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Catchpoint vs Meraki Dashboard comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Catchpoint delivers significant ROI with fewer outages, enhanced user experience, real-time insights, cost-effectiveness, and 24/7 support.
Sentiment score
1.0
Organizations struggle to quantify ROI but report time savings and efficiency from Meraki Dashboard, anticipating future returns.
There have been fewer outages, and it is very easy to identify the issue of performance bottleneck through root cause analysis and insights.
Web Developer at AT&T
Real-time monitoring of networks, websites, and apps gives insightful information which helps to make data-driven decisions.
Senior Network Engineer at AT&T
We have seen a return on investment as we have fewer outages.
Senior Security Engineer at AT&T
 

Customer Service

Sentiment score
7.8
Catchpoint's 24/7 proactive customer support is highly rated for responsiveness, reliability, and professional assistance, ensuring high user satisfaction.
Sentiment score
6.3
Meraki Dashboard's customer service is praised for quick, knowledgeable support, though occasional delays occur; users rate it highly.
Catchpoint customer support is very helpful and proactive.
Web Developer at AT&T
The customer support is always very friendly and responsive and always available twenty-four hours per day, seven days a week.
Senior Security Engineer at AT&T
Customer support is available 24/7 and very proactive and responsive.
Senior Network Engineer at AT&T
The support response time can be slow, sometimes taking up to fifteen hours.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
They are instantly available for technical support from Meraki Dashboard.
Managing Director at a manufacturing company with 10,001+ employees
For technical support, I would give it a ten.
Network Technology Project Manager at a financial services firm with 10,001+ employees
 

Scalability Issues

Sentiment score
7.3
Catchpoint's scalability is praised for adapting to growth, excelling in SaaS environments, though on-premises setups face challenges.
Sentiment score
4.8
Meraki Dashboard is scalable, supporting diverse environments, easy expansion, global networks, and receives high user satisfaction ratings.
Catchpoint's scalability is great as it grows with my organization's needs and can handle those needs very well.
Web Developer at AT&T
 

Stability Issues

Sentiment score
8.6
Catchpoint is praised for its stability, reliability, and consistent performance, earning high satisfaction and trust from users.
Sentiment score
5.8
The Meraki Dashboard is highly stable with minimal disruptions, offering reliable performance and quick resolutions for occasional issues.
Catchpoint is stable as I have not experienced any lagging.
Senior Network Engineer at AT&T
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
 

Room For Improvement

Catchpoint struggles with complex setups, UI issues, and lacks automation, needing better integration, flexibility, and cost efficiency.
Meraki Dashboard requires improvements in licensing, user interface, scalability, support, third-party integration, and enhanced AI capabilities.
If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.
Technical Consultant Project Lead at a consultancy with 10,001+ employees
Dashboard customization and UX should be improved.
Web Developer at AT&T
I would also add that the script recorder needs some work due to an update by Google, deprecating the use of the current solution.
Senior Network Engineer at AT&T
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The cameras are not connected through Meraki, but all other devices are on Meraki networks.
IT Manager at Fawaz
It provides many insights out of the box without any need to search for them.
CTO at Trust-IT Solutions
 

Setup Cost

Catchpoint's pricing is high but cost-effective for large enterprises, offering competitive features and volume discounts, challenging smaller budgets.
Meraki Dashboard pricing is high but valued for quality and management ease, with costs varying by duration and features.
The cost is very effective and relatively competitive.
Senior Security Engineer at AT&T
My experience with pricing, setup cost, and licensing is that the cost was very cost-effective and affordable.
Web Developer at AT&T
Catchpoint's price is very cost-effective, but I don't know if it might be out of budget for a smaller organization working on a tight budget.
Senior Network Engineer at AT&T
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
If we involve a third-party vendor, the price will definitely go up.
IT Manager at Fawaz
I would rate the pricing for Meraki Dashboard as one.
Network Technology Project Manager at a financial services firm with 10,001+ employees
 

Valuable Features

Catchpoint improves performance and reduces downtime with synthetic monitoring, root cause analysis, and user-friendly reporting tools.
Meraki Dashboard is favored for its user-friendly management, efficient device control, insightful analytics, and seamless scalability for businesses.
Synthetic monitoring and root cause analysis have helped my team by allowing root cause monitoring to help us understand where the threat is coming from, enabling us to catch the threat before it impacts our users.
Web Developer at AT&T
The reduction in outages is notable, with a 60 to 70% increase in outages reduction.
Human Resources Manager at AT&T
With the help of Catchpoint, we are able to address issues before our customers. Our triage time has reduced. We are able to reduce outages and unwanted user incidents.
Senior Network Engineer at AT&T
Meraki Dashboard positively impacts my organization by enabling live monitoring. If someone unplugs the power cable, if the switches are down, if there is an outage, or if there is any misconfiguration, we get an alert from Cisco in our mailbox.
System Analyst II at IT solutions consultings
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The most valuable feature for me is the cloud dashboard.
Senior Network Engineer at a healthcare company with 10,001+ employees
 

