Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
| Product | Market Share (%) |
|---|---|
| ServiceNow | 21.5% |
| JIRA Service Management | 8.8% |
| BMC Helix ITSM | 8.1% |
| Other | 61.6% |
| Product | Market Share (%) |
|---|---|
| VMWare Tanzu CloudHealth | 1.9% |
| VMware Aria Automation | 9.8% |
| Morpheus | 7.7% |
| Other | 80.6% |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 163 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
VMware Tanzu CloudHealth, formerly known as VMware Aria Cost Powered by CloudHealth, is a specialized cloud management platform tailored for Multi-Cloud Cost Optimization. It offers comprehensive visibility into cloud spending across various providers, enabling users to identify areas for optimization and make informed resource allocation decisions. With features like reserved instance management, resource rightsizing, and automated cost governance policies, it facilitates financial management for optimal cost efficiency. Beyond cost optimization, Tanzu CloudHealth enhances cloud operations through workload optimization and governance automation, catering to multi-cloud environments encompassing public, private, and hybrid clouds. Its primary focus remains on enabling organizations to effectively manage and reduce cloud expenditures while supporting operations across diverse cloud platforms.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
