Executive SummaryUpdated on Oct 9, 2024
In the realm of IT infrastructure management, DX Unified Infrastructure Management and Cisco UCS Manager compete with distinct approaches. DX Unified Infrastructure Management seems to have the upper hand due to its scalability and comprehensive monitoring capabilities.
Features: DX Unified Infrastructure Management offers unparalleled scalability, an extensive probe library, and flexible, agent-based technology. It simplifies creating dashboards and enhances stability through its wide-ranging integration of monitoring tools. The platform's ability to cover vast OS and technological territories is highly valued. Cisco UCS Manager provides centralized management for hardware configurations and is known for its ease of deployment within Cisco's hardware ecosystem. It integrates robustly with other Cisco solutions, making it a preferred choice for Cisco infrastructure users.
Room for Improvement: DX Unified Infrastructure Management users suggest enhancements in customer support, probe functionalities, and maintenance mode settings. They also face challenges with VMware probes and seek better dashboard usability. Cisco UCS Manager users point to the need for improved firmware update processes, broader integration capabilities, and enhanced user-friendliness. Simplifying its complex interface and improving performance dashboards are areas for development.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management supports hybrid cloud environments, but its customer service experiences some critiquing, especially regarding support flow after initial interactions. Cisco UCS Manager operates primarily on-premises, offering excellent hardware integration with Cisco's network. However, its customer service is seen as less responsive, with users wanting quicker handling of technical issues.
Pricing and ROI: DX Unified Infrastructure Management's pricing aligns with its comprehensive capabilities. Its tiered model is flexible, providing quick ROI through significant labor efficiencies and effective pricing for broad monitoring solutions. Cisco UCS Manager, though perceived as pricier than competitors like Dell and HP, is appreciated for bundled offerings and reliability. While initial costs are higher, its integration within Cisco environments and ROI in hardware configurations are beneficial for users heavily invested in Cisco systems.
