

ITRS Geneos and Centreon are prominent players in the real-time monitoring and infrastructure management category. ITRS Geneos has an edge in proactive monitoring and rich feature set, while Centreon is noted for its cost-effectiveness and excellent data visualization.
Features: ITRS Geneos provides extensive real-time monitoring across numerous technologies and customizable dashboards for immediate insights and issue resolution. It offers a variety of plug-ins that enhance customizability and proactive monitoring to prevent potential failures. Centreon is known for its flexibility and wide range of integrations, offering simple, user-friendly data visualization features. It effectively monitors infrastructure and presents a comprehensive view of network status.
Room for Improvement: ITRS Geneos needs better historical reporting, more intuitive dashboard setups, improved cloud monitoring, and seamless integration options. Centreon could enhance its cloud service monitoring, improve API functions for integration, strengthen reporting capabilities, and offer a more stable licensing model.
Ease of Deployment and Customer Service: Both ITRS Geneos and Centreon are predominantly deployed on-premises, with some cloud options available. ITRS Geneos is recognized for responsive, knowledgeable customer service and strong technical support. Centreon also receives positive remarks for its good customer and technical support but could improve in training and responsiveness.
Pricing and ROI: ITRS Geneos is considered high-cost, yet its features and proactive monitoring capabilities provide cost savings by preventing incidents. It offers value when applied across multiple departments. Centreon delivers a more cost-effective solution, especially with its open-source option, with functionality and modular pricing allowing users to choose needed features, providing excellent value for infrastructure monitoring without extra costs.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
With respect to post-mortems during incidents, it really helps during root cause analysis.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
I would rate 9 out of 10 with respect to ITRS Geneos's support, support metrics, and their support delivery.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
Centreon is a much more straightforward and stable tool compared to Icinga.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
The product is really capable of handling large volume data.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
Modern cloud platforms and data cloud platforms require more attention from the product.
Centreon's pricing is not very expensive.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Centreon allows us to monitor all of our devices on one platform.
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems.
| Product | Mindshare (%) |
|---|---|
| Centreon | 1.3% |
| ITRS Geneos | 0.6% |
| Other | 98.1% |


| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 12 |
| Large Enterprise | 40 |
Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.
Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.
What are Centreon's standout features?Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.
ITRS Geneos offers a customizable platform for real-time monitoring with minimal system impact, facilitating insights across multiple platforms. Known for its scalability, it efficiently integrates with other tools, supporting industries with its proactive monitoring capabilities.
ITRS Geneos allows users to effectively manage financial services infrastructure by monitoring trading systems, treasury management, and FX operations. It provides real-time dashboards to track server uptime, application performance, and health metrics. Users benefit from its enterprise-wide data aggregation, alerting features, and script adaptability while needing improvement in cloud monitoring and AI-based predictive functionalities. The tool's setup requires some expertise, suggesting a need for more intuitive solutions.
What are the most important features of ITRS Geneos?ITRS Geneos is prominently utilized in financial sectors. Banks and financial institutions leverage its capabilities to monitor infrastructure and application performance, optimizing trading systems and FX operations. It builds comprehensive dashboards, offering valuable insights into server health, application logs, and network performance, contributing significantly to operational efficiency.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.