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Citrix Endpoint Management vs NinjaOne comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Microsoft Intune reduces costs and boosts productivity by streamlining device management, enhancing security, and ensuring high return on investment.
Sentiment score
2.5
Users saw promising ROI and enhanced value, despite financial losses from shifting to subscription-based licensing.
Sentiment score
7.7
NinjaOne enhances productivity and efficiency, showing significant time and cost savings with benefits visible within six months.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
 

Customer Service

Sentiment score
6.5
Microsoft Intune support receives mixed reviews; premium support is faster, while basic support often lacks effectiveness, needing improvement.
Sentiment score
5.3
Citrix Endpoint Management's support is valued for responsiveness but criticized for delays, especially with minor issues.
Sentiment score
7.8
NinjaOne's customer service is praised for expertise and ease of use, despite some slow technical support responses.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Technical support for Citrix Endpoint Management is not satisfactory.
The support from Citrix has been satisfactory.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
 

Scalability Issues

Sentiment score
8.3
Microsoft Intune offers seamless scalability, supporting thousands of users and devices with strong endpoint support and flexible licensing.
Sentiment score
7.0
Citrix Endpoint Management offers scalable solutions with modular architecture and bulk deployment, adjustable to growing organizational demands.
Sentiment score
7.9
NinjaOne is highly regarded for its scalability and flexibility, ideal for managing numerous devices and users efficiently.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
My colleagues using iOS have faced issues, such as logging problems requiring frequent password entries.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
 

Stability Issues

Sentiment score
8.0
Microsoft Intune is praised for its stability and performance, despite minor bugs and occasional Azure integration issues.
Sentiment score
6.9
Citrix Endpoint Management offers reliable performance with minor stability issues, occasional challenges, and varying user ratings from 7 to 9.
Sentiment score
7.9
NinjaOne is praised for stability and consistent performance, with frequent updates addressing occasional server issues and improvements.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
The solution's stability is below expectations.
The solution is stable, though there are occasional restarts, which are not critical.
I would rate the stability a ten out of ten.
 

Room For Improvement

Microsoft Intune needs enhanced application deployment, reporting, and better support for non-Microsoft systems to improve user experience and efficiency.
Citrix Endpoint Management struggles with device support, integration, performance, and pricing issues, leading to user dissatisfaction compared to competitors.
NinjaOne needs to improve integrations, user interface, reporting, pricing, connectivity, patching, automation, dashboard usability, and backup features.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
The main issue is the change from perpetual licenses to subscription-based ones, which has increased our costs significantly.
The units are not updating the operating system as specified in the policy.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
 

Setup Cost

Microsoft Intune is cost-effective due to integration with Office 365 and competitive bundling in Microsoft 365 E3 and E5.
Citrix Endpoint Management offers varied pricing, with initial and annual fees, user-based licenses, and subscription costs affecting perceived value.
NinjaOne is valued for its affordable, scalable pricing and cost-effectiveness, especially for small companies and educational institutions.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The switch to subscription-based licensing has made it much more expensive.
For this client, the solution has been quite cheap.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
 

Valuable Features

Microsoft Intune offers seamless integration, robust security, and efficient endpoint management with a centralized console for enhanced productivity.
Citrix Endpoint Management offers centralized device management, secure access, and seamless data sharing, emphasizing security, performance, and cost-efficiency.
NinjaOne streamlines IT management with remote monitoring, automation, and integration features, boosting efficiency for small businesses.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
We have found the ability to manage user accounts on shared devices valuable as it reduces the need for multiple licenses, which saves costs.
The change to a subscription-based model has removed the financial benefit we previously had.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
255
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
Citrix Endpoint Management
Ranking in Unified Endpoint Management (UEM)
10th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
NinjaOne
Ranking in Unified Endpoint Management (UEM)
8th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Network Monitoring Software (30th), Server Monitoring (11th), IT Service Management (ITSM) (6th), Remote Access (20th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), MSP Backup (4th)
 

Mindshare comparison

As of May 2025, in the Unified Endpoint Management (UEM) category, the mindshare of Microsoft Intune is 34.9%, down from 41.4% compared to the previous year. The mindshare of Citrix Endpoint Management is 2.2%, down from 2.2% compared to the previous year. The mindshare of NinjaOne is 3.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Endpoint Management (UEM)
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
SivaKuppala - PeerSpot reviewer
Offers flexible application management that allows secure delivery of applications to endpoints, enabling users to operate applications on the go
VMware is also a part of our practice, but my focus is predominantly on Citrix, which constitutes about 80% of our management, with VMware covering the remaining percentage. VMware excels in server-related virtualization and is considered the best in that domain. However, for desktop virtualization, Citrix is more mature. Both offer comprehensive product support and robust security features, with extensive partnerships across hardware vendors like HP and Cisco. In terms of cons, VMware tends to be more expensive and complex, with some degree of vendor lock-in. Citrix, on the other hand, offers a better user experience and is more flexible and scalable. While both platforms have their features, Citrix has less licensing complexity compared to VMware, and support quality is comparable between the two.
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
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Top Industries

By visitors reading reviews
Educational Organization
20%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
7%
Educational Organization
48%
Computer Software Company
9%
Financial Services Firm
7%
Manufacturing Company
5%
Computer Software Company
16%
Government
8%
Retailer
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about Citrix Endpoint Management?
One key feature is secure application delivery, which enables the secure delivery of mobile and web applications to e...
What needs improvement with Citrix Endpoint Management?
The main issue is the change from perpetual licenses to subscription-based ones, which has increased our costs signif...
What is your primary use case for Citrix Endpoint Management?
Whenever I need to check my email with my mobile phone, Citrix Endpoint Management is essential for our firm. Without...
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The price or licensing of NinjaOne is a little bit high.
What needs improvement with NinjaOne?
The network monitoring needs to be improved.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
MobileManager, Zenprise, XenMobile
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Miami Marlins, Exelon, Louisville Gas and Electric Company and Kentucky Utilities Company (LG&E and KU), Flex, Chevron Phillips Chemical Company
Status Pros, Mitchell and Company
Find out what your peers are saying about Citrix Endpoint Management vs. NinjaOne and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.