ServiceNow vs VMWare Tanzu CloudHealth comparison

The compared ServiceNow and Broadcom solutions aren't in the same category. ServiceNow is ranked #1 in ISM , with an average rating of 8.6, and holds a 19.6% mindshare in the category. Broadcom is ranked #29 in CM , and holds a 1.7% mindshare. Additionally, 91% of ServiceNow users are willing to recommend the solution, compared to 88% of Broadcom users who would recommend it.

ServiceNow

Read 224 ServiceNow reviews

23,304 Views
6,991 Comparison Views

91% willing to recommend

VMWare Tanzu CloudHealth

Read 9 VMWare Tanzu CloudHealth reviews

1,426 Views
841 Comparison Views

88% willing to recommend

ServiceNow

VMWare Tanzu CloudHealth

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ServiceNow and VMWare Tanzu CloudHealth based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC Helix and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: October 2025).

Buyer's Guide

IT Service Management (ITSM)

October 2025

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Helped 873,085 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

VMWare Tanzu CloudHealth

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Management (29th), Cloud Cost Management (6th)

Mindshare comparison

ServiceNow and VMWare Tanzu CloudHealth aren’t in the same category and serve different purposes. ServiceNow is designed for IT Service Management (ITSM) and holds a mindshare of 19.6%, down 25.7% compared to last year.
VMWare Tanzu CloudHealth, on the other hand, focuses on Cloud Management, holds 1.7% mindshare, down 2.3% since last year.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
ServiceNow	19.6%
JIRA Service Management	8.3%
BMC Helix ITSM	7.5%
Other	64.6%

IT Service Management (ITSM)

Cloud Management Market Share Distribution
Product	Market Share (%)
VMWare Tanzu CloudHealth	1.7%
VMware Aria Automation	9.4%
Morpheus	7.0%
Other	81.9%

Cloud Management

Featured Reviews

Anil Rao

Vice President Delivery & Operations at Rezilyens

Have reduced L1 dependency and improved incident resolution through AI-powered automation

To make ServiceNow better, they should reduce their pricing, especially because there's a lot of competition. Many customers have moved to ManageEngine because they cannot afford the license cost. The price should be reduced by at least 40%. The setup of ServiceNow is sometimes complex when new updates or versions are released. When they introduce something new, they should provide training to understand the new features and their functionality. We sometimes get stuck and have to call them to learn about the changes in the latest version. They should communicate the changes made from older versions to new versions, which features are not available, which features have changed, and how to implement them. If the communication part was handled properly, it would benefit us.

Read full review

Steve Staten

Cloud Advisor Specialist at Converge Technology Solutions Corp

The solution has excellent scalability, great dashboards, and is stable

I use the solution daily, multiple hours a day to identify possible savings by analyzing the various displays as well as the policies for possible cost savings for our customers CloudHelth has helped our organization with trying to right-size virtual machines based on current utilization and…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."

"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."

"Straightforward tool."

"The solution has a user-friendly interface."

"ServiceNow helps to improve IT incident handling in a more comprehensive way, and the latest version provides extensive information, including AI that allows us to program it in such a way that our L1 support can be eliminated."

"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."

"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."

"I have definitely seen a positive impact of ServiceNow on our company and customer processes, including time savings and money savings."

More ServiceNow pros

"This solution is fast and very easy to understand, even if you are not a technician."

"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."

"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."

"The solution is good for cloud cost management."

"It's stable. For report presentation, it's been fast."

"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."

"The pricing is rather competitive right now."

"The most valuable thing I have found is the cost saving recommendations"

More VMWare Tanzu CloudHealth pros

Cons

"It's a little expensive compared to other tools."

"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."

"The Express edition does not allow the option for scripting."

"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."

"The customer service of the product right now isn't very good. It's an aspect they really need to improve."

"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."

"Direct support from ServiceNow is not very good. Most of the support comes from partners, and customers heavily rely on them."

"The high price is a huge barrier in Portugal."

More ServiceNow cons

"The performance and accuracy of Cloud Health need to be improved."

"If you are working with the OS you need help and other connectors to get more information."

"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."

"The Perspectives feature could be better."

"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."

"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."

"They should provide information or tools to tune the cloud resources according to the environment size."

"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."

More VMWare Tanzu CloudHealth cons

Pricing and Cost Advice

"It has a higher cost compared to local/regional solutions."

"The mandatory minimum is US$ 20,000 for licensing."

"There is an annual subscription to use this solution."

"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

"I would say it is moderately expensive, ranging from six to seven on a scale of ten."

"The licensing expenses are excessively high."

More ServiceNow pricing and cost advice

"CloudHealth has a subscription-based model."

"The licensing fees depend on how big the company is. If you are a larger company then you have a better contract with a better price. The price is different for a small company."

"I give the cost of the solution an eight out of ten."

"The pricing is competitive and while other products are good they are considerably more expensive."

"There could be flexibility in pricing for the product."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Computer Software Company

18%

Financial Services Firm

13%

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	54
Midsize Enterprise	36
Large Enterprise	164

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	4

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

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Comparisons

BMC Helix ITSM vs ServiceNow

Compared 6% of the time

Pega Platform vs ServiceNow

Compared 5% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Microsoft Power Apps vs ServiceNow

Compared 4% of the time

More ServiceNow Competitors

Cloudability vs VMWare Tanzu CloudHealth

Compared 18% of the time

Azure Cost Management vs VMWare Tanzu CloudHealth

Compared 14% of the time

IBM Turbonomic vs VMWare Tanzu CloudHealth

Compared 13% of the time

VMware Aria Operations vs VMWare Tanzu CloudHealth

Compared 9% of the time

Apptio One vs VMWare Tanzu CloudHealth

Compared 7% of the time

More VMWare Tanzu CloudHealth Competitors

Product Reports

Buyer's Guide

ServiceNow

October 2025

Download ServiceNow product report

Buyer's Guide

VMWare Tanzu CloudHealth

October 2025

Download VMWare Tanzu CloudHealth product report

Also Known As

No data available

Aria Cost powered by CloudHealth, CloudHealth

Overview

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

VMware Tanzu CloudHealth, formerly known as VMware Aria Cost Powered by CloudHealth, is a specialized cloud management platform tailored for Multi-Cloud Cost Optimization. It offers comprehensive visibility into cloud spending across various providers, enabling users to identify areas for optimization and make informed resource allocation decisions. With features like reserved instance management, resource rightsizing, and automated cost governance policies, it facilitates financial management for optimal cost efficiency. Beyond cost optimization, Tanzu CloudHealth enhances cloud operations through workload optimization and governance automation, catering to multi-cloud environments encompassing public, private, and hybrid clouds. Its primary focus remains on enabling organizations to effectively manage and reduce cloud expenditures while supporting operations across diverse cloud platforms.

Broadcom

Sample Customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Pinterest, Dow Jones, RhythmOne, Ziff Davis, Acquia, Mentor Graphics, Lookout, Veracode, SwiftKey, Amtrak, Shi, Imgur, SumoLogic, NewsUK, Cloudera, Canvas

Buyer's Guide

IT Service Management (ITSM)

October 2025

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