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Catchpoint vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Catchpoint
Ranking in Application Performance Monitoring (APM) and Observability
40th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
18
Ranking in other categories
Network Monitoring Software (57th), Cloud Monitoring Software (31st), Digital Experience Monitoring (DEM) (11th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
42nd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Catchpoint is 0.8%, up from 0.4% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Catchpoint0.8%
OpenText Real User Monitoring0.7%
Other98.5%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Henry Mike - PeerSpot reviewer
Senior Network Engineer at AT&T
Monitoring has delivered proactive issue detection and improves user experience across our apps
The best features Catchpoint offers are Catchpoint Synthetics, Catchpoint API test, Catchpoint Dashboard, and Catchpoint UI. I would like to add that Catchpoint UI is very user-friendly and with a basic introduction, anyone can just get started. When we talk about Catchpoint Dashboard, this is our one-stop shop for all our monitors. It has multiple widgets that display various application performance metrics. We use this feature immensely and it is of great value to our business. When it comes to Catchpoint Synthetics, it enables us to create our synthetic monitoring using Catchpoint. Creating the Synthetics monitors is easy and requires basic knowledge of Selenium and JavaScript. It also allows us to run the test from external, which is the backbone, and internal enterprise nodes. Additionally, Catchpoint provides detailed insights of each request that is involved in the application flow, which helps us in addressing the issue at the request level. With the help of Catchpoint, we are able to address issues before our customers. Our triage time has reduced. We are able to reduce outages and unwanted user incidents. We are able to get to the root cause of the issue efficiently post-implementing Catchpoint monitoring.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Catchpoint is actually catching issues before customers see them, since it's checking the sites every five minutes or even every minute, via the APIs."
"Catchpoint's customer service and support are valuable."
"My advice to others who want to start using Catchpoint is that it's more useful for eCommerce businesses, and if you want to use it, it's a very, very helpful tool because it captures data from end-to-end."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"They only lose two points for the cost; otherwise, the insights they provide are really good."
"The drill-down feature of this product was very good, as it allowed us to identify the exact page or area of the site that was causing our customers an issue."
"Catchpoint is a great tool in synthetic monitoring, addressing a critical piece of monitoring by providing detailed information on failures and exceptions so teams can focus on resolution instead of making sense of tons of alerts and then addressing the core issue."
"The Micro Focus technical support is quite good."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"It is a good product."
"We found this to be a stable product."
"This solution is very reliable; it's stable."
"If you have an old-fashioned infrastructure with data center servers then this is a good solution for you."
"Real User Monitor has improved our productivity."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
 

Cons

"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"Catchpoint can be improved by focusing solely on network monitoring."
"Sometimes it is difficult to investigate a single failed test run."
"Documentation and online indexing are awful but have been improved recently."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."
"Catchpoint is a very reliable tool, but for the less tech-savvy, this tool might not be very user-friendly to them, so it has a bit of a learning curve."
"I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain."
"This technology is considered to be older."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"We would like to see support for non-Windows environments."
"The solution's technical support presents a lot of issues with too many delays."
"If it is a standalone solution, however, I would not recommend Micro Focus."
 

Pricing and Cost Advice

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."
"The solution's pricing varies based on services and licensing models."
"The solution's pricing is comparable to the last tool we were using."
"In terms of licensing fees, I believe they were slightly higher."
"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"If I compare with other vendors, other vendors are more expensive"
"Not expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Construction Company
10%
Retailer
10%
Comms Service Provider
7%
Construction Company
12%
Government
9%
Performing Arts
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise12
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What do you like most about Catchpoint?
Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.
What is your experience regarding pricing and costs for Catchpoint?
My experience with pricing, setup cost, and licensing is that the cost was very cost-effective and affordable.
What needs improvement with Catchpoint?
Catchpoint can be improved as it has a complex setup and configuration, and dashboard customization and UX should be improved.
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Information Not Available
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Catchpoint vs. OpenText Real User Monitoring and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.