We performed a comparison between ServiceNow and VMware Aria Cost powered by CloudHealth based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The solution integrates well with other products."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"The subsequent chain of tasks, I believe, is valuable."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"The solution is useful for cloud transparency and visibility in reports and dashboards that I have generated, especially the pre-populated dashboards."
"The pricing is rather competitive right now."
"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."
"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."
"This solution is fast and very easy to understand, even if you are not a technician."
"It's stable. For report presentation, it's been fast."
"The solution is good for cloud cost management."
"The scalability needs improvement."
"There is room for improvement in price."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"Making a mobile version would be helpful."
"The user interface for accessing assistance sometimes disconnects."
"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."
"They should provide information or tools to tune the cloud resources according to the environment size."
"If you are working with the OS you need help and other connectors to get more information."
"The Perspectives feature could be better."
"I would like to see better integration from CloudHealth to create easier setup and implementation."
"The performance and accuracy of Cloud Health need to be improved."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."
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ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews while VMware Aria Cost powered by CloudHealth is ranked 15th in Cloud Management with 9 reviews. ServiceNow is rated 8.4, while VMware Aria Cost powered by CloudHealth is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Cost powered by CloudHealth writes "Useful for Cloud transparency and visability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Cost powered by CloudHealth is most compared with Azure Cost Management, IBM Turbonomic, VMware Aria Operations, Cloudability and CloudCheckr .
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