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Centerity Monitor vs New Relic comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Centerity Monitor
Ranking in IT Infrastructure Monitoring
75th
Average Rating
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
New Relic
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)
 

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of Centerity Monitor is 0.5%, up from 0.2% compared to the previous year. The mindshare of New Relic is 2.4%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
New Relic2.4%
Centerity Monitor0.5%
Other97.1%
IT Infrastructure Monitoring
 

Featured Reviews

reviewer1312155 - PeerSpot reviewer
Andean Region Manager at a consultancy with 1-10 employees
A user-friendly solution that comes with a valuable machine learning feature
We use Centerity to monitor some business views related with ERP systems. For example we use this monitor to mesure electronic billing process. As a part of digital Transformation process coporation automates some process to avoid delays and human mistakes and we incorporated Centerity Platform to…
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The machine learning feature is valuable."
"The Centerity gives us exactly what we need from performance system monitoring."
"Centerity is much more than a monitoring tool — it’s a unified, end-to-end, enterprise-class and multi-tenanted AIOps Platform that is purpose-built to help MSPs and data-centers deliver the highest levels of up-time and performance."
"It integrates everything, which is awesome."
"It visualizes metrics well and tracks our incoming requests, providing a lot of detail which is useful for troubleshooting."
"New Relic gives us one view over all our assets."
"Reduced the worry in supporting live websites."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"We have been able to proactively identify failures before they happen."
"New Relic has positively impacted my organization by providing peace of mind to my clients, and it also gives a lot of insight to their marketing department on how users interact with their websites or how they work with them."
"The New Relic toolset has become part of our SDLC -- reviewing the changes we made for impact to the production environment."
 

Cons

"The GUI must be improved. Graphs must be changed including high level maps"
"They can improve the functionality that provides some numbers related to the behavior of the metrics."
"One of the major improvements should be it implementation as a SaaS"
"I have noticed discrepancies between New Relic's documentation and Terraform resources."
"I prefer AppDynamics and Dynatrace. These two tools over New Relic."
"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
"If they added the monitoring to the ops-server side, it would be better."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"The price could improve."
"The price needs improvement."
"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."
 

Pricing and Cost Advice

Information not available
"Cost is significant with a lot of extras."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"I think the pricing is reasonable."
"Comparatively, the pricing is expensive."
"This is an expensive tool."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
10%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Centerity Systems has thousands of customers world wide, including Fortune 500 Enterprises such as Cisco, General Electric, Siemens, Harris Corporation, and Coca-Cola.
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Centerity Monitor vs. New Relic and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.