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Cisco Umbrella vs Forcepoint Next Generation Firewall vs Forcepoint Secure Web Gateway comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Cisco Umbrella improves security, reduces costs, and enhances productivity, offering quick ROI and increased efficiency with threat prevention.
Sentiment score
7.0
Users report significant ROI with Forcepoint Next Generation Firewall due to cost reduction, improved security, enhanced performance, and easier management.
Sentiment score
6.4
Forcepoint Secure Web Gateway offers high returns through efficient cloud management, security assurance, and reduced resource needs for organizations.
 

Customer Service

Sentiment score
8.0
Cisco Umbrella is praised for efficient support and extensive resources, with minor delays in email and purchasing processes.
Sentiment score
5.5
Forcepoint Next Generation Firewall support is skilled but slow, with calls for local support and improved response times.
Sentiment score
6.5
Forcepoint Secure Web Gateway support varies in efficiency; response times and expertise depend on package and location.
I would rate customer support ten out of ten due to the excellent assistance throughout the POC process.
Cisco's support is fantastic, providing assistance when needed, especially during the initial installation process.
Sometimes, it takes a while to get a response, and the team can be very rigid.
Unlike Fortinet where you can escalate an issue and quickly get responses from the development team, Forcepoint's process seems slow and challenging.
Technical support is sometimes slow to respond, and it takes longer to resolve issues.
There are instances where both the response time and technical support quality need improvement.
 

Scalability Issues

Sentiment score
8.1
Cisco Umbrella offers scalable, cloud-based infrastructure, enabling easy deployment and management across diverse organizational sizes globally.
Sentiment score
7.4
Forcepoint Next Generation Firewall excels in scalability, though some users face challenges with large-scale and cloud deployments.
Sentiment score
7.4
Forcepoint Secure Web Gateway is highly scalable, supporting large enterprises, with successful expansion through hardware or cloud solutions.
Cisco Umbrella is scalable for our company.
It is a scalable solution but requires improvement in specific areas.
There are restrictions in the firewall manager and limitations when deploying for cloud environments.
 

Stability Issues

Sentiment score
8.3
Cisco Umbrella is praised for its excellent stability, high uptime, and reliability despite rare minor connectivity issues.
Sentiment score
7.9
Forcepoint Next Generation Firewall is stable and reliable, with praised detection and minor stability concerns in complex deployments.
Sentiment score
7.2
Forcepoint Secure Web Gateway is stable and reliable, though some users report minor latency and connectivity issues.
I have not experienced any major stability issues with Cisco Umbrella.
I will give stability a score of seven, as there are some glitches from time to time.
 

Room For Improvement

Cisco Umbrella needs improved integration, user experience, reporting, and regional data centers for better security and network performance.
Forcepoint NGFW needs UI, policy management, and pricing enhancements, along with improved support, integration, and configuration flexibility.
Forcepoint Secure Web Gateway needs enhancements in authentication, reporting, scalability, interface, integration, and support for better performance.
The product can only shield a small area, making it less effective for larger spaces or multiple users.
I have to write an email to Umbrella support to get assistance, unlike the other products where I can call the Cisco technical assistance center and get an engineer.
Making it more flexible and easy to deploy, particularly when integrating with other technologies like Active Directory and proxies, would be beneficial.
Fast response and efficient handling of issues, similar to how Fortinet responds, would be great.
I recommend that additional features be included in a single license to avoid the need for extra licensing costs.
They need to enhance their CASB solutions since currently, the cloud index support is low compared to competitors.
 

Setup Cost

Cisco Umbrella pricing is fair yet expensive, with flexible plans, negotiable discounts, and complex scalability for large enterprises.
Forcepoint NGFW pricing varies, with costs perceived as high due to licensing models and additional feature charges.
Forcepoint Secure Web Gateway offers flexible, user-based pricing; costs vary by environment, user count, and feature additions.
The only cost associated is the license cost unless additional solutions need to be integrated with Umbrella, which would incur extra costs.
The prices need to be lower as the current pricing is exceedingly high.
The costs can be high since additional features require separate licenses.
In terms of pricing, I would place Forcepoint in the middle when compared to other firewalls like Fortinet and Palo Alto.
 

Valuable Features

Cisco Umbrella offers DNS-based protection, web filtering, and integration, enhancing security and productivity for hybrid work environments.
Forcepoint Next Generation Firewall offers comprehensive security features and integration for effective network and systems application management.
Forcepoint Secure Web Gateway excels in security, flexible policies, real-time analytics, and user-friendly management for comprehensive internet safety.
The DNS layer security provided by Cisco Umbrella is very effective for our security posture, offering us vast improvements in visibility over DNS queries and potential threats.
The most valuable feature of Cisco Umbrella is its DNS security.
If a machine is attempting to access compromised sites, it can pinpoint the machine to prevent it, thus narrowing down the attack surface.
The most valuable features of Forcepoint Next Generation Firewall are the advanced threat protection, including features like IPS and DDoS prevention, which help avoid internal DDoS attacks.
With Forcepoint, this process is simplified compared to others like Fortinet.
As organizations move away from legacy applications and data centers, the SASE architecture and ZTNA-based operations become essential.
 

