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Camunda vs Microsoft Copilot Studio comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
669
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Camunda
Ranking in Business Orchestration and Automation Technologies
4th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
90
Ranking in other categories
Business Process Design (1st), Business Process Management (BPM) (1st), Process Automation (1st), AI Orchestration Frameworks (3rd), Agentic Automation (5th), AI Agent Builders (9th)
Microsoft Copilot Studio
Ranking in Business Orchestration and Automation Technologies
22nd
Average Rating
8.0
Number of Reviews
6
Ranking in other categories
Chatbot Development Platforms (4th), AI Agent Builders (6th)
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
PV
Workflow orchestration has supported complex enforcement processes and improves human task integration
Areas that have room for improvement in Camunda include the user interface. We moved from Camunda 7 to Camunda 8, and previously we had Camunda 7 Cockpit, and now we have Operate. The UI of Operate is less user-friendly. It may be a little more modern, but it is less user-friendly, so some insights are missed. The UI could be improved. Another topic is something that should have been recently solved in Camunda 8, but in Camunda 7, we had a case management system based on Camunda, and we had our own identifiers in our system. It was easier in Camunda 7 to link these identifications, the business identification to the process identification, and in Camunda 8, this was not implemented until the 8.10 release. We really missed that feature, as it made it very difficult to embed and especially for debugging. The combination with the new Operate instead of Camunda 7 Cockpit made it difficult to find specific running processes. The maintenance of Camunda is somewhat complex. Recently, we had to move from 8.8 to 8.9 or 8.10, and everything was broken, which cost us a lot of time to repair and revert. The complexity is particularly evident because of the architectural changes Camunda made when moving from Camunda 7 to Camunda 8. It took about three years to make Camunda 8 mature, and sometimes it seems they realized they made a wrong decision by switching to a completely different approach. It is not just a matter of pushing a button and installing it; it has a bigger impact than expected, which is indeed one of the downsides we recently faced. The ability to observe and control processes at runtime, related to Operate, rates at a six in my assessment, so that could definitely be improved.
Rajendra Chavda - PeerSpot reviewer
Senior System Administrator at a computer software company with 501-1,000 employees
Automation has reduced CRM workload and now streamlines multi‑agent customer operations
The best feature that Microsoft Copilot Studio offers is its security and compliance. The security and compliance features stand out for me because my data resides in the Microsoft ecosystem, so while agent creation produces output from Claude, GPT, and other sources, my data remains within the Microsoft ecosystem. Microsoft Copilot Studio's governance and security are excellent. In terms of accuracy and reliability of output, Microsoft Copilot Studio is excellent.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I appreciate most about Automation Anywhere is its user interface, which is very friendly and simple when compared to UiPath and Power Automate, featuring drag-and-drop capabilities, control rooms for both cloud and on-premises, and the ability for business users to run bots with just half an hour of training."
"One of our customers here in the Middle East has saved around 10,000 man-hours for a telecom company with the help of 50 to 60 robots initially, and now the same company is using around 4,000 robots now."
"Being able to implement automation is valuable. We take the business logic and provide a solution to the client. Defining the intelligence pipeline is the most interesting and challenging aspect for me."
"The ROI on major bots has been phenomenal."
"Automation Anywhere has very strong game because it is always up for asking feedback."
"The scalability is good."
"The Control Room for the bots and its ability to connect bots with APIs are the most valuable features."
"Before the automation, it used to take about two to three hours, now, with automation, it takes about 40 minutes."
"The most valuable feature is the scheduling."
"The platform's approach to BPMN modeling is straightforward and versatile, making it easy to adopt and use effectively."
"The ease with which I can define workflows is most valuable. The latest updates and flexibility that it provides around a task activity are interesting for me."
"It is quite easy to build a simple process without any knowledge of programming."
"Camunda Platform has a very good interface for workflow and business process design."
"We were able to build our rules-based API engine, and it does exactly what we wanted it to."
"Camunda's support for BPMN 2.0 is a great advantage because it allows us to have a common language to discuss technology and business in the same perspective."
"My advice is try to understand and use it because it's really an amazing solution."
"We have achieved approximately 60 to 70% productivity gain using Microsoft Copilot Studio."
"The integration part in Microsoft Copilot Studio is something I really appreciate because it's very easy to integrate with anything, and the main reason we chose this Studio is its simplicity in developing and building workflows and interconnecting things, especially when it comes to public cloud; life is quite easy."
"The use case involves intelligent code assistance, UI, UX, and integration parts."
"Microsoft Copilot Studio has helped enhance my development process quite a lot."
"Starting with Microsoft Copilot Studio for product projects, especially for POC and MVP, accelerates the creation and demonstration to clients, helping them interact with and understand the solution before discussing further improvements."
"Microsoft Copilot Studio positively impacts my organization by reducing resources, allowing us to use a single Microsoft Copilot Studio agent instead of ten staff members."
 