Categories and Ranking

Catchpoint
Ranking in Network Monitoring Software
57th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
18
Ranking in other categories
Application Performance Monitoring (APM) and Observability (40th), Cloud Monitoring Software (31st), Digital Experience Monitoring (DEM) (11th)
Meraki Dashboard
Ranking in Network Monitoring Software
20th
Average Rating
8.6
Reviews Sentiment
5.7
Number of Reviews
59
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of Catchpoint is 0.5%, up from 0.4% compared to the previous year. The mindshare of Meraki Dashboard is 0.7%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Meraki Dashboard0.7%
Catchpoint0.5%
Other98.8%
Network Monitoring Software
 

Featured Reviews

Henry Mike - PeerSpot reviewer
Senior Network Engineer at AT&T
Monitoring has delivered proactive issue detection and improves user experience across our apps
The best features Catchpoint offers are Catchpoint Synthetics, Catchpoint API test, Catchpoint Dashboard, and Catchpoint UI. I would like to add that Catchpoint UI is very user-friendly and with a basic introduction, anyone can just get started. When we talk about Catchpoint Dashboard, this is our one-stop shop for all our monitors. It has multiple widgets that display various application performance metrics. We use this feature immensely and it is of great value to our business. When it comes to Catchpoint Synthetics, it enables us to create our synthetic monitoring using Catchpoint. Creating the Synthetics monitors is easy and requires basic knowledge of Selenium and JavaScript. It also allows us to run the test from external, which is the backbone, and internal enterprise nodes. Additionally, Catchpoint provides detailed insights of each request that is involved in the application flow, which helps us in addressing the issue at the request level. With the help of Catchpoint, we are able to address issues before our customers. Our triage time has reduced. We are able to reduce outages and unwanted user incidents. We are able to get to the root cause of the issue efficiently post-implementing Catchpoint monitoring.
MURALI NIDAMANURI - PeerSpot reviewer
Managing Director at a manufacturing company with 10,001+ employees
Dashboard provides comprehensive network security and management capabilities
I don't have specific handy names. Meraki Dashboard uses multiple functions where we can configure SSIDs, firewall policies, DHCP, multiple VLANs and DHCP configurations, VLAN configurations, access control policies, MAC binding, client access based on MAC authentication and certificate-based authentication. We have configured SSO for Windows Active Directory by configuring the RADIUS services. We have implemented many customer requirements in Meraki Dashboard. With the detailed visibility feature of Meraki Dashboard, I get connected clients information, including how much data each client downloaded and what applications they accessed. I can obtain detailed data including ISP links level monitoring and speed. I can perform speed tests, generate analytics reports, convert to Excel based on each user for each department, create dashboards, monitor and limit bandwidths, and restrict specific URLs. The advanced security configuration in Meraki Dashboard is useful for network security. Substantial security can be achieved within Meraki Dashboard itself, eliminating the need for additional firewalls to protect your network. You can configure WAN monitoring, users' ACLs, URL filtering, web filtering, and department-wise access configuration for specific client applications. It's completely cloud-managed, and in a simplified way, you don't need to visit any physical infrastructure to monitor activities. Apart from access points, everything is in the cloud. We have monitored IoT solutions, CCTV monitoring, and can detect and control intrusions. When people connect IoT devices to your network, Meraki Dashboard can detect what device it is and control those access controls, even with different operating systems.
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Construction Company
10%
Retailer
10%
Comms Service Provider
7%
Manufacturing Company
9%
Educational Organization
8%
Government
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise12
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise13
Large Enterprise26
 

Questions from the Community

What do you like most about Catchpoint?
Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.
What is your experience regarding pricing and costs for Catchpoint?
My experience with pricing, setup cost, and licensing is that the cost was very cost-effective and affordable.
What needs improvement with Catchpoint?
Catchpoint can be improved as it has a complex setup and configuration, and dashboard customization and UX should be improved.
What needs improvement with Meraki Dashboard?
Regarding Meraki Dashboard, I would suggest improvements to Cisco ISE integration. I have used Cisco ISE for port security and I never liked the GUI because it is difficult. If I need to check the ...
What is your primary use case for Meraki Dashboard?
My main use case for Meraki Dashboard is as a NOC engineer for the MSP, where we have three sites. We add all the sites to Meraki Dashboard for live monitoring. I am the one who uses LogicMonitor, ...
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe
Find out what your peers are saying about Catchpoint vs. Meraki Dashboard and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.