CA Unified Communications Monitor and ThousandEyes compete in the network monitoring landscape. ThousandEyes seems to have the upper hand with a superior feature set that many find justifies the investment.
Features: CA Unified Communications Monitor offers comprehensive real-time communication monitoring, focusing on voice and video quality metrics, and advanced dashboard analytics. ThousandEyes provides robust network visualization, cloud app monitoring, and user experience simulations across different networks, offering a wider scope.
Room for Improvement: CA Unified Communications Monitor could improve in network visualization capabilities, the integration process with third-party applications, and expand beyond communication-specific metrics. ThousandEyes may enhance its focus on communication-specific metrics, balance feature complexity for simpler use, and adjust pricing models for budget-conscious customers.
Ease of Deployment and Customer Service: CA Unified Communications Monitor provides straightforward deployment but requires additional resources for certain integrations and offers commendable support. ThousandEyes uses a cloud-based model with easy deployment and seamless updates, often impressive to new users, highlighting a contrast with CA's traditional approach.
Pricing and ROI: CA Unified Communications Monitor offers competitive pricing, facilitating quick ROI due to lower initial costs. ThousandEyes demands substantial upfront investment but is perceived to deliver significant long-term value, balancing between immediate affordability and enhanced feature value.
| Product | Mindshare (%) |
|---|---|
| ThousandEyes | 2.0% |
| CA Unified Communications Monitor | 0.5% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 16 |
CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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