

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
It simplifies the onboarding of new hardware, reducing time spent on manual installations and configurations.
I have seen a return on investment, as we need fewer employees, and most of it can be done from one dashboard.
This ultimately saves time and makes the work easier and more straightforward.
For complex issues, it's challenging to get the right engineer quickly unless you have a specific contract like CX.
On a scale of one to ten, I would rate the customer support a ten.
I would rate the technical support by Cisco as an eight or nine, because Cisco TAC is one of the best TACs I work with.
They need to work on their response time and overall competence.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
I am actually happy with technical support from NETSCOUT.
I rate its scalability a ten out of ten due to its capability to manage multiple domains and automate service requests.
Scalability allows for creating server profiles quickly, mapping them to multiple servers, and removing them when scaling down.
Cisco Intersight scales straightforwardly with the growing needs of the organization.
The solution is highly scalable and accommodates the growth needs effectively.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
After five years, if I don't have access to the Cisco Intersight portal, how do I manage my servers if I want to conduct some test environments?
Some steps are not included in the official documentation, which can create challenges.
It is always accessible online, secure, and allows access from any location, following strict authentication standards.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
For how Cisco Intersight can be improved, I focus on two points: visual policies, which I believe is the most important improvement, and the possibility to work with local labs in a local infrastructure.
There is a significant issue regarding migration from UCS Manager into Intersight without formatting the Fabric Interconnects (FI), which is problematic in a production environment.
It would be great to have a chat session mode AI so that when I am on standby and encountering issues, I could engage with it, much like ChatGPT.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
The biggest consideration is ensuring that the additional functionality and time saving justify the ongoing licensing expenses.
The pricing is fair and reasonable, particularly for enterprises.
Cisco Intersight's license cost is very high compared to AWS and Azure solutions, which have lower initiation costs.
The cost depends on the size of the customer, as sizing controls the pricing.
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
This solution has provided time savings and required fewer people to operate this tool, rather than direct cost savings.
It provides visibility into other products and storage, and is beneficial for environments where Cisco and other vendors coexist, allowing full visibility of the entire infrastructure.
It also provides predictive analysis, predicting data leaks and making it easy to scale up servers remotely without requiring physical interference.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
Their analysis capability actually surpasses other APM solutions, which is why customers love it.
NETSCOUT nGeniusPULSE has an easier dashboard to manipulate compared to SolarWinds.
| Product | Mindshare (%) |
|---|---|
| Cisco Intersight | 1.5% |
| NETSCOUT Network & Application Observability | 1.8% |
| Other | 96.7% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 4 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 13 |
| Large Enterprise | 59 |
Cisco Intersight delivers advanced data center management with cloud integration, remote server scaling, and predictive analytics, promoting efficient infrastructure management. It supports hybrid environments and is suitable for scaling across enterprises.
Cisco Intersight offers a comprehensive view of data centers with seamless cloud platform integration, enhancing manageability across environments. It is known for workflow automation, inventory management, and predictive analysis, allowing users to optimize workloads. Users leverage its scalability and ease of use, with features that aid in remote management and integration with both Cisco and non-Cisco products. However, improvements are needed in usability, automation, and third-party tool integration, especially for on-premises and hybrid cloud management. Users often face challenges with firmware management and transitioning from UCS Manager. Desired enhancements include better software compatibility, third-party integrations, expanded microservices support, enhanced AI features, and more automation capabilities, addressing setup complexity, support, and high maintenance costs.
What are the main features of Cisco Intersight?In industries where data center management and integration are critical, such as finance, healthcare, and telecommunications, Cisco Intersight is used to monitor and manage infrastructure across multiple sites. Its capability to combine platforms like HyperFlex and VMware allows organizations to maintain hardware status effectively, supporting both on-premises and cloud environments for efficient service delivery.
NETSCOUT Network & Application Observability enhances network operations by offering powerful packet analysis and real-time insights. It transforms raw data into intelligence and simplifies troubleshooting, ensuring effective monitoring across diverse platforms.
NETSCOUT Network & Application Observability delivers comprehensive visibility and interoperability with a single pane of glass to aid in quick troubleshooting and traffic monitoring. It provides real-time insights and metrics that enhance network evaluations, helping transform raw data into actionable intelligence for better performance monitoring across diverse environments. However, it faces challenges like complexity, non-intuitive dashboard setup, and high server requirements. Enhancements in data analysis, visualization, and security features, along with improved integration with other products and detailed alerts, are needed.
What are the key features of NETSCOUT Network & Application Observability?
What benefits do users highlight?
NETSCOUT Network & Application Observability is widely implemented in industries such as telecom and banking for network troubleshooting and application performance management. It helps in monitoring infrastructure, capturing unknown traffic, and managing bandwidth. The tool supports security alerts, real-time communications analysis, and proactive monitoring of remote sites, aiding in efficient network operations and enhanced end-user experience.
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