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Cisco Jabber vs Mitel Application Suite comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Jabber
Ranking in Unified Communications
6th
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Mitel Application Suite
Ranking in Unified Communications
7th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
IP Telephony & Unified Communications (3rd)
 

Mindshare comparison

As of October 2025, in the Unified Communications category, the mindshare of Cisco Jabber is 5.4%, down from 9.3% compared to the previous year. The mindshare of Mitel Application Suite is 5.6%, up from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications Market Share Distribution
ProductMarket Share (%)
Cisco Jabber5.4%
Mitel Application Suite5.6%
Other89.0%
Unified Communications
 

Featured Reviews

reviewer912129 - PeerSpot reviewer
Stable, easy to set up, and works fine
Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams.  It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…
it_user325977 - PeerSpot reviewer
It provided a work-from-home solution, replacing both a land line and cell phone, that was easy to install and to administrate.
Ease of installation and administration Had a collegue that needed a phone solution for Work-from-Home. He didn't want to use his land line and the cell phone coverage was spotty at best. After only a few questions about installation, he was able to connect the Mitel and hit the ground running.…
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Top Industries

By visitors reading reviews
Healthcare Company
15%
Financial Services Firm
12%
Manufacturing Company
12%
University
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

Jabber
No data available
 

Overview

 

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
Carlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet Hospital
Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications. Updated: September 2025.
868,787 professionals have used our research since 2012.