Cherwell Service Management vs Ivanti Voice comparison

Cherwell Service Management and Ivanti Voice are both solutions in the IT Service Management (ITSM) category. Cherwell Service Management is ranked #27, while Ivanti Voice is ranked #48. Cherwell Service Management holds a 1.7% mindshare in ISM, compared to Ivanti Voice’s 0.5% mindshare. Additionally, 80% of Cherwell Service Management users are willing to recommend the solution, compared to 100% of Ivanti Voice users who would recommend it.

Cherwell Service Management

Read 6 Cherwell Service Management reviews

1,086 Views
836 Comparison Views

80% willing to recommend

Ivanti Voice

Read 1 Ivanti Voice review

356 Views
352 Comparison Views

100% willing to recommend

Cherwell Service Management

Ivanti Voice

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cherwell Service Management and Ivanti Voice based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: March 2026).

Buyer's Guide

IT Service Management (ITSM)

March 2026

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Helped 884,266 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cherwell Service Management

Ranking in IT Service Management (ITSM)

27th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Help Desk Software (28th)

Ivanti Voice

Ranking in IT Service Management (ITSM)

48th

Average Rating

7.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the IT Service Management (ITSM) category, the mindshare of Cherwell Service Management is 1.7%, up from 0.7% compared to the previous year. The mindshare of Ivanti Voice is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
Cherwell Service Management	1.7%
Ivanti Voice	0.5%
Other	97.8%

IT Service Management (ITSM)

Featured Reviews

Thobile Moeketsi

Senior Manager at Sasria SOC Ltd.

Having everything in one location has significantly improved our efficiency and reporting

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

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Yahya Alhalwani

Director, Information Technology Operation at Najm Company for Insurance Services

Can be used for asset management and incident management, but its reporting and customization could be simplified

We use Ivanti Voice for service management, incident management, release and deployment, change management, asset management, and CMDB Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The dashboard is very useful to get a quick overview of current tasks."

"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

"The most valuable features are problem management and change management."

"All our activities are carried out in the one place."

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"The dashboard and the reporting functionality are the solution's most valuable features."

"Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the platform."

Cons

"Access is only available if we're on VPN."

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

"Application service mapping, GRC, SecOps, and things like that need improvement."

"The stability, specifically in the on-premises deployment model, could be improved."

"The solution's reporting and customization could be simplified and enhanced."

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."

"We got a deal with Ivanti that made the solution cheap."

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884,266 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Energy/Utilities Company

11%

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

ServiceNow vs Cherwell Service Management

Compared 30% of the time

BMC Helix ITSM vs Cherwell Service Management

Compared 16% of the time

Ivanti Neurons for ITSM vs Cherwell Service Management

Compared 9% of the time

Freshservice vs Cherwell Service Management

Compared 7% of the time

JIRA Service Management vs Cherwell Service Management

Compared 6% of the time

More Cherwell Service Management Competitors

OpenText Service Management (SMAX) vs Ivanti Voice

Compared 85% of the time

ServiceNow vs Ivanti Voice

Compared 15% of the time

More Ivanti Voice Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2026

Download Cherwell Service Management product report

Buyer's Guide

IT Service Management (ITSM)

March 2026

Download Ivanti Voice product report

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti

Ivanti Voice Automation integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality.

Empower your IT service team with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.

Ivanti

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace

Information Not Available

Buyer's Guide

IT Service Management (ITSM)

March 2026

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.