Arcserve Cloud Direct vs Carbonite Server comparison

Arcserve and OpenText are both solutions in the Cloud Backup category. Arcserve is ranked #63, while OpenText is ranked #46. Arcserve holds a 0.5% mindshare in CB, compared to OpenText’s 1.3% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution.

Arcserve Cloud Direct

Read 1 Arcserve Cloud Direct review

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456 Comparison Views

0% willing to recommend

Carbonite Server

Read 7 Carbonite Server reviews

1,779 Views
1,121 Comparison Views

100% willing to recommend

Arcserve Cloud Direct

Carbonite Server

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Executive Summary

We performed a comparison between Arcserve Cloud Direct and Carbonite Server based on real PeerSpot user reviews.

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December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve Cloud Direct

Ranking in Cloud Backup

63rd

Average Rating

5.0

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

Disaster Recovery as a Service (12th)

Carbonite Server

Ranking in Cloud Backup

46th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Backup and Recovery (57th)

Mindshare comparison

As of January 2026, in the Cloud Backup category, the mindshare of Arcserve Cloud Direct is 0.5%, up from 0.3% compared to the previous year. The mindshare of Carbonite Server is 1.3%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Backup Market Share Distribution
Product	Market Share (%)
Carbonite Server	1.3%
Arcserve Cloud Direct	0.5%
Other	98.2%

Cloud Backup

Featured Reviews

reviewer1321896

Junior Service Desk Operator at a cloud solution provider with 11-50 employees

Good backup retention but it is not a reliable platform and it doesn't giving any sort of alerts that things are not working

StorageCraft wasn't getting full backup coverage. It was backing up around 1 to 2% of the points. It was not a reliable platform and it wasn't giving any sort of alerts that things were not working. The majority of stuff wasn't backed up, so we really weren't happy with them. That's when we went on the look for a new solution.

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Chris Puddy

Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees

A reliable backup product which needs little management

For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The backup retention was pretty good. Being able to archive users who had been backed up, is a good functionality. Even if they've been deactivated it'll keep the backups and keep them protected."

"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."

"Technical support handled all our issues quickly and effectively."

"I find the BMR/image and the recovery pieces are valuable."

"The solution is a free engine to help work with the container."

"Easy verification of things is the most valuable feature."

"The efficiency and convenience are excellent."

"It does not slow down your computer or use a lot of resources as it works."

"The solution is very stable."

More Carbonite Server pros

Cons

"StorageCraft wasn't getting full backup coverage. It was backing up around one to 2% of the points. It was not a reliable platform and it wasn't giving any sort of alerts that things were not working."

"They do not yet have USB recovery but they are adding it in coming releases."

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

"In the next release I would like to see an improvement in the auto failover option."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

"It could be a little bit easier or faster to be able to access data files without having to download anything."

"The stability has room for improvement."

"The Hyper-V backup has room for improvement."

Pricing and Cost Advice

Information not available

"We pay 9,000 dollars per year for our license."

"The solution is open source."

"The pricing is between $120 and $150 per year."

"Its price is reasonable."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

14%

Manufacturing Company

Healthcare Company

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	1

Comparisons

Azure Site Recovery vs Arcserve Cloud Direct

Compared 29% of the time

Veeam Data Platform vs Arcserve Cloud Direct

Compared 17% of the time

Veeam Data Cloud for Microsoft 365 vs Arcserve Cloud Direct

Compared 16% of the time

AvePoint Cloud Backup vs Arcserve Cloud Direct

Compared 14% of the time

Infrascale Backup & Disaster Recovery vs Arcserve Cloud Direct

Compared 12% of the time

More Arcserve Cloud Direct Competitors

HPE Zerto Software vs Carbonite Server

Compared 15% of the time

Veeam Data Platform vs Carbonite Server

Compared 9% of the time

Veeam Data Cloud for Microsoft 365 vs Carbonite Server

Compared 7% of the time

IBM Spectrum Protect Plus vs Carbonite Server

Compared 6% of the time

SugarSync vs Carbonite Server

Compared 6% of the time

More Carbonite Server Competitors

Product Reports

Buyer's Guide

Cloud Backup

December 2025

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Buyer's Guide

Cloud Backup

December 2025

Download Carbonite Server product report

Also Known As

StorageCraft Cloud Services, StorageCraft Disaster Recovery Services, StorageCraft Cloud Backup, Arcserve Cloud Services, Zetta Cloud Backup

Carbonite Recover Backup

Overview

Arcserve Cloud Direct offers comprehensive cloud-based backup and recovery services, designed to address the critical data protection needs of enterprises with scalable and efficient solutions.

Arcserve Cloud Direct enables businesses to secure their data seamlessly in the cloud, offering an intuitive platform for backups, disaster recovery, and data management. It meets the demands of businesses looking to protect valuable data assets with ease and reliability. The platform integrates with multiple IT environments, providing flexible data protection without significant infrastructure modifications.

What are the key features of Arcserve Cloud Direct?

Scalable Backup: Allows businesses to adjust storage capacity as needed, offering flexible data protection.
Fast Recovery: Ensures quick data restoration to minimize downtime and operational disruptions.
Centralized Management: Provides a single interface for overseeing multiple backup and recovery operations.

What benefits and ROI can users expect?

Cost Efficiency: Reduces expenses by eliminating the need for costly hardware and maintenance.
Enhanced Security: Offers robust data protection features, safeguarding critical business data against loss.
Improved Reliability: Provides dependable data backup and recovery, ensuring business continuity.

Arcserve Cloud Direct is widely implemented across industries such as healthcare, finance, and manufacturing, where data protection is paramount. It supports regulatory compliance and helps these industries maintain data integrity and availability in a dynamic business environment.

Arcserve

Carbonite Server securely replicates data to the local backup server while securing a second copy in the cloud. Granular restore and local failover options ensure rapid recovery and minimal data loss. With integrated hardware and cloud failover for critical systems, Carbonite Server provides reliable data protection.

OpenText

Sample Customers

Lion

INLINE Commercial Construction, Hamilton County

Find out what your peers are saying about Veeam Software, Commvault, Hewlett Packard Enterprise and others in Cloud Backup. Updated: December 2025.

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