"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"It's stable. For report presentation, it's been fast."
"The thing that CloudHealth does well is billing. It does really well on the billing part."
"The pricing is rather competitive right now."
"The solution is good for cloud cost management."
"You can scale the solution."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"The workflow makes things extremely efficient and it improves effectiveness."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"There are many expansions available."
"It is robust and very user-friendly."
"The performance and accuracy of Cloud Health need to be improved."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."
"The Perspectives feature could be better."
"I think the dashboards could be improved."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"The interface can be a bit more intuitive."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"Complexities in the organization made the initial deployment complex."
"Performance could be improved."
"The capital expenditure neeed to get the tool up and running is extensive."
CloudHealth is ranked 10th in Cloud Management with 5 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 80 reviews. CloudHealth is rated 8.0, while ServiceNow is rated 8.2. The top reviewer of CloudHealth writes "Very good technical support with good IaaS capabilities but needs more visibility on SaaS". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". CloudHealth is most compared with Cloudability, Azure Cost Management, VMware vRealize Operations (vROps), IBM Turbonomic and vCloud Director, whereas ServiceNow is most compared with Microsoft PowerApps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Pega BPM.
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