Try our new research platform with insights from 80,000+ expert users

Cherwell Service Management vs Ivanti Voice comparison

Cherwell Service Management and Ivanti Voice are both solutions in the IT Service Management (ITSM) category. Cherwell Service Management is ranked #31, while Ivanti Voice is ranked #30 with an average rating of 7.0. Cherwell Service Management holds a 0.5% mindshare in ISM, compared to Ivanti Voice’s 0.1% mindshare. Additionally, 80% of Cherwell Service Management users are willing to recommend the solution, compared to 100% of Ivanti Voice users who would recommend it.
Cherwell Service Management
Read 6 Cherwell Service Management reviews
  • 915 Views
  • 405 Comparison Views
80% willing to recommend
Ivanti Voice
Read 1 Ivanti Voice review
  • 45 Views
  • 27 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between Cherwell Service Management and Ivanti Voice based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: September 2024).
Buyer's Guide
IT Service Management (ITSM)
September 2024
Download the complete report
Helped 807,508 peers since 2012
 

Categories and Ranking

Cherwell Service Management
Ranking in IT Service Management (ITSM)
31st
Average Rating
7.2
Number of Reviews
6
Ranking in other categories
Help Desk Software (26th)
Ivanti Voice
Ranking in IT Service Management (ITSM)
30th
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2024, in the IT Service Management (ITSM) category, the mindshare of Cherwell Service Management is 0.5%, down from 1.6% compared to the previous year. The mindshare of Ivanti Voice is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Thobile Moeketsi - PeerSpot reviewer
Aug 5, 2022
Having everything in one location has significantly improved our efficiency and reporting
We use the solution for IT service management, it's the key process for recording incidents or problems, and change management. We are customers of Cherwell and I'm an enterprise architect.  Previously, the processes we now use Service Management for, were done manually. Implementing CSM has made…
Read full review
YA
Jan 15, 2024
Can be used for asset management and incident management, but its reporting and customization could be simplified
We use Ivanti Voice for service management, incident management, release and deployment, change management, asset management, and CMDB Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All our activities are carried out in the one place."
"The dashboard is very useful to get a quick overview of current tasks."
"The most valuable features are problem management and change management."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"The dashboard and the reporting functionality are the solution's most valuable features."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the platform."
 

Cons

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"The stability, specifically in the on-premises deployment model, could be improved."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"Access is only available if we're on VPN."
"The solution's reporting and customization could be simplified and enhanced."
 

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."
"We got a deal with Ivanti that made the solution cheap."
report
See which vendors are best for you
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
See recommendations
807,508 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
61%
Government
8%
Computer Software Company
6%
Healthcare Company
3%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Ivanti Voice?
Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the platform.
See all answers
What is your experience regarding pricing and costs for Ivanti Voice?
We got a deal with Ivanti that made the solution cheap.
See all answers
What needs improvement with Ivanti Voice?
The solution's reporting and customization could be simplified and enhanced.
See all answers
 

Comparisons

ServiceNow vs Cherwell Service Management Logo
ServiceNow vs Cherwell Service Management
Compared 100% of the time
More Cherwell Service Management Competitors
No data available
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
September 2024
Cherwell Service Management reportDownload Cherwell Service Management product report
Buyer's Guide
IT Service Management (ITSM)
September 2024
Ivanti Voice reportDownload Ivanti Voice product report
 

Learn More

Ivanti
Ivanti
 

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti Voice Automation integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality.

Empower your IT service team with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.

 

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace
Information Not Available
Buyer's Guide
IT Service Management (ITSM)
September 2024
Download Free Report
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: September 2024.
DOWNLOAD NOW
807,508 professionals have used our research since 2012.
See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.