Try our new research platform with insights from 80,000+ expert users

Cisco UCS Manager vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Cisco UCS Manager enhances ROI by minimizing hardware failures, downtime, and maintenance, simplifying management, and integrating efficiently with other tools.
Sentiment score
7.8
PagerDuty Operations Cloud efficiently handles alerts, improves response times, reduces downtime, and enhances customer satisfaction and reliability.
I can manage all LAN uplinks and fiber channel storage uplinks directly from UCS Manager.
Cisco UCS Manager provides cost savings by reducing the time support staff spend on long deployments.
 

Customer Service

Sentiment score
8.3
Cisco UCS Manager support is praised for expertise and responsiveness, though European support and urgent issues may vary.
Sentiment score
8.1
PagerDuty Operations Cloud is highly rated for responsive, effective customer support, with most issues resolved swiftly under 24 hours.
With Intersight, service requests are automatically generated, enhancing the user experience and providing timely resolutions.
For a severity one case, a call ensures immediate assistance and resolution of the matter.
Regarding Cisco tech, they are pretty good.
 

Scalability Issues

Sentiment score
7.6
Cisco UCS Manager offers scalable infrastructure solutions, though constrained by chassis limits, with largely positive user feedback.
Sentiment score
7.8
PagerDuty Operations Cloud excels in scalability, integration, and management, though licensing costs may pose scaling challenges for enterprises.
I can install the hypervisor, such as VMware, and add the servers into the cluster seamlessly.
I would rate the scalability at nine out of ten, probably.
The product was highly scalable, with no limits on the number of applications or event routing rules.
 

Stability Issues

Sentiment score
7.5
Cisco UCS Manager is praised for its stability, reliability, and prompt support, often outperforming competitors in overall robustness.
Sentiment score
8.3
PagerDuty Operations Cloud is praised for stability and reliability, with quick resolutions for rare notification delays and effective support.
If there's a really complex problem, I would probably give it a ten since it gets escalated quickly.
 

Room For Improvement

Cisco UCS Manager needs a streamlined interface, enhanced support, simpler updates, better integration, affordability, and improved monitoring.
PagerDuty users seek better time zone handling, UI intuitiveness, integration, automation, and efficient incident management with enhanced analytics.
We would benefit from advancements in AI that offer firmware recommendations automatically, reducing the need for human intervention and vendor communication.
It doesn't work straight out of the UCS, so someone who knows what they're doing is needed immediately, and it can be quite confusing.
While it has been improved from using Java to HTML, simplifying the tabs would enhance user experience.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
 

Setup Cost

Cisco UCS Manager is seen as expensive but offers competitive value with bundled discounts, quality, and reliability.
PagerDuty Operations Cloud offers flexible pricing, but costs can be high; users find it competitive and valuable.
Recently, we acquired an excellent bundle with significant discounts, with offers like buying three servers and getting one free, along with UCSC and fabric included for free.
As long as they can afford it, there is a setup cost involved.
 

Valuable Features

Cisco UCS Manager offers unified management, easy deployment, flexible configurations, high availability, and cross-infrastructure security compatibility.
PagerDuty Operations Cloud provides seamless incident management with integrations, automation, and user-friendly features, enhancing alert routing and communication.
It supports ease of deployment, allowing for quick mass deployments in the data center, saving time and resources by doing so from a remote location.
Whenever there's a failure of any component, it's very easy to swap because you just disassociate that profile, remove the faulty blade, connect the new blade, and associate that profile, maintaining the same MAC address and worldwide port name.
One of the valuable features is the user interface base, specifically the C user interface.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
 

Categories and Ranking

Cisco UCS Manager
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
27
Ranking in other categories
IT Infrastructure Monitoring (19th)
PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (14th), IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Cisco UCS Manager is designed for IT Infrastructure Monitoring and holds a mindshare of 1.4%, down 1.5% compared to last year.
PagerDuty Operations Cloud, on the other hand, focuses on IT Alerting and Incident Management, holds 21.4% mindshare, down 30.0% since last year.
IT Infrastructure Monitoring
IT Alerting and Incident Management
 

Featured Reviews

Edwin Mwosa - PeerSpot reviewer
Enhanced network oversight with rapid issue identification and good efficiency
We mainly use Cisco UCS Manager to integrate and manage our Cisco switches across the building. We also utilize it for network integration. It provides an integrated solution for our Cisco environment, streamlining our operations and managing multiple Cisco devices like switches and routers Cisco…
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
850,760 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
26%
Financial Services Firm
14%
Manufacturing Company
8%
Government
7%
Computer Software Company
21%
Financial Services Firm
12%
Manufacturing Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cisco UCS Manager?
When one server fails, we can attach the service profile to a new server, which saves a lot of time.
What is your experience regarding pricing and costs for Cisco UCS Manager?
My experience with the pricing of Cisco UCS Manager ( /products/cisco-ucs-manager-reviews ) is that it is reasonable. Recently, we acquired an excellent bundle with significant discounts, with offe...
What needs improvement with Cisco UCS Manager?
For improvements, while the current graphical user interface is satisfactory, it could be further simplified for different tasks. While it has been improved from using Java to HTML, simplifying the...
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Overview

 

Sample Customers

Management Science Associates, Peak 10, Virtual Consulting Professionals
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: April 2025.
850,760 professionals have used our research since 2012.