No more typing reviews! Try our Samantha, our new voice AI agent.

Catchpoint vs Meraki Dashboard comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Catchpoint enhances efficiency and competitiveness by reducing outages, improving monitoring, saving time, cutting costs, and boosting trust.
Sentiment score
2.5
Meraki Dashboard enhances global device management, reducing IT labor, and offering efficiency, though ROI tracking remains challenging for many.
There has been a significant reduction in major incidents observed due to the proactive alerting Catchpoint provides.
Observability Architect at a financial services firm with 10,001+ employees
We used to spend at least 30 to 40 minutes on average on a call to detect what the problem was, but that reduced drastically to around 16 to 18 minutes.
Manager, Observability Automation & Service Operations at a tech vendor with 5,001-10,000 employees
We have seen considerable returns on investment with Catchpoint, saving both money and employee time while reducing penalties from clients due to fewer outages during network deployments.
Associate Consultant at a computer software company with 10,001+ employees
Meraki Dashboard gives my whole team visibility into seeing what a network is doing or what devices they have.
Network Engineer at a wholesaler/distributor with 1,001-5,000 employees
 

Customer Service

Sentiment score
6.9
Catchpoint's 24/7 support is praised for quick response, accessibility, and professional services, but network response times need improvement.
Sentiment score
7.1
Meraki Dashboard support is well-rated for fast, knowledgeable service, though some report wait times and access difficulties.
The initial migration and the initial days of monitoring Catchpoint involved having a dedicated TAM and a dedicated support number that could give us quick answers.
Manager, Observability Automation & Service Operations at a tech vendor with 5,001-10,000 employees
They would literally write Playwright for you if you cannot get the element right.
Senior Software Engineer at Turing
The customer support for Catchpoint is really good; they get you on the call and will assist you if you are mixed up or blocked with some kind of coding.
Lead Embedded SRe at a financial services firm with 10,001+ employees
The support response time can be slow, sometimes taking up to fifteen hours.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
I evaluate customer service and technical support as helpful when we need it; you call them, and they help you through everything.
Video Conference Manager at a legal firm with 1,001-5,000 employees
When I do have to use them, they are excellent.
Network Engineer at a government with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
7.1
Catchpoint scales effectively for SaaS, requires manual configuration for on-premise, and lacks cluster support in single-node deployments.
Sentiment score
5.0
Meraki Dashboard offers scalable, cloud-based management, easily supporting varying organizational sizes and seamless expansion with high user satisfaction.
The migration part, especially onboarding a new application for monitoring, is seamless and does not require a lot of our effort and analysis.
Manager, Observability Automation & Service Operations at a tech vendor with 5,001-10,000 employees
Updating the license for the number of users is easy to do in Catchpoint.
Product Specialist at a tech vendor with 5,001-10,000 employees
We have not faced any issues regarding scalability.
Observability Architect at a financial services firm with 10,001+ employees
Sometimes the new features do not clearly indicate whether there is an additional cost associated with my licensing level.
Principal Systems Engineer at a manufacturing company with 1,001-5,000 employees
If you have flexibility in your network design, expansion is very easy.
Sr Ict Engineer at ICAD-KSA
Meraki Dashboard scales very seamlessly as integration is straightforward.
Technical Support Engineer at AlifCloud IT Consulting Pvt. Ltd.
 

Stability Issues

Sentiment score
8.8
Catchpoint is praised for stability and reliability, consistently achieving high ratings with no downtime or major issues reported.
Sentiment score
7.2
Meraki Dashboard is highly rated for its stability, resilience, and ease of use despite occasional minor connectivity issues.
Catchpoint is stable.
IT Sm & Customer Support Lead at a consultancy with 51-200 employees
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The network has been working for the past 2.5 years and is performing very well.
Sr Ict Engineer at ICAD-KSA
I rarely, if ever, have experienced any outage with Meraki Dashboard.
Technical Support Engineer at AlifCloud IT Consulting Pvt. Ltd.
 

Room For Improvement

Catchpoint needs improvements in setup, user experience, navigation, API integration, pricing models, and international monitoring for better efficiency.
Meraki Dashboard needs improved incident reporting, integration, user-friendliness, AI capabilities, and expanded functionalities for better user experience.
This is one area where I would like to see improvement in the tool because many applications nowadays use multi-factor authentication, and Catchpoint does lag a bit in providing the end-to-end synthetic observability for applications dependent on MFA.
Observability Architect at a financial services firm with 10,001+ employees
If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.
Technical Consultant Project Lead at a consultancy with 10,001+ employees
There is no auto-tuning for alerts, so auto-tuning features for alerts would be beneficial.
Support Engineer at a tech vendor with 5,001-10,000 employees
A backup feature for devices in Meraki, including a way to back up and export backups of devices from the portal.
Principal Systems Engineer at a manufacturing company with 1,001-5,000 employees
AI capabilities present a significant opportunity for improvement for Meraki Dashboard as well; anything that has to do with incident and reporting needs a proactive approach, not just a reactive one.
Director at PwC
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
 

Setup Cost

Catchpoint pricing varies and is consumption-based, favoring large enterprises but can be costly for smaller organizations.
Meraki Dashboard is premium-priced, reliable, and ideal for comprehensive network management but not suited for budget-sensitive firms.
My experience with pricing, setup cost, and licensing is that the pricing is good, and the licensing is also good.
Product Specialist at a tech vendor with 5,001-10,000 employees
There is always a need to negotiate a bit more to get the best cost for the licenses we plan to buy.
Observability Architect at a financial services firm with 10,001+ employees
you just need to buy the licenses, and the team sends you the license keys, which is pretty easy.
Support Engineer at a tech vendor with 5,001-10,000 employees
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
If we involve a third-party vendor, the price will definitely go up.
IT Manager at Fawaz
My experience with pricing, setup cost, and licensing is that it is very expensive.
Network Engineer at a government with 1,001-5,000 employees
 

