
    Find out what your peers are saying about VMware, Turbonomic, an IBM company, Nutanix and others in Cloud Management. Updated: June 2022.
    611,060 professionals have used our research since 2012.

    CloudHealth is ranked 10th in Cloud Management with 5 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 80 reviews. CloudHealth is rated 8.0, while ServiceNow is rated 8.2. The top reviewer of CloudHealth writes "Very good technical support with good IaaS capabilities but needs more visibility on SaaS". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". CloudHealth is most compared with Cloudability, Azure Cost Management, VMware vRealize Operations (vROps), IBM Turbonomic and vCloud Director, whereas ServiceNow is most compared with Microsoft PowerApps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Pega BPM.

    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.