Mindshare comparison

Domain Name System (DNS) Security
Firewalls
Secure Web Gateways (SWG)
 

Featured Reviews

Rohan Singh - PeerSpot reviewer
Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent
The most valuable thing is how easy it is to deploy. We did it with 9,000 users at my last job, and it took a week to get to all the endpoints. Doing that without having to physically touch all those endpoints was very simple. The single pane of glass management makes it very easy to manage your rollout. We get a lot of "single panes of glass" and, eventually, you need a pane of panes of glass. But it's always good to have a clear and graphical view, and Umbrella's is nice and easy to read. Definitely, of the panes of glass that we do have, it's one of the easiest to use. The single pane of glass is good to group users together and separate people out. Some people need different types of security. Some people are more vulnerable. Some have more highly valuable assets, like C-suite people. It's really good to be able to have end-users defined inside of that. You don't have to jump around. You don't have to figure out who's who. It's all done through one pane of glass. What most people don't realize is that it's running in the background, which is a really nice aspect when it comes to security. Often, when you deploy a security tool, it takes up CPU performance. Everything slows to a grind. But Umbrella is so simple and easy and it doesn't affect the end-user experience. It's the best of all worlds. It's nice when people realize that they're being protected when they go to the wrong site. I think people are happy that they're protected, but it's nice that they rarely notice it. It's generally easy to maintain network connectivity, but with Umbrella, the nice part is that whichever connectivity you're on, you're always secure. With Umbrella, as long as you're online, you're going to be protected.
OusaidAbaz - PeerSpot reviewer
Provides decent protection for the LAN but complicated interface
We had some licensing issues with its web filtering capabilities. That's why we migrated our web filtering to Cisco Umbrella. Moreover, the interface is complicated. It's difficult to locate all the necessary menus and functions. For example, one of the many issues is with SSH. Even now, we haven't successfully opened the port to connect using SSH mode when we want to change the configuration. It's like a black box—not very open to changes and customization. It's simply not easy to configure. There are other problems, too. For example regarding Forcepoint's Websense component. We had a lot of problems managing the web settings within Websense. That's why we migrated to Cisco Umbrella for cloud-based web filtering. It's not that Forcepoint is inherently bad. The issue is that it's not user-friendly. It is not easy to use. The developers need to redesign the interface (GUI) for better management. It is very difficult to manage. For example, simple actions require too many clicks compared to FortiGate or Palo Alto. That's the main problem.
Shipra Gupta - PeerSpot reviewer
Simple to set up, reliable, and offers great reporting
On the DLP, we are on version 8.9.1, and on the Web Gateway, we are on version 8.5.4. We are using both on-premises and cloud deployments. We are integrators. I am mainly dealing in Forcepoint, including Forcepoint Web Gateway, Forcepoint DLP, and a little bit of Forcepoint Email as well. The presales part of the onboarding process has to be very, very proper. Whatever requirements the users are looking for, that should be put on paper, however. Otherwise, if they're expecting something else and the solution is providing something else, this sometimes creates an issue at a later date. Clients need to know what they are getting into. I’d rate the solution eight out of ten.
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Top Industries

By visitors reading reviews
Educational Organization
24%
Computer Software Company
17%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
18%
Financial Services Firm
10%
Manufacturing Company
10%
Government
9%
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...
Which is the better security solution - Cisco Umbrella or Microsoft Cloud App Security?
Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-nat...
What do you like most about Cisco Umbrella?
Cisco Umbrella is easy to monitor, manage, and deploy.
What is your experience regarding pricing and costs for Forcepoint Next Generation Firewall?
The licensing model is dependent on negotiation skills, but there is room for improvement. The costs can be high sinc...
What needs improvement with Forcepoint Next Generation Firewall?
The licensing model should be more flexible. I recommend that additional features be included in a single license to ...
What do you like most about Forcepoint Secure Web Gateway?
The product's user management is an area where my company does not face any challenges.
What is your experience regarding pricing and costs for Forcepoint Secure Web Gateway?
The price for Forcepoint Secure Web Gateway is normal, rated around five to six out of ten.
What needs improvement with Forcepoint Secure Web Gateway?
Forcepoint Secure Web Gateway ( /products/forcepoint-secure-web-gateway-reviews ) could be improved by offering a Saa...
 

Also Known As

OpenDNS
Forcepoint NGFW, Stonesoft Next Generation Firewall, McAfee Network Security Platform, Intel Security Network Security Platform
Forcepoint SWG, Websense Web Security, Forcepoint TRITON
 

Overview

 

Sample Customers

Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
California Department of Corrections and Rehabilitation (CDCR)
Adventist Health, Alphawest, Amadori, Anoka County, Compartamos Banco, Davies Turner, EverBank, iGATE, Karlstad Municipality, Lake Michigan Credit Union, Scavolini, Smurfit Kappa, Toyota
Find out what your peers are saying about Cisco, Infoblox, Palo Alto Networks and others in Domain Name System (DNS) Security. Updated: May 2025.
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