

Catchpoint and Meraki Dashboard compete in network performance monitoring and management. Meraki Dashboard appears to have the upper hand due to its broader feature set, despite higher costs.
Features: Catchpoint provides advanced network performance monitoring with real-time analytics, comprehensive data visualization, and deep network visibility. Meraki Dashboard offers seamless network management, ease of scalability, and intuitive access control settings.
Room for Improvement: Catchpoint could improve its ease of deployment, user interface, and integration capabilities. Meraki Dashboard's areas for improvement include cost-effectiveness, support for non-native hardware, and customization flexibility.
Ease of Deployment and Customer Service: Meraki Dashboard is known for its quick deployment and minimal infrastructure needs due to its cloud-based setup. Catchpoint's setup may require more effort due to in-depth monitoring. Catchpoint stands out with its highly responsive customer service, offering timely support.
Pricing and ROI: Catchpoint offers upfront pricing with significant returns through specialized insights that drive network efficiency. Meraki Dashboard might incur higher costs but aims for higher ROI with its integrated, scalable features.
We used to spend at least 30 to 40 minutes on average on a call to detect what the problem was, but that reduced drastically to around 16 to 18 minutes.
I believe we see a good return on investment with Catchpoint because you only need one or two people to monitor, so you do not need a larger team.
I have seen a return on investment, and I think it saves everything in terms of money and time, as we are using it on a day-to-day basis.
The initial migration and the initial days of monitoring Catchpoint involved having a dedicated TAM and a dedicated support number that could give us quick answers.
They would literally write Playwright for you if you cannot get the element right.
The customer support for Catchpoint is really good; they get you on the call and will assist you if you are mixed up or blocked with some kind of coding.
The support response time can be slow, sometimes taking up to fifteen hours.
I evaluate customer service and technical support as helpful when we need it; you call them, and they help you through everything.
When I do have to use them, they are excellent.
The migration part, especially onboarding a new application for monitoring, is seamless and does not require a lot of our effort and analysis.
Updating the license for the number of users is easy to do in Catchpoint.
I would rate Catchpoint's scalability around eight out of ten.
Sometimes the new features do not clearly indicate whether there is an additional cost associated with my licensing level.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
I would say that Meraki Dashboard is very reliable.
I have never experienced downtime, crashes, or performance issues with the stability and reliability of Meraki Dashboard.
If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.
There is no auto-tuning for alerts, so auto-tuning features for alerts would be beneficial.
Catchpoint provides the best solution, but comparatively, if I compare it with Uptrends, New Relic, DataDog, and ThousandEyes, Catchpoint does multiple things, but it comes with a cost.
A backup feature for devices in Meraki, including a way to back up and export backups of devices from the portal.
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
The cameras are not connected through Meraki, but all other devices are on Meraki networks.
My experience with pricing, setup cost, and licensing is that the pricing is good, and the licensing is also good.
you just need to buy the licenses, and the team sends you the license keys, which is pretty easy.
I think the cost increased because we were so dependent on Catchpoint for monitoring most of our applications.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
If we involve a third-party vendor, the price will definitely go up.
My experience with pricing, setup cost, and licensing is that it is very expensive.
Catchpoint helps us detect issues before anybody could report them, which can impact clients because it provides prior monitoring that also sees outside the infrastructure.
Out of those features, the hop-by-hop breakdown of BGP peers is the one that made the biggest difference in my work because I have not seen this feature in others.
The alerting functionality in Catchpoint provides value. We configure thresholds for response times and failures so that our operations team could be notified whenever authentication failed, APIs became unavailable, or page performance degraded beyond acceptable limits.
Meraki Dashboard positively impacts my organization by enabling live monitoring. If someone unplugs the power cable, if the switches are down, if there is an outage, or if there is any misconfiguration, we get an alert from Cisco in our mailbox.
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
The most valuable feature for me is the cloud dashboard.
| Product | Mindshare (%) |
|---|---|
| Meraki Dashboard | 0.7% |
| Catchpoint | 0.6% |
| Other | 98.7% |


| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 14 |
| Large Enterprise | 29 |
Catchpoint is a robust monitoring solution offering synthetic and real user monitoring, network performance analysis, and root cause identification. It enhances response times, reduces downtime, and improves user experience through advanced features and support.
Catchpoint provides comprehensive monitoring capabilities that ensure application availability and improve user experience. By delivering synthetic and real user monitoring, API tracking, and cloud network performance insights, it enables companies to diagnose issues, maintain service reliability, and anticipate problems. Organizations can effectively simulate user actions, monitor endpoints, and obtain actionable insights for diverse applications and websites, supporting seamless digital transactions.
What are the key features of Catchpoint?Catchpoint is implemented across industries for proactive performance monitoring, ensuring digital platform reliability and superior user experience. Its tools enable companies to track application availability and network performance, utilizing global coverage to deliver crucial insights for decision-making processes.
Meraki Dashboard offers intuitive, cloud-based network management, simplifying tasks with centralized control, real-time monitoring, and comprehensive security.
Offering ease of use and a single-pane-of-glass view, Meraki Dashboard enhances network management through centralized monitoring and configuration. Its intuitive interface allows remote device management, policy configuration, and real-time alerts. Cloud-based access provides scalability and automatic updates, while detailed analytics and security measures ensure robust control over networks. Though some users mention complexity in certain configurations and third-party integration gaps, its continuous improvement and network management efficiency accommodate extensive business requirements.
What are the Key Features of Meraki Dashboard?Enterprises deploy Meraki Dashboard for diverse network management purposes, including monitoring, access point deployment, security configuration, and VLAN and LAN management. In education, it provides centralized Wi-Fi management and ensures secure student access. Retail businesses utilize it for seamless device integration and analytics, while healthcare facilities employ its robust security and real-time monitoring to safeguard patient data and maintain network efficiency. Its cloud-based interface enhances control and visibility across numerous sites, simplifying management and configurations.
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