There are numerous things they can do to improve the system, which I have communicated repeatedly. We just had our biweekly meeting with the team. Their customer service can be better. They're responsive when we have an urgent issue, but for a lot of the longer term things, such as adjustments we want made in the system or additions we want to be made, we see little to no progress. I do not prefer the role-based access controls in Campfire Interactive. The role-based system makes sense on paper, but a company such as ours, where people wear multiple hats and different people have multiple roles in some cases, makes it very difficult at times to assign the correct people in the process. I've asked for years to give me, as an admin in the system, the ability to ignore the role and just select the person I want assigned to a task, because the role-based system makes it way more complicated than that. The forecast accuracy of Campfire Interactive is usually good. It has helped us save time and costs. However, we have had issues, and actually are currently having issues where some of the take-rate numbers get messed up. When we load it in an IHS forecast, if a specific program in that forecast has added years, the take rates are not applied to those additional years. It ignores the prior input, which leads to errors and data that is not accurate. We just went through that last month, where we had reported data to our board of directors and then came to find out that some parts of the data were incorrect, which is really frustrating. The reporting works pretty efficiently, but it can be enhanced by Power BI, which they don't use. It's all Excel-based, which is functional and works. The pricing system, when you get it input, is good, but it is a lot of painful work to get the correct data. I have been working in the system for 3 years. We still have customers where we don't have the dynamic pricing set up, partially because that's our fault; we don't know everything that we should know. It's not entirely on Campfire Interactive, but when we get that information, it can be very difficult to translate it into the Campfire Interactive system and get it calculating properly.