Cons

"Migration is probably our biggest challenge. When we were trying to do the migration to the new version, it was a little bit painful. We didn't have that many bots, and I can't imagine the level of effort that some of the bigger customers have to put in for that. The product is stable, but moving from one release to the other was the issue."
"They could improve the learning curve."
"For assisted automation, the AA bot needs the facility to be triggered through an application interface after collecting input from the user."
"I have had a couple of crashes and issues."
"I would like to see a bot button."
"I would wish for a greater focus on citizen development, which is a priority for our company."
"The biggest challenge that I have with Automation Anywhere is the pace of upgrades that they do. We are not an IT company, we are a mining company. We are very conservative in doing our upgrades and moving from one platform to another. Upgrades are one of the challenges we are having with Automation Anywhere."
"The initial deployment and onboarding process was somewhat difficult, but once things stabilized, the experience became excellent."
"When you search for Camunda BPM resources or books on how to utilize Camunda BPM, it is lacking."
"An improvement would be to support Angular 2 instead of AngularJS, which is quite old."
"Without a proper frontend, the business cannot effectively use the platform."
"Camunda doesn't have a strong forms designer."
"The solution's pricing and scalability could be improved."
"The initial setup can be complex for business users."
"On the other hand, if I were rating it for use by the public then I would rate it a three out of ten."
"The setup process is a drawback as it has many dependencies, which affects our ability to migrate to Windows eleven due to security concerns."
"Microsoft Copilot Studio sometimes gets stuck after going into longer sessions, which should be addressed by Microsoft."
"For analytics, I prefer using the Power BI platform instead of Microsoft Copilot Studio."
"While Microsoft Copilot Studio can create documents and add information, it does not do so accurately, and this is an area that needs improvement."
"The price for Microsoft Copilot Studio can definitely be improved, as small organizations find it very difficult to manage the subscription."
"I feel that the pricing and licensing methods of Microsoft Copilot Studio are not very conducive."
 

Pricing and Cost Advice

"I would rate the price of Automation Anywhere a six out of ten, with ten being the most expensive."
"One of the things that will be good for the community will be to get the free version to download, which came out just a month ago called Community Edition. So, you can actually download it and try it for yourself."
"Initially, they charged a premium, but now the rest of the vendors have increased their overall pricing and Automation Anywhere is not that high at this time. It's pretty viable."
"Our pricing a year ago was $600 per license."
"Automation Anywhere University is pretty good. They make it available free for everyone."
"The price of this product is good."
"I think it's $5,500 per license."
"The certifications are free of cost."
"We use a community version."
"The open-source version of the product is free to use."
"Camunda is much cheaper."
"We are using the open-source version of this solution."
"There were some features that were only available in the paid version."
"While the license isn't budget-friendly, careful consideration and calculated planning for a significant number of licenses can make it more cost-effective."
"The cost of this solution is better than some competing products."
"I think Camunda BPM can improve their licensing costs. It isn't easy to find clients with Camunda BPM licenses mainly because it's quite expensive."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Financial Services Firm
22%
Comms Service Provider
8%
Computer Software Company
8%
Manufacturing Company
7%
Financial Services Firm
16%
Manufacturing Company
13%
Comms Service Provider
10%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business163
Midsize Enterprise86
Large Enterprise566
By reviewers
Company SizeCount
Small Business49
Midsize Enterprise15
Large Enterprise39
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With B...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based ...
What needs improvement with Microsoft Copilot Studio?
Microsoft Copilot Studio sometimes gets stuck after going into longer sessions, which should be addressed by Microsoft.
What is your primary use case for Microsoft Copilot Studio?
My main use case for Microsoft Copilot Studio involves creating multiple agents, agent-to-agent connections, and CRM ...
What advice do you have for others considering Microsoft Copilot Studio?
On a scale of one to ten, I would rate Microsoft Copilot Studio a nine. I choose this rating because of the capabilit...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Camunda BPM
No data available
 

Interactive Demo

 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
24 Hour Fitness, AT&T Inc., Atlassian, Autodesk, Barclays, BNP Paribas, CapitalOne, Commerzbank AG, Deutsche Telekom, Fujitsu, Gainsight, Generali, Goldman Sachs, Provinzial, NatWest Group, Panasonic, R-Kom, Swisscom AG, VHV Group, Warner Music, WellPoint, Zalando
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Find out what your peers are saying about Camunda vs. Microsoft Copilot Studio and other solutions. Updated: September 2026.
921,714 professionals have used our research since 2012.