Valuable Features

Catchpoint offers synthetic monitoring, user-friendly dashboards, early issue detection, and global visibility, enhancing performance and reducing downtime.
Meraki Dashboard provides centralized cloud management, intuitive interface, scalability, and real-time monitoring, enhancing productivity and efficient network management.
Catchpoint helps us detect issues before anybody could report them, which can impact clients because it provides prior monitoring that also sees outside the infrastructure.
Support Engineer at a tech vendor with 5,001-10,000 employees
Out of those features, the hop-by-hop breakdown of BGP peers is the one that made the biggest difference in my work because I have not seen this feature in others.
Manager, Observability Automation & Service Operations at a tech vendor with 5,001-10,000 employees
The alerting functionality in Catchpoint provides value. We configure thresholds for response times and failures so that our operations team could be notified whenever authentication failed, APIs became unavailable, or page performance degraded beyond acceptable limits.
Senior Software Engineer at Turing
Meraki Dashboard positively impacts my organization by enabling live monitoring. If someone unplugs the power cable, if the switches are down, if there is an outage, or if there is any misconfiguration, we get an alert from Cisco in our mailbox.
System Analyst II at IT solutions consultings
Meraki Dashboard helps cut down on time because we're troubleshooting in a single pane of glass.
Network Engineer at a wholesaler/distributor with 1,001-5,000 employees
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
 

Categories and Ranking

Catchpoint
Ranking in Network Monitoring Software
12th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
24
Ranking in other categories
Application Performance Monitoring (APM) and Observability (13th), Cloud Monitoring Software (11th), Digital Experience Monitoring (DEM) (4th)
Meraki Dashboard
Ranking in Network Monitoring Software
10th
Average Rating
8.6
Reviews Sentiment
6.1
Number of Reviews
68
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Network Monitoring Software category, the mindshare of Catchpoint is 0.6%, up from 0.5% compared to the previous year. The mindshare of Meraki Dashboard is 0.8%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Meraki Dashboard0.8%
Catchpoint0.6%
Other98.6%
Network Monitoring Software
 

Featured Reviews

reviewer2867268 - PeerSpot reviewer
Observability Architect at a financial services firm with 10,001+ employees
Proactive synthetic monitoring has reduced major incidents and provides global user experience insights
One thing that is not available is the multi-factor authentication feature concerning monitoring any applications. If an application depends upon MFA for its login flow, Catchpoint doesn't have the ability to bypass or monitor that flow for multi-factor authentication. This is one area where I would like to see improvement in the tool because many applications nowadays use multi-factor authentication, and Catchpoint does lag a bit in providing the end-to-end synthetic observability for applications dependent on MFA. This is one of the major areas needing improvement. Otherwise, Catchpoint has been one of the greatest tools in the synthetic monitoring or digital experience monitoring space, and I don't see anything else right now, but MFA is something that certainly needs some improvement.
NF
IT Network Manager at a tech services company with 10,001+ employees
Cloud-based management has simplified global Wi-Fi operations and improved daily troubleshooting
What I would like to improve in Meraki Dashboard is the template part, which is really helping me to manage at large scale. Integration with AI or native AI functionality would be interesting depending on the price, how far it goes, and how far it shares the information I have. For the rest, it is quite straightforward. The next tool maybe to be integrated, which I do not know if it exists today within Meraki, is IPAM management for IP address management. I do not know if it is part of the roadmap, but it is something I have to use on a dedicated platform, so integrating this would be interesting as well. Finally, I would rate Meraki Dashboard overall as a 9 out of 10. There are still some missing features, but there are also some considerations. I am familiar with the Chinese situation where there is a dedicated portal for China, so if I need to deploy access points in China, I have to connect to a dedicated portal due to the regulations in that country. However, this is not due to Cisco or company policy.
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
915,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
12%
Construction Company
10%
Comms Service Provider
9%
Outsourcing Company
12%
Construction Company
9%
Healthcare Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise22
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise34
 

Questions from the Community

What is your experience regarding pricing and costs for Catchpoint?
My experience with pricing, setup cost, and licensing has been great. There is always a need to negotiate a bit more to get the best cost for the licenses we plan to buy. We expect better costs fro...
What needs improvement with Catchpoint?
One thing that is not available is the multi-factor authentication feature concerning monitoring any applications. If an application depends upon MFA for its login flow, Catchpoint doesn't have the...
What is your primary use case for Catchpoint?
My main use cases for Catchpoint are synthetic monitoring and transactions monitoring for different applications. We have a lot of critical tier zero applications where there is a need to have synt...
What is your experience regarding pricing and costs for Meraki Dashboard?
Regarding their pricing, the company I work for, Akkodis, was acquired by Adecco in 2022, so I am using the same technologies and I am somehow on the contract regarding Meraki purchase and so on. P...
What needs improvement with Meraki Dashboard?
The main aspect I would like to see improved in Meraki Dashboard is the dependency on cloud connectivity for centralized management. If the primary Internet or ISP connection goes down, access to t...
What is your primary use case for Meraki Dashboard?
We have deployed the Meraki Dashboard for centralized management and monitoring of all devices, appliances, and sensors across two shopping malls. The shopping malls are connected across different ...
 

Overview

 

Sample Customers

Information Not Available
Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe
Find out what your peers are saying about Catchpoint vs. Meraki Dashboard and